World Class Contact Centers

• Research and process customer chargebacks. • Process refunds using the company's ERP system. • Manage UPS investigations and claims. • Investigate suspicious or fraudulent account activity. • Prepare daily and weekly reports. • Contact customers to resolve payment-related concerns. • Escalate critical account issues when necessary. • Assist with projects, training, and additional operational tasks. • Collaborate with cross-functional teams to improve processes.

• Plan, launch, manage, and optimize Facebook and Instagram advertising campaigns. • Develop and execute paid social media strategies aligned with business goals. • Monitor campaign performance and continuously optimize campaigns for maximum ROI. • Create and manage audience targeting strategies, including retargeting and lookalike audiences. • Conduct A/B testing for ad creatives, copy, audiences, placements, and campaign structures. • Analyze campaign data and provide actionable insights and recommendations. • Stay up to date with Meta advertising policies, algorithm changes, platform updates, and industry best practices. • Troubleshoot ad account issues, disapprovals, policy violations, and performance challenges. • Collaborate with creative and marketing teams to develop high-converting ad creatives. • Identify opportunities to scale successful campaigns while maintaining profitability.

Role Description As our ISA, your mission is simple: convert buyer inquiries into qualified appointments. - Call inbound residential buyer leads (new construction focus) - Qualify buyers: location, timeline, budget, home type, and motivation - Assess financial readiness: cash vs. financing, pre-approval status, credit range, down payment readiness - Identify who’s serious and ready to move - Set qualified appointments directly on agent calendars - Perform live transfers when appropriate - Follow up consistently via phone, text, and CRM tasks - Keep clean, accurate CRM records Bottom line: You create opportunities. You make things happen. This role is NOT: - Cold calling strangers - Calling expired listings or FSBOs - Wholesale outreach - Random list prospecting You’ll only work with inbound or warm buyer leads who are actively interested in new construction homes. Qualifications - Experience with Follow Up Boss or other real estate CRMs - Confident, professional phone presence - Excellent English communication - Ability to guide conversations and overcome objections - Experience calling residential real estate buyer leads - Appointment setting experience - Attention to detail and fast, accurate CRM data entry - Ability to naturally assess financial readiness - Reliable internet and quiet workspace Requirements - High contact rate with leads - Clean CRM records - Consistent, timely follow-up - Strong appointment show rate - Professional representation of the brand - Proactive communication with the team You thrive in a performance-driven, results-oriented environment. Benefits - Base pay (depending on experience) - Performance bonuses per qualified appointment - Commission on closed deals - Growth opportunities into leadership as volume scales We reward results, not time logged. Who You Are - Competitive and goal-driven - Love being on the phone and talking to people - Detail-oriented and organized - Take pride in your numbers and results - Self-motivated and don’t need micromanagement - Looking for a long-term, growth-focused opportunity If you’re ready to crush it on the phone, close deals, and earn what you’re worth, this role is for you.

Role Description We’re looking for a reliable and detail-oriented Web Operations & Optimization Virtual Assistant to manage, update, and optimize our internal web assets. This role supports multiple internal platforms and tools and is exclusive to our company, not client projects. You’ll work closely with our internal team to improve performance, maintain content, and build landing pages as needed. Key Responsibilities - Website Management & Optimization - Edit and update existing website pages (content, layout, visuals) - Optimize site structure, UX, and page performance - Ensure mobile responsiveness and basic SEO best practices - Maintain site consistency across internal brands and platforms - Landing Pages - Build and edit landing pages for internal campaigns, tools, or initiatives - Collaborate with team members on layout and content needs - Implement revisions based on internal feedback - CMS & Technical Tasks - Work within CMS platforms (WordPress, Webflow, or similar) - Upload and manage content, images, and plugins/tools - Troubleshoot minor website issues and coordinate fixes - Ongoing Maintenance - Keep websites up to date, organized, and optimized - Identify areas for improvement or performance enhancements - Ensure branding and messaging consistency across platforms Qualifications - Proven experience managing and editing websites - Strong knowledge of CMS platforms (WordPress, Webflow, or similar) - Experience creating and optimizing landing pages - Basic understanding of: - SEO fundamentals - Website performance optimization - UX/UI best practices - Ability to work independently and manage multiple internal sites - Strong attention to detail Nice-to-Have Skills - Experience with SaaS, AI, or tech-focused websites - Basic design skills (Canva, Figma, or similar) - Copy editing or content optimization experience - Familiarity with website analytics tools

Role Description We’re looking for a hands-on Klaviyo VA to help us deliver the right message, to the right pet parent, at the right time—through email and SMS. If you love seeing your work drive results, this role is for you! Qualifications - You love email and SMS marketing, and Klaviyo is your playground. - You’re detail-oriented—nothing gets sent without your QA magic. - You enjoy building flows, campaigns, and segments that actually get results. - You’re organized, independent, and proactive. - Bonus: you’re a pet lover. Requirements - Hands-on experience using Klaviyo. - Experience supporting Shopify e-commerce brands. - Strong understanding of email & SMS best practices. - Organized, detail-oriented, and QA-focused. - Comfortable working remotely and independently. Benefits - Fully remote. - Part-time to start, with room to grow. - Make a real impact on repeat purchases, subscriptions, and customer trust. - Work for a purpose-driven brand that cares about pets. - Join a small, nimble team where your ideas actually matter.

• Create engaging AI-generated content for social media, marketing, and branding • Produce and edit both short-form and long-form videos • Utilize AI tools for scripting, voiceovers, captions, graphics, and content enhancement • Develop visually appealing, trend-driven content aligned with brand direction • Collaborate with the team for campaign ideas and creative execution • Ensure content is optimized for TikTok, Instagram, Facebook, YouTube, and LinkedIn • Stay updated with the latest AI content creation trends and tools

Role Description We are seeking a proactive and results-driven EVA Telemarketer to support outbound sales efforts by connecting with key decision-makers across assigned vertical markets such as NYCBOE and libraries. This role requires strong communication skills, the ability to qualify leads effectively, and a professional approach to representing exclusive product offerings. The ideal candidate is confident on the phone, detail-oriented, and capable of adapting messaging while staying aligned with approved scripts and brand positioning. - Conduct outbound calls to targeted decision-makers within assigned vertical markets. - Promote exclusive products using approved scripts and positioning. - Route inquiries for non-covered products or services to designated contacts as required. - Adapt messaging based on industry vertical and stakeholder role while maintaining alignment with approved talking points. - Qualify leads by identifying interest levels (Cold, Warm, Hot). - Identify and confirm decision-making authority or level of influence. - Capture and document customer pain points, active or upcoming projects, timelines, and budget indicators when available. - Validate and accurately record key prospect and organizational information. - Escalate high-interest (Hot) leads to the internal team within the same business day. - Represent the brand professionally to support ongoing growth and long-term relationships. Qualifications - Prior experience in outbound calling, telemarketing, or inside sales (B2B preferred). - Strong verbal communication and active listening skills. - Ability to follow scripts while naturally adapting conversations based on audience and context. - Proven ability to qualify leads and assess buying intent. - High attention to detail for accurate data capture and reporting. - Professional phone presence with a strong brand-awareness mindset. - Comfortable working with reporting requirements and performance metrics. - Ability to follow escalation protocols and internal communication guidelines. Benefits - Hourly Rate: $5.00 - Full-Time Position - Remote Work Opportunity

Role Description Everything Virtual Assistant (EVA) is looking for a driven and experienced Inside Sales Agent with a strong background in business funding or financial services. In this role, you will be the first point of contact for business owners actively seeking funding solutions. You will handle outbound calls, SMS, and email outreach, qualify leads, and book appointments or live transfers with funding advisors. This role is ideal for sales professionals who understand business lending, move with urgency, and can confidently speak with business owners about funding options. - Execute outbound cold calls and SMS campaigns to business owners seeking working capital, expansion funding, or equipment financing - Qualify leads based on credit profile, revenue, and time in business - Follow up with warm and inbound leads to book funding appointments or live transfers - Maintain accurate notes, tags, and follow ups in GoHighLevel CRM - Meet daily KPIs for call volume, conversations, and appointments booked - Represent EVA and our clients with professionalism, confidence, and urgency Qualifications - Minimum of 2 years experience in inside sales, cold calling, or appointment setting - Direct experience in business funding, lending, or financial services is required - Strong English communication skills, both verbal and written - Comfortable with high volume outreach including 100 plus calls per day, SMS, and email - CRM experience required, with GoHighLevel as a strong advantage - Reliable internet connection, computer, headset, and quiet work environment - Self motivated, disciplined, and consistent Requirements - Hourly rate of $6 to $9, based on experience and performance - Performance based bonuses for appointments booked and funding conversions - 30 to 40 hours per week - Monday to Friday schedule Benefits - Work with established funding campaigns and qualified leads - Long term remote opportunity with stable clients - Supportive team with clear KPIs and structured processes

Role Description Everything Virtual Assistant (EVA) is seeking a highly adaptable Inside Sales Close to support multiple sales campaigns across various industries. This role is ideal for a sales professional who can quickly learn new offers, pivot between campaigns, and confidently engage different audiences. If you thrive in fast-paced sales environments and enjoy variety in your work, this role is for you. - Conduct outbound cold calls, SMS, and email outreach across multiple campaigns - Quickly learn and execute new sales scripts while handling objections with confidence - Actively close deals by guiding prospects through the sales process and securing commitments based on campaign objectives - Sell products and services or book qualified appointments depending on campaign goals - Qualify leads using campaign-specific criteria - Follow up with warm and inbound leads to move them to the next step in the sales process - Maintain accurate notes, tags, and follow-ups in GoHighLevel CRM - Meet daily and weekly KPIs including call volume, conversations, appointments, closed deals, and conversions Qualifications - At least 2 years of experience in inside sales, cold calling, or appointment setting - Proven ability to adapt quickly to new offers, scripts, and sales strategies - Strong English communication skills, both verbal and written - Comfortable with high volume outreach including 100 plus calls per day, SMS, and email - Experience using CRMs, with GoHighLevel as a strong advantage - Reliable internet connection, computer, headset, and a quiet work environment - Self-driven, disciplined, and performance-oriented Requirements - Hourly rate of $6 to $9, based on experience and performance - Performance-based bonuses tied to campaign results and conversions - 30 to 40 hours per week - Monday to Friday schedule Benefits - Work with clients and campaigns for continuous learning - Stable remote role with long-term growth opportunities - Supportive team environment with structured training and clear expectations

• Make outbound calls, send emails, or use messaging platforms to contact leads from assigned campaigns • Qualify prospects based on basic campaign criteria (need, interest, availability, and fit) • Schedule appointments or sales calls between qualified leads and closers/sales representatives • Confirm appointment details (date, time, contact information, and availability) • Follow provided scripts and campaign guidelines while maintaining natural conversation flow • Update CRM or tracking tools with correct call outcomes and lead status • Follow up with leads who missed appointments or need rescheduling • Handle basic objections (e.g., no interest, not available, wrong timing) and attempt re-engagement when appropriate • Maintain daily call volume and appointment setting targets • Ensure accuracy of lead information and appointment schedules across multiple campaigns