Role Description ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide earliest appointment to all the sellers and address vendor/sellers appointment related requests. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller and vendor experience. The transportation representative will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An transportation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers/vendors accurately in a timely manner. Key job responsibilities: - Provides timely resolution to the issue in hand by checking and querying internal tools and by taking real-time decisions. - Understands the requirements, analyzes data, notices trends, and drives seller experience without compromising on time. - Has a basic understanding of inbounding and communicates clearly in English in both written and verbal form via mails and hotline calls. A day in the life: - Responsible for addressing vendor/seller requests via mails/calls/Ticketing mechanism in a timely manner within an ambiguous environment using data analysis and other tools. - Facilitates flow of information, reports progress, identifies blockers, and provides resolutions. - Insists on high standards while addressing requests and proposing alternate solutions by checking earliest availability. Qualifications - Experience that includes strong analytical skills, attention to detail, and effective communication abilities. - Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams. - Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint). - Knowledge of working over the internet and successfully navigating websites. - Graduation from a recognized university. - Excellent communication skills (written and verbal) in English language. - Ability to communicate correctly and understand the issues. - Ability to concentrate and follow up on issues without distraction to resolution. - Deep diving skills. - Experience in creating process improvements with automation and analysis, or experience with advanced use of SQL for data mining and business intelligence. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Identify prospective partners in your territory and build meaningful and durable revenue-generating relationships with a diverse group of prospective clients, from elected officials to private-sector business leaders. • Lead execution and strategy for full-cycle Sales efforts across your territory, working to make transit better for your community, and your region’s communities. • Strategically navigate your market’s unique buying landscape using research strong analytical skills to build compelling, data-driven business cases for our platform and demonstrate our value proposition across a range of verticals. • Be a thought partner to prospective clients by educating and consulting with them to develop regional transit plans and find funding mechanisms within your market. • Champion our mission and technology as the “face of Via” by leading local marketing campaigns, speaking at conferences, and providing consistent thought leadership in the mobility space.

• Maximize the breadth and depth of relationships by working closely with clients • Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business • Responsible for client renewals and retention • Successfully lead contract negotiations and manage the complete life cycle to renew client agreements • Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships • Drive revenue growth through existing product optimization • Successfully uncover and qualify opportunities for growth • Conduct and lead all client business reviews and account plans • Ensure industry leading quality service delivery and client satisfaction;

• Identify, manage, and execute new business and upsell opportunities within network accounts • Plan and execute formal activities with retailers and distributors • Identify key influencers and establish relationships to grow ARR • Manage Executive relationships within assigned account base • Influence and execute an account success plan with stakeholders • Maintain understanding of customer-centric selling and tools for opportunities • Collaborate with sales engineering, retail success, services & operations, and renewal managers • Stay updated with industry trends and competitive landscape