• Act as the highest level technical escalation point for complex enterprise customer issues. • Lead root cause investigations and resolution efforts for critical production incidents. • Troubleshoot complex integrations across SAP, Oracle, cloud services, APIs, and enterprise platforms. • Collaborate closely with Engineering and Product teams to identify platform improvements and validate fixes. • Drive resolution of high-severity incidents for strategic enterprise customers. • Analyze application behavior, transaction flows, logs, APIs, and database activity across distributed systems. • Build scripts, automation tools, and diagnostic solutions to improve operational efficiency and troubleshooting capabilities. • Contribute to support readiness initiatives for new product launches and platform enhancements. • Mentor engineers across the organization and provide technical guidance on complex investigations. • Improve knowledge-sharing practices by creating technical documentation and enablement content. • Identify systemic issues and propose long-term improvements to tools, workflows, and platform reliability. • Participate in customer-facing technical discussions, escalation calls, and architecture-related conversations. • Contribute to AI and automation initiatives focused on operational efficiency and intelligent support experiences.

• Lead and scale a regional organization of Solution Architects, guiding your team to maximize post-sale impact within enterprise accounts. • Partner with Sales, AI Deployment Managers (ADM), Field Engineering, and Forward Deployed Engineers (FDE) to build a joint operating model, ensuring seamless transitions from pre-sales evaluations to long-term technical success. • Champion critical executive relationships, directly influencing the technical roadmaps of platform leaders and C-suite executives to drive account expansion. • Own and uphold a rigorous team standard, running calibration disciplines to build a top-tier technical organization. • Develop repeatable frameworks, deployment playbooks, and standardized procedures for advanced workflow design and adoption. • Channel regional field intelligence into structured, actionable feedback for Product and Engineering teams to continuously shape the platform's future.

• Develop a 'master-level' understanding of ODAIA’s product architecture and data strategies • Act as a trusted strategic advisor to pharma commercial leaders and executives • Partner with Sales to land and shape strategic accounts • Lead technical discovery and deliver high-impact technical demonstrations and POCs • Identify technical risks early and partner with internal teams to ensure a seamless transition from sale to value realization

• Provides functional and technical leadership for the definition, design, and delivery of First Quality’s manufacturing systems • Works with business leadership to document a clear vision of a business problem/opportunity and how it supports the business plan • Ensures sound integration of processes and assigned systems across FQ • Ensures adherence to IT Architecture principles and guidelines • Ensures optimal application performance and maintainability of assigned systems thus enabling scalability and continuous updates from software vendors • Stays current on emerging manufacturing technologies • Supports and optimizes the MES systems (Proficy, PARCview) as well as MES bolt-on solutions (i.e., Loftware, NiceLabel, etc.) • Works with plant personnel and Divisional IT Leaders to understand and address business requirements