• Support day-to-day operational and administrative activities for Managed Services projects and customers • Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy • Manage customer billing activities, including prorations and invoice validation • Assist with revenue recognition tracking and financial reconciliation processes • Review project costs versus sell values to ensure financial accuracy • Understand and manage PO structures, including sub-POs and services POs • Coordinate and maintain project documentation and operational records • Validate vendor start dates against customer-facing commitments and billing timelines • Identify discrepancies, investigate issues, and drive timely resolution • Maintain strong adherence to internal processes, controls, and operational standards • Communicate proactively with internal teams regarding project, billing, and operational updates

• Support and manage assigned client relationships, implementation activities, and ongoing account needs. • Serve as a key point of contact for clients, ensuring timely follow-through and identifying opportunities to strengthen and expand existing client partnerships. • Prepare presentations and client-facing materials, supporting outreach and follow-up efforts. • Maintain accurate activity within CRM systems and ensure visibility into account status, priorities, and next steps. • Collaborate internally with various departments to support account needs and service setup. • Identify opportunities to strengthen Call 4 Health's presence within existing client relationships.

• Assist in the configuration and customization of Salesforce platforms based on defined business requirements. • Perform data-related tasks such as imports, updates, cleansing, and migration with accuracy and attention to data integrity. • Support the setup and maintenance of user roles, profiles, sharing settings, and permission sets. • Build and maintain reports and dashboards to support client reporting needs. • Contribute to technical documentation, user guides, and training materials to support both internal and client-facing teams. • Participate in functional testing and quality assurance activities across configuration and deployment workstreams. • Conduct basic troubleshooting of user or system issues and propose resolutions where applicable. • Collaborate with cross-functional team members including developers, project managers, and solution architects. • Participate in client discovery sessions by capturing and organizing business requirements. • Own and execute smaller configuration tasks or enhancement requests independently, where appropriate. • Support the implementation of simple end-to-end solutions, with light oversight, from configuration through handoff. • Stay current on Salesforce platform updates and features relevant to assigned work. • Contribute to process improvement and internal knowledge-sharing initiatives within the Delivery team. • Demonstrate growth by progressively taking on more responsibility in solution design, testing, or client communication.

• Collaborate with the instructional design team during the initial analysis phase to develop a scope and sequence for Spanish ELA lessons across K–8 grade bands. • Conduct thorough reviews of lesson content, learning objectives, and instructional activities to ensure alignment with relevant Spanish language arts standards and frameworks. • Assess the developmental and linguistic appropriateness of lesson design, vocabulary, and text selections for each grade band (K–2, 3–5, 6–8). • Provide detailed, actionable, written feedback on lesson materials that will be implemented by content writers and instructional designers. • Evaluate the authenticity and accuracy of Spanish-language content, including grammar, syntax, and culturally situated language use. • Serve as a subject matter expert on Spanish literacy development, including phonological awareness in Spanish, decoding, fluency, comprehension, and written expression across the K–8 continuum. • Advise on best practices for supporting Spanish-dominant, emergent bilingual, and heritage language learners across grade levels. • Ensure cultural and linguistic responsiveness throughout lesson materials, with attention to diverse Latin American and Spanish-speaking communities and dialects. • Recommend evidence-based instructional practices and current research in Spanish literacy education, biliteracy, and dual-language program design. • Advise on the integration of Spanish language arts instruction with English language arts to support biliteracy development where applicable. • Verify the accuracy of Spanish-language content, including standards alignment, grade-level appropriateness, and adherence to accepted linguistic norms. • Ensure lesson content reflects current guidance on Spanish language arts instruction, biliteracy frameworks, and relevant state or national standards. • Review materials for clarity, coherence, and accessibility for teacher learners who may have varying levels of Spanish language proficiency. • Identify gaps in content coverage, linguistic accuracy, or cultural representation, and flag areas requiring additional development or revision.