• Lead, or co-lead high impact global and regional projects and programs as per agreed milestones and budget, to deliver business results. • Participate in projects or programs, providing subject matter (domain) expertise in the areas of: Sales, Customer Operations, Contact Center or Service / Service Delivery, and Data Management. • Ensures alignment of business solutions with Commercial Strategic Technology roadmaps. • Collaborate and partner with other stakeholder organizations within Agilent, such as: Commercial Operations functions, IT, Sales, Customer Operations, Service, Contact Center, Digital and Data Operations and Governance. • Apply project management best practices, achieving deliverables and targets of assigned projects and initiatives. • Provides subject matter expertise and consulting services to initiatives and stakeholders in own domain of expertise. • Engage various stakeholders to ensure alignment and oversight of solution designs, that are scalable, meeting business objectives, and complies with strategic business capability roadmap. • Provide Tier 3 Support and point of contact to assigned set of tools and/or process areas, escalating issues to leadership team as needed. • Partner with IT, be Global point of contact to ensure existing business capabilities are effective, continuously improved. • Builds and maintains effective relationships with various Agilent & Commercial Organization stakeholders, both globally and regionally.

• Manages and leads key programs involving multiple functions and program teams to drive the engineering development and implementation process • Directs the development of overall program strategy, budgets, resource allocation plans, and general program requirements • Manages activities of supporting program teams and internal and external development partners; ensures alignment with unit strategy • Communicates program progress, escalations, and issue analysis to product stakeholders • Drives innovation and integration of new technologies into projects and activities in the manufacturing engineering organization • Leads and provides guidance and mentoring to less-experienced staff members

• Own monitoring of post-sales SME delivery programs for commercial and enterprise accounts including milestones, dependencies, risk tracking, and stakeholder comms through onboarding/implementation - and after. • Lead cross-functional alignment: Coordinate with customer success managers (CSMs), GRC SMEs, and Product (EPD) to unblock customer outcomes and ensure consistent execution, handoffs, and consistency post-implementation. • Standardize + scale playbooks: Work with SMEs and CSMs to define repeatable processes for framework mapping, evidence expectations, and common customer patterns to reduce time-to-value and improve consistency for our customers. Streamline and automate internal processes related to tracking program success. • Continuously monitor delivery against KPIs: Consider existing KPIs and develop new ones over time to optimize and mature services for Vanta’s customers. • Enable new SMEs and CSMs: On program migration processes and internal mechanisms related to the managed program.

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block's Critical Incident Management Team (CIMT) plays an important role in protecting our operations, customers, and regulatory standing in the face of significant business incidents. As our organization continues to grow, we are expanding our incident command capabilities to ensure fast, coordinated, and effective responses to high-impact events. You will be directly responsible for: Enhance the speed and effectiveness of incident resolution Reduce financial, operational, and high impact eventsSynthesize information from multifaceted incidents into timely, digestible summaries and strategic recommendations Ensure regulatory compliance through proper documentation and communication Protect our customers' interests and the integrity of our business As an Incident Commander within the Risk organization, you will be at the center of Block's response to complex, high-stakes incidents, helping maintain our operational resilience and uphold our commitment to responsible innovation. You Will Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents. Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success Be the central point of accountability for incident escalation, containment, remediation, and resolution Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident Oversee the preparation of final incident reports Manage internal communication channels and ensure accurate, updates are shared with stakeholders at all levels Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response You Have 7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment 5+ years of Project management, especially under time-sensitive and high-pressure conditions Understanding of regulatory and compliance considerations in the financial services or technology space We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.