ACE Hardware

Role Description Ace Hardware Home Services is building a best-in-class team focused on Plumbing, Heating, Cooling & Electrical (PHCE) services—and we’re looking for someone who understands this industry and knows how to turn opportunities into revenue. This is not a call center role. This is a sales-driven position partnering directly with field technicians to close real jobs and grow business. - Follow up on open HVAC, plumbing, and electrical estimates to convert into booked work - Partner closely with technicians and field teams to move jobs forward - Turn inactive quotes into revenue through strong outbound follow-up - Build trust with homeowners while guiding them through service solutions - Overcome objections and close sales using a consultative approach - Manage pipeline activity and track progress in CRM (ServiceTitan experience is a plus) Qualifications - Experience in HVAC, plumbing, electrical, or home services (REQUIRED) - Background in sales, dispatch, service advising, or technician roles - Comfortable talking through repairs, replacements, and service options - Proven ability to follow up, stay organized, and close business - Strong phone presence + confidence talking to customers about pricing Requirements - High quote-to-close conversion rates - Consistent outbound follow-up activity - Strong partnership with field teams - Accurate pipeline and CRM management Benefits - Incentive/Commission/Bonus opportunities (Based on role / grade level) - 401(k) retirement savings plan with matching company contributions, eligible on your first day! - Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. - Warehouse Merchandise Discount! - Paid time off & paid holidays (depending on role and month of hire) - Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). - Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Compensation Details: $75000 - $90000 per year Job Description: POSITION SUMMARY: Describe the primary function of the position (what the position must accomplish) and the major objective (why that function is performed) in one or two sentences. The Software Support Analyst will play a crucial role in providing ongoing support and optimizing the software platforms for Ace Handyman Services and Ace Hardware Painting Services, serving as a subject matter expert for ServiceTitan, Monday.com, and other software platforms. This position also assists with onboarding new businesses, ensuring smooth integration and effective utilization of our systems. PRINCIPAL ACTIVITIES: List a series of brief statements (about five to eight) that describe the major activities or functions for which this position is held accountable. Include information such as the level of discretion, judgment, analysis, and complexity related to each activity. Major Activities/Accountabilities - Provide personalized one-on-one sessions and webinars for franchisees and staff throughout the onboarding and post-go-live phases, guaranteeing their success and expertise with ServiceTitan. - Develop and deliver targeted training to franchisees and internal staff to deepen their understanding, ensuring knowledge of new features and updates, and maximize their use of the features of the software platforms assigned to the business units. - Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via Monday.com, prioritizing high-impact concerns. - Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring they optimized for maximum functionality and aligned with business goals. - Support and provide strategic insights to promote sophisticated utilization of the ServiceTitan Center of Excellence. - Support the monthly communication to franchisees and staff, detailing the progress of the ServiceTitan implementation, highlighting new support resources, strategic initiatives, and recent product updates. - Support the optimization and maintenance of the AHS Monday.com account. KNOWLEDGE, EXPERIENCE, AND COMPETENCIES: - Bachelor’s degree in information technology or equivalent experience - Prior Home Services industry experience strongly preferred - 3-5 years’ experience with ServiceTitan software - 2+ years of Service Industry experience - Technical Proficiency: Proficient in software such as ServiceTitan, Monday.com, and Microsoft Office - Stakeholder Management: Experience in managing expectations and relationships with various internal and external stakeholders - Innovative Thinking: Capacity to drive innovation in technology and business processes to drive efficiencies and profitability - Problem-Solving: Excellent analytical and problem-solving abilities - Adaptability: Ability to adapt to rapidly changing technology landscapes Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: - Incentive/Commission/Bonus opportunities (Based on role / grade level) - 401(k) retirement savings plan with matching company contributions, eligible on your first day! - Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. - Warehouse Merchandise Discount! - Paid time off & paid holidays (depending on role and month of hire) - Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. - You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community. - Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable laws, plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Handyman Services Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Handyman Services, a part of Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home℠ through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business. Equal Opportunity Employer Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimers The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Philadelphia, PA candidates: When reviewing a post-offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Role Description The Software Support Analyst will play a crucial role in providing ongoing support and optimizing the software platforms for Ace Handyman Services and Ace Hardware Painting Services, serving as a subject matter expert for ServiceTitan, Monday.com, and other software platforms. This position also assists with onboarding new businesses, ensuring smooth integration and effective utilization of our systems. Qualifications - Bachelor’s degree in information technology or equivalent experience - Prior Home Services industry experience strongly preferred - 3-5 years’ experience with ServiceTitan software - 2+ years of Service Industry experience - Technical Proficiency: Proficient in software such as ServiceTitan, Monday.com, and Microsoft Office - Stakeholder Management: Experience in managing expectations and relationships with various internal and external stakeholders - Innovative Thinking: Capacity to drive innovation in technology and business processes to drive efficiencies and profitability - Problem-Solving: Excellent analytical and problem-solving abilities - Adaptability: Ability to adapt to rapidly changing technology landscapes Requirements - Provide personalized one-on-one sessions and webinars for franchisees and staff throughout the onboarding and post-go-live phases, guaranteeing their success and expertise with ServiceTitan. - Develop and deliver targeted training to franchisees and internal staff to deepen their understanding, ensuring knowledge of new features and updates, and maximize their use of the features of the software platforms assigned to the business units. - Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via Monday.com, prioritizing high-impact concerns. - Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring they optimized for maximum functionality and aligned with business goals. - Support and provide strategic insights to promote sophisticated utilization of the ServiceTitan Center of Excellence. - Support the monthly communication to franchisees and staff, detailing the progress of the ServiceTitan implementation, highlighting new support resources, strategic initiatives, and recent product updates. - Support the optimization and maintenance of the AHS Monday.com account. Benefits - Incentive/Commission/Bonus opportunities (Based on role / grade level) - 401(k) retirement savings plan with matching company contributions, eligible on your first day! - Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. - Warehouse Merchandise Discount! - Paid time off & paid holidays (depending on role and month of hire) - Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). - Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

The New Business Market Development Manager (MDM) for SC & NC manages the business development process in their respective region of the country. The goal of which is to efficiently and systematically increase Ace’s market share via our new store growth strategy. What you’ll do - Recruit, educate, and motivate potential candidates. This includes sales, the development of a business plan and consulting with existing Ace retailers, new investors and competitor conversion or acquisition candidates. It is the ability and accountability to determine when to say ‘yes’ and (equally important) when to say ‘no’. The MDM is the front line accountability on determining prospect business acumen, character, competence, and financial wherewithal, and finalizing and/or closing the opportunity. - Execute the technical operating procedures from Interest-to-Application. As the expert in the field, they are responsible for everything from demographic work, trade potential, sales forecasting, site audit, and the expansion area notification process, creating the proforma and securing approval from all stakeholders, executing the letter of intent (LOI), assisting with securing financing, and completion of the Ace membership application following the Standard Operating Procedures. - “Develop the market”. This position is required to pursue every opportunity in a market as it relates to potential candidates (new investors, existing Ace retailers, conversion prospects or acquisitions), open markets, real estate site possibilities, lender relationships, broker relationships and public relations. The MDM is the lead on creating momentum in a market through the combination of their market diligence and their Ace advocacy with these various stakeholders. What you need to succeed - Minimum of 5 years of experience in retailing, franchising, real estate or market development work - College Degree in business preferred but not required - Ability to develop, secure, and close a new store and/or conversion opportunity - Strong negotiation skills - Strong presentation skills to a variety of ‘audiences’ ~ including wealthy investors, real estate brokers, lenders and existing Ace retailers - Interpersonal ability to create trust, respect and understanding - Business Acumen – understand the economics of business and retailing (Ability to interpret Business Financials) - Understanding of the lease negotiation process - Strong grasp of capitalization and financing opportunities, methods and processes - Understanding of the balance between the benefit of store density and cannibalization and the resultant ramifications of these on the Ace brand - Franchise intelligence – understanding of our “franchise” competitors and how to uniquely position Ace against these other investment choices - Ability to create strong, respected coalitions with Retail Operations including the Director, Regional Manager, Project Manager, and District Manager - Proficient in MS Office (Word, Excel, PowerPoint, Outlook) - Ability to work flexible hours and extensive travel overnight (3-4 days/week) #LI-RJ1 Compensation Details: $100000 - $128600 Per Year Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand. In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: - Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!) - Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation - Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents - 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire - Company Car, phone and fuel card are provided for field-based positions - Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation - Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review - We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales - We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! - Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more - Birth/Adoption bonding paid time off - Adoption cost reimbursement - Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events - Identity theft protection * Benefits are provided in compliance with applicable policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets. Equal Opportunity Employer Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.