• Lead a team of spacecraft and subsystem engineers during launch and early orbit activities to commission the space vehicle(s) for service • Perform duties of lead technical authority during mission operations for both the space and ground segments • Support every aspect of the mission lifecycle, from proposal/mission modeling, design, integration and test, space vehicle shipment, launch and on-orbit operations, to decommissioning • Define ground and mission operations requirements, and flow mission requirements back to the space vehicle team • Define mission concept of operation and design reference missions • Improve future vehicle designs by cataloguing lessons learned from on-orbit exercises • Support the ground segment design, including command and control, mission planning, mission data processing, and the associated infrastructure to support all activities • Implement and test space vehicle fault and autonomy, including fault detection and response, autonomous space vehicle behavior, and on-board command and control • Develop and implement methods of operational automation, to reduce day-to-day operator responsibilities • Create and execute space vehicle simulator tests to validate mission/fault/autonomy design • Create and execute in-factory flight vehicle tests to validate mission design compatibility with flight hardware • Conduct critical ground segment testing, including radio-frequency compatibility testing, remote ground facility interface testing, and acceptance testing of critical ground assets/locations • Forms and leads anomaly response team when off-nominal vehicle conditions arise • Contribute to customer briefings/debriefings for orbital events • Design and validate the mission “sequence of events” for bus commissioning, payload checkout/calibration, and mission operations • Contribute to Mission Rehearsal events to train the mission team and to validate the mission design

• Monitor the performance, availability, and health of MarTech, CRM, CIAM, and digital experience platforms. • Deploy new releases of software products, ensuring seamless upgrades and minimal downtime. • Conduct routine operational checks, validate deployments, and ensure vendors meet SLAs. • Support and troubleshoot web and mobile applications. • Respond to operational incidents, escalate as needed, and resolve issues. • Collaborate with vendors to ensure timely, high-quality ticket resolution. • Participate in incident RCA and problem management processes. • Provide L2 technical support. • Assist with testing, environment validation, and configuration verification. • Use debugging tools, APIs, and shell utilities. • Execute standard operational procedures. • Support continuous improvement initiatives, leveraging AI technologies. • Develop and maintain scripts to automate routine tasks and improve operational efficiency. • Contribute to Agile/DevOps workflows.

• Support day-to-day sales and partnership execution, ensuring deals, contacts, and activities are tracked consistently • Help maintain pipeline visibility, deal hygiene, and stage accuracy • Assist with outbound and inbound lead coordination and follow-up • Help track deal progress from first contact through NDA, SOW, and contract • Support documentation of sales processes, deal stages, and playbooks • Monitor bottlenecks (e.g., legal review, presales support) and flag issues early • Support conference, campaign, and content execution • Help ensure marketing activities translate into sales-ready opportunities • Assist in tracking campaign outcomes and engagement signals • Work within our CRM and GTM tools to maintain data accuracy, generate basic reports and dashboards, and support adoption by sales and leadership

• Lead, optimize, and scale external site level operational leadership across all assigned hospitals. • Oversee day-to-day operations and performance of assigned Regional Directors of Operations and clinical programs ensuring high service quality, patient experience, and operational efficiency. • Serve as the primary operational executive contact for key client partners, building and maintaining strong relationships with hospital executives, physician leaders, and other stakeholders. • Collaborate with internal teams to streamline partner workflows, resolve issues, and implement best practices that improve outcomes and reduce variability across sites. • Establish, track, and analyze key performance indicators (KPIs) for partner operations, providing regular reports and insights to senior leadership and clients. • Ensure adherence to company policies, contractual obligations, and regulatory requirements across all sites.