• Be the first voice of Redfin, earning customer business by guiding them to the best solution • Handle live phone calls and inquiries generated from the website and app • Be an expert on all of Redfin’s real estate products and services • Match prospective customers with a local Redfin Agent for home tours or consultations

Role Description As our ISA, your mission is simple: convert buyer inquiries into qualified appointments. - Call inbound residential buyer leads (new construction focus) - Qualify buyers: location, timeline, budget, home type, and motivation - Assess financial readiness: cash vs. financing, pre-approval status, credit range, down payment readiness - Identify who’s serious and ready to move - Set qualified appointments directly on agent calendars - Perform live transfers when appropriate - Follow up consistently via phone, text, and CRM tasks - Keep clean, accurate CRM records Bottom line: You create opportunities. You make things happen. This role is NOT: - Cold calling strangers - Calling expired listings or FSBOs - Wholesale outreach - Random list prospecting You’ll only work with inbound or warm buyer leads who are actively interested in new construction homes. Qualifications - Experience with Follow Up Boss or other real estate CRMs - Confident, professional phone presence - Excellent English communication - Ability to guide conversations and overcome objections - Experience calling residential real estate buyer leads - Appointment setting experience - Attention to detail and fast, accurate CRM data entry - Ability to naturally assess financial readiness - Reliable internet and quiet workspace Requirements - High contact rate with leads - Clean CRM records - Consistent, timely follow-up - Strong appointment show rate - Professional representation of the brand - Proactive communication with the team You thrive in a performance-driven, results-oriented environment. Benefits - Base pay (depending on experience) - Performance bonuses per qualified appointment - Commission on closed deals - Growth opportunities into leadership as volume scales We reward results, not time logged. Who You Are - Competitive and goal-driven - Love being on the phone and talking to people - Detail-oriented and organized - Take pride in your numbers and results - Self-motivated and don’t need micromanagement - Looking for a long-term, growth-focused opportunity If you’re ready to crush it on the phone, close deals, and earn what you’re worth, this role is for you.

• Follow-up with dealers on all eligible applications after approval. • Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications). • Assist the dealer as single point of contact for all communication with internal FHF teams. • Monitor dealer behavior to pick up red flags for dealer risk. • Travel required to dealerships based on assigned market needs. • Support Outside Sales team with specific dealer-related initiatives to increase volume. • Support Servicing and Collections team to handle dealer complaints or other conflicts. • Manage the list of open applications to ensure timely follow-ups with dealers. • Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.

Role Description Please note that while this role will operate remotely, it is required that the candidate resides in the Central or Eastern Region of the United States. This includes candidates residing in Central or Eastern Time Zones. As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this within a highly supportive, virtual team environment. What you'll do: - Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. - This role is 100% phone based and fast-paced by nature. - Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners, all organized in our CRM (Salesforce). - Work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule. - Become an expert in Yelp’s advertising solutions and provide product recommendations quickly to suit client needs. - Master quick close techniques to exceed individual goals. - Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities. - Achieve and consistently exceed monthly quotas. - Track and manage your daily goals to ensure results are met. Qualifications - You have an appetite for learning and turning training and feedback into action. - Multi-tasking is no biggie; you're confident in navigating between numerous tabs and using video conferencing tools. - You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce). - You’re naturally curious and like to ask questions to find the answer. - You're excited about being part of a team with colleagues from other states. - You are committed to a high standard of integrity and being a team player. - You’re determined, a persuasive communicator, and resilient. - You are genuinely curious about people and local businesses. - You are adaptable and can think on your feet. Requirements - GED/HS Diploma and 2+ years of customer-facing experience OR Bachelor’s Degree. - No fear of the phone and prepared to make a high volume of outbound dials daily. - General computer and email proficiency - we use Google Suite and provide a Macbook laptop. - A work environment free of distractions. - Open to feedback and willing to implement for areas of improvement. - Strong, engaging interpersonal skills. - Ability to effectively prioritize tasks and manage independently without oversight. - Must possess current US work authorization. Benefits - The starting base salary for this role is $37k annually. - This role is also eligible to earn uncapped commission. - Average year 1 on target annual compensation for this role is around $50k. - Top performers have the opportunity to significantly exceed target earnings. - Available your first day: Full medical, vision, and dental. - 15 days PTO per year for the first 2 years of employment; number of PTO days increases after 2 years of tenure. - 7 paid wellness days, 12 paid holidays, 1 floating holiday. - Up to 14 weeks of parental leave. - Monthly wellness reimbursement. - Health Savings, Flexible Spending, and Dependent Care accounts. - 401(k) retirement savings plan with employer match. - Employee stock purchase plan.