• Achieve sales goals by consulting with Health Economics, Research, and Development teams • Grow sales through an account-based, consultative approach • Demonstrate subject matter expertise to advance research priorities • Collaborate with cross-functional teams to drive sales opportunities

• Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts; orchestrate 2–12 week services deal cycles with executive alignment and commercial rigor. • Consistently meet or exceed services bookings, attach-rate, and consumption targets while driving predictable pipeline generation and velocity metrics. • Lead discovery to map business-critical pains (noise, toil, on-call fatigue, change risk, slow comms) to differentiated service offerings, scoped SOWs, and multi-phase engagement roadmaps. • Deliver compelling value narratives (ROI, time-to-value, risk mitigation, competitive differentiation) tailored to C-level and VP stakeholders across IT, Engineering, and Operations. • Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers to align enterprise business outcomes with services-led transformation milestones and measurable impact. • Position services as strategic enablers across incident response maturity, AIOps signal tuning/event orchestration, automation/runbooks, AI-driven operations, and enterprise integrations (e.g., ServiceNow, Jira, Slack/Teams, AWS, Datadog, New Relic, Splunk, GitHub/GitLab, Terraform). • Drive adoption and quantifiable business impact (e.g., MTTA/MTTR reduction, toil elimination, developer productivity gains, SLO adherence, operational cost savings) that influence customer renewal and expansion decisions. • Partner with Delivery leadership to architect, price, and resource engagements that balance customer transformation objectives with margin targets and scalable delivery models. • Ensure seamless handoffs while maintaining commercial ownership; proactively identify and remove blockers, de-risk delivery, and surface follow-on services and expansion opportunities. • Maintain accurate opportunity data, multi-quarter close plans, and forecasts in CRM using structured sales methodologies (e.g., MEDDPICC) and pipeline hygiene discipline. • Monitor engagement health, entitlement consumption, and customer sentiment to drive timely services utilization, renewal readiness, and proactive expansion motions. • Provide strategic feedback to Product and Delivery teams to refine packaging, pricing, repeatable delivery frameworks, accelerators, and go-to-market positioning. • Partner with Sales, Customer Success, Solutions Engineering, Product, and Marketing to sequence services with platform adoption, expansion plays, and customer lifecycle milestones. • Collaborate on case studies, executive references, and customer success stories that showcase realized outcomes, competitive wins, and services-led differentiation. • Facilitate executive workshops, maturity assessments, and strategic roadmap sessions that translate business strategy into actionable, services-led transformation workstreams. • Educate customers on service ownership best practices, incident lifecycle excellence, AIOps/automation value realization, and operational resilience frameworks. • Serve as a strategic advisor on digital operations transformation, helping customers navigate organizational change, toolchain consolidation, and platform modernization.

Role Description We are looking for our first dedicated customer-facing hire: someone who has lived the proposal grind inside an AEC firm and wants to help others win. You will own the success of our customers, bring an insider's lens to the product, and grow our presence in the industry. Customer success is the heart of this role. You will: - Guide new firms from kickoff through their first won bid. - Drive adoption so proposal teams build Bidaya into their daily workflow. - Act as the trusted point of contact for training, questions, and escalations. Because you know this industry from the inside, you will also help shape where we go next: - Bring your AEC experience to product decisions and proposal quality. - Turn what you hear from customers into clear priorities for the team. - Help us show up credibly in the AEC circles where our buyers gather. Qualifications - Have led marketing, business development, or proposals inside an AEC or professional services firm. - Experienced in using AI to accelerate AEC pursuits with clear established best practices. - Enjoy building relationships with customers, partners, and industry peers. - Thrive in a fast-paced, early-stage environment with room to shape the role. - Communicate clearly in writing, whether coaching a customer or producing content. Benefits This is a founding seat with real ownership. You will work directly with the founders, set the playbook for how Bidaya serves its customers, and have a direct hand in the product and the market. If you have sat on the firm side wishing this tool existed, this is your chance to build it from the inside.

Role Description We are looking for a Client Experience Supervisor to join our team and add value to our real estate agents' experience by assisting with creating a seamless transaction process from contract to close. In this role, you will lead a group of remote Client Experience Lead team members who directly manage the Client Experience Specialists. This position is uniquely poised to not only drive the efficiency and product quality of the team but also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop, and engage the Client Experience Leads and indirectly support their supervision of the Specialists on their team. This position is 100% remote. Responsibilities - Team Supervision: Lead a team of Client Experience Leads to drive team success. This includes: - All aspects of hiring, interviewing, and onboarding - Staff orientation/training - Ongoing training and development - Prepare staff schedules; manage vacation requests; review and approve timecards - Perform annual performance reviews and performance management as needed - Collaboration and Service: Act as the main point of contact for all client experience services within an assigned market. This includes but is not limited to: - Provide support with deal escalations and field leadership questions - Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner - Work with field leadership to promote and increase agent adoption rates of service - Partner with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents - Collaborate with affiliate partners to enhance efficiencies of processes and communications - Finding a Better Way: Continuously evaluate procedures and seek improvements/efficiencies: - Analyze customer feedback as well as prepare reports for review and recommendation - Work with other teams within the center to seek overall improvements for your LOC(s) Qualifications - 5-7 years business experience; 2-3 years previous supervisory experience strongly preferred. - Prior Real Estate and customer service experience strongly preferred. - Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed. - Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members. - Excellent verbal and written communication skills. - A people-first approach with the ability to keep the agent and consumer at the center of the transaction. Ability to coach team on providing exceptional customer service throughout the transaction process. - Ability to learn and navigate multiple software systems with an elevated level of competency. - Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality. - Demonstrable history of effectively collaborating with different departments and leaders. - Adaptable, able to prioritize and manage competing demands with a willingness to try new things. Benefits - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups