Job Closed
This listing is no longer active.
Global-e is a leading platform transforming the world of cross-border e-commerce, enabling brands and retailers to sell directly to international customers with
Application Support Engineer
Location
Georgia
Posted
115 days ago
Salary
$0
Seniority
Mid Level
Job Description
Application Support Engineer
Global-e
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We are looking for a proactive and customer-focused Application Support Engineer to join our Technical Operations team in the US. This role is critical to ensuring the stability, reliability, and performance of Global-e’s systems while delivering exceptional service to both merchants and end customers. You will serve as a key point of contact for technical and service-related inquiries, working closely with Engineering, Product, and cross-functional teams to resolve issues efficiently and professionally. This role offers the opportunity to work directly with tier-1 retailers and leading online brands that rely on Global-e as their cross-border eCommerce solution provider. Responsibilities: Serve as a front-line support contact for merchants (B2B) and end customers (B2C), handling client-facing calls, tickets, and inquiries with professionalism and efficiency. Troubleshoot and resolve application, platform, and transaction-related issues, ranging from basic technical problems to complex production incidents. Act as a key escalation point for high-priority or complex issues, ensuring timely resolution and clear communication with internal teams and clients. Work closely with Engineering, Product, and other internal stakeholders to investigate incidents, identify root causes, and implement long-term solutions. Debug technical issues using logs, debugging tools, and database queries. Maintain and meet SLAs and KPIs, prioritizing workload effectively in a high-volume environment. Identify recurring issues and contribute to process improvements, best practices, and service enhancements. Maintain and expand knowledge base documentation to improve efficiency and support quality. Mentor and support junior team members, sharing technical and customer service best practices. 2–5 years of experience in application support, technical support, and/or software implementation role Previous experience in an eCommerce environment is a strong advantage Understanding of application support methodologies and incident management processes Working knowledge of JavaScript, HTML, CSS, and other client-side technologies Experience with REST APIs and troubleshooting JSON/XML payloads Experience with SQL and relational databases Familiarity with debugging tools, log analysis, and production support Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences Ability to multitask, manage competing priorities, and thrive in a fast-paced environment Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills This a hybrid role from our Atlanta office with a 3 day in office policy. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family
Related Guides
Related Categories
Related Job Pages
More Application Engineer Jobs
Epic Applications Analyst IV, Referrals
Sutter HealthAn integrated network delivering accessible, high-quality, and life-saving healthcare when people need it most.
We are so glad you are interested in joining Sutter Health! Organization: SHSO-Sutter Health System Office-Valley Position Overview: Serves as a team leader in expertise of their assigned Epic Modules. Responsible for leading the team through projects and optimization efforts. Serves as an Epic expert for the rest of the team and educates them and end-users on the capability of the Epic system, workflow best practices, and resolves all issues that arise from an Epic standpoint. Job Description : EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. Bachelor's degree in Computer Science, Information Technology, or related field CERTIFICATION & LICENSURE: Epic Certification in Referrals is required. Epic Tapestry Certification is preferred. TYPICAL EXPERIENCE: 5 years recent relevant experience Job Shift: Days Schedule: Full Time Days of the Week: Monday - Friday Weekend Requirements: Benefits: Yes Unions: No Position Status: Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $66.77 to $100.16 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
We don’t currently have an internship program or open internship positions - but we know the next generation of builders, engineers, and ocean innovators are out there, and we’d love to stay connected with you! If we’re going to accomplish this goal in our lifetime, we have a lot of building to do. That means we’re always on the lookout for curious, motivated people with dynamic backgrounds and skillsets we don’t even know we need yet. If you’re a student or early-career explorer who’s passionate about renewable energy, ocean technology, or building things that make a real impact, we’d love to hear from you. Share your interests and background here so we can keep you in mind as opportunities emerge in the future. Please note that Panthalassa does not currently have an internship program, and this is not an application for an open position. You should not expect to hear back from us at this time. If a fitting opportunity arises, we’ll reach out directly. However, we often hear from students and early-career professionals who are inspired by our mission and want to get involved. This form provides a place to express that interest for potential future opportunities.
Overview: Job Title: Enterprise Voice Engineer III Security Clearance: Secret Location : Pearl Harbor, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. Responsibilities will include, but not be limited to: Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure. Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals. Perform system maintenance, support capacity planning activities and complete configuration change actions and documentation efforts. Configure and implement calling search spaces, route plans, route partitions, route lists and device profiles. Analyze and configure Cisco or Juniper routing and switching devices. Support distributed firewall infrastructure. Provide input in the development of technical policy, work instructions, and reporting in support of an enterprise IP telephony network. Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows. Analyze and resolve remote site registration, signaling, and media problems. Validate change requests and ensure accuracy. Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules. Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent). Experience with one or multiple Cisco, Avaya, or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC), and Avaya Aura Application Server. Expertise in SIP internetworking signaling and call flow. Demonstrable experience of advanced fault analysis to isolate and diagnose network problems for routing, switching, security, and large scale voice implementations. Desired Qualifications: Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF). Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches. Experience with Oracle SBCs and other voice media gateway appliances. Experience supporting distributed firewall infrastructure. Experience creating/supporting IPSec MPLS VPN infrastructure. Experience implementing and supporting BGP routing protocols. Experience designing, configuring and troubleshooting QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.). Familiarity with IPSec implementation and troubleshooting. Education: Requires a Bachelor's degree and 4-8 years of prior relevant experience or a Master's degree with 2-6 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
Oracle VBCS Developer
Balco, Inc.Based in Houston, Texas, RectorSeal, LLC, is a wholly owned subsidiary of CSW Industrials, Inc. and is a leading provider of quality solutions for the professional trades serving heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. For more information about RectorSeal’s innovative products and brands that increase efficiency and improve reliability, please visit www.RectorSeal.com .
Role Description Are you a JD Edwards expert passionate about building modern, cloud-integrated solutions? Do you thrive in a fast-paced environment where your technical skills directly impact business efficiency? We’re seeking a seasoned Developer Analyst with deep expertise in Oracle Visual Builder Cloud Services (VBCS) and a strong JD Edwards EnterpriseOne 9.2 foundation. If you hold a BSCS (Bachelor of Science in Computer Science) or equivalent experience and love solving complex problems across departments like Sales, Payroll, Accounting, and Supply Chain, this role is for you. This remote position is open to candidates residing full-time in the Continental U.S. - Lead development using Oracle VBCS, JD Edwards E1 toolsets, REST, JSON, and Orchestrator. - Design and implement custom extensions and applications within Oracle Cloud Infrastructure (OCI). - Collaborate with analysts to translate business needs into scalable technical solutions. - Build and support custom reports, applications, tables, and business functions. - Mentor junior developers and drive process improvements. Qualifications - BSCS or 2+ years of equivalent experience required. - Extensive hands-on experience with Oracle VBCS and JDE AIS integration. - Proficiency in Java, C, and relational database design. - Experience integrating third-party systems and leading cross-functional projects. Requirements - 10+ years of JD Edwards development experience preferred. - 2–4 full-cycle implementations using Orchestrator and Groovy. - Functional knowledge in JDE modules: Financials, Manufacturing, Supply Chain, Order Management. - Strong knowledge of JDE APIs, UBEs, BSSVs, NERs, and BI Publisher. Benefits - Medical, dental, and vision insurance - 401(k) with 6% company match - Employee Stock Ownership Plan (ESOP) - Paid time off and holidays - Wellness programs

