Global-e

QA Engineer Location: QA Australia, Melbourne Job Description: We're looking for an experienced QA Engineer to join the team and to take a solid part in our technology development, testing, merchant onboarding and support in APAC. The job will include involvement in the testing of our cutting-edge software systems and the opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider. *This is a Hybrid position that requires 3 working days from office* based in either Tokyo, South Korea or Melbourne. Requirements - Excellent English & Japanese – written and verbal communication skills – essential - At least 3-5 years of proven experience testing web and mobile applications. - Proven experience with writing and executing Test Plans, Test Cases and Test Suites (STD – software test description, STR – report, STP – plan) - Proven experience with bug cycle management. - Proven experience working with relational databases such as MS SQL Server. - Strong ability to deep dive into the problem and find the root cause. - Ability to multi-task effectively, prioritize and plan own time to ensure tight deadlines are met. - Exceptional interpersonal skills. - Willingness and ability to meet clients’ tech stakeholders remotely and face-to-face. - Ability to handle multiple tasks in a fast-paced environment. - Experience using tools like Jira, TestRail, Browserstack, Postman. - Experience in automated testing – very strong advantage. - Multilingual – strong advantage. - Previous experience with e-commerce systems - strong advantage. - Previous experience with B2B integrations - strong advantage. - Previous experience supporting global development and QA teams - strong advantage. - B.Sc. in Computer Science or other technical fields – advantage. - Experience working in scrum/kanban methodologies – advantage.

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We are looking for a proactive and customer-focused Application Support Engineer to join our Technical Operations team in the US. This role is critical to ensuring the stability, reliability, and performance of Global-e’s systems while delivering exceptional service to both merchants and end customers. You will serve as a key point of contact for technical and service-related inquiries, working closely with Engineering, Product, and cross-functional teams to resolve issues efficiently and professionally. This role offers the opportunity to work directly with tier-1 retailers and leading online brands that rely on Global-e as their cross-border eCommerce solution provider. Responsibilities: Serve as a front-line support contact for merchants (B2B) and end customers (B2C), handling client-facing calls, tickets, and inquiries with professionalism and efficiency. Troubleshoot and resolve application, platform, and transaction-related issues, ranging from basic technical problems to complex production incidents. Act as a key escalation point for high-priority or complex issues, ensuring timely resolution and clear communication with internal teams and clients. Work closely with Engineering, Product, and other internal stakeholders to investigate incidents, identify root causes, and implement long-term solutions. Debug technical issues using logs, debugging tools, and database queries. Maintain and meet SLAs and KPIs, prioritizing workload effectively in a high-volume environment. Identify recurring issues and contribute to process improvements, best practices, and service enhancements. Maintain and expand knowledge base documentation to improve efficiency and support quality. Mentor and support junior team members, sharing technical and customer service best practices. 2–5 years of experience in application support, technical support, and/or software implementation role Previous experience in an eCommerce environment is a strong advantage Understanding of application support methodologies and incident management processes Working knowledge of JavaScript, HTML, CSS, and other client-side technologies Experience with REST APIs and troubleshooting JSON/XML payloads Experience with SQL and relational databases Familiarity with debugging tools, log analysis, and production support Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences Ability to multitask, manage competing priorities, and thrive in a fast-paced environment Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills This a hybrid role from our Atlanta office with a 3 day in office policy. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family