ROW IB team

Role Description ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide earliest appointment to all the sellers and address vendor/sellers appointment related requests. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller and vendor experience. The transportation representative will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An transportation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers/vendors accurately in a timely manner. Key job responsibilities: - Provides timely resolution to the issue in hand by checking and querying internal tools and by taking real-time decisions. - Understands the requirements, analyzes data, notices trends, and drives seller experience without compromising on time. - Has a basic understanding of inbounding and communicates clearly in English in both written and verbal form via mails and hotline calls. A day in the life: - Responsible for addressing vendor/seller requests via mails/calls/Ticketing mechanism in a timely manner within an ambiguous environment using data analysis and other tools. - Facilitates flow of information, reports progress, identifies blockers, and provides resolutions. - Insists on high standards while addressing requests and proposing alternate solutions by checking earliest availability. Qualifications - Experience that includes strong analytical skills, attention to detail, and effective communication abilities. - Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams. - Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint). - Knowledge of working over the internet and successfully navigating websites. - Graduation from a recognized university. - Excellent communication skills (written and verbal) in English language. - Ability to communicate correctly and understand the issues. - Ability to concentrate and follow up on issues without distraction to resolution. - Deep diving skills. - Experience in creating process improvements with automation and analysis, or experience with advanced use of SQL for data mining and business intelligence. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner. Key Job Responsibilities - Provide timely resolution to issues by researching and querying internal tools. - Make real-time decisions to drive seller experience without compromising on time. - Understand requirements, analyze data, and notice trends. A Day in the Life - Conduct assigned investigations in a timely manner within an ambiguous environment. - Utilize data analysis and other tools to facilitate the flow of information. - Report progress, identify blockers, and provide resolutions. - Insist on high standards by summarizing findings and proposing solutions. - Identify gaps and risks in current mechanisms. Qualifications - Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics. - Experience with Excel. - Deep diving skills. - Minimum 1 year of experience in Operation. - Advanced SQL. Company Description Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle-free and smooth inbounding experience to all sellers and vendors across Amazon fulfillment centres. The team is responsible for planning freight delivery across fulfillment centres and performing rescue operations, and contingency management.

Role Description ROW IB team is seeking a highly motivated Investigation Specialist to help manage daily operational activities centrally across INFCs. Our teams' objective is to provide the accurate resolution to all the sellers and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class services with Amazon.in's customer centric focus applied to the Seller experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. An Investigation Representative at ROW IB is responsible for flow of information between different stakeholders and resolves the issues created by sellers accurately in a timely manner. - An Investigation Representative provides timely resolution to the issue in hand by researching, querying internal tools and by taking real-time decisions. - An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive seller experience without compromising on time. - The candidate should have a basic understanding of inbounding and should be able to communicate clearly in English in both written and verbal form. A day in the life: - An Investigation Representative is responsible for conducting assigned investigations in a timely manner within an ambiguous environment using data analysis and other tools. - This requires a high level of ownership throughout the investigation life cycle by facilitating flow of information, reporting progress, and identifying blockers & providing resolutions. - An Investigation Representative will insist on high standards by effectively deep diving to summarize findings and proposing solutions by identifying gaps and risks in current mechanisms. Qualifications - Experience that includes strong analytical skills, attention to detail, and effective communication abilities. - Graduation from a recognized university with 1 year of work experience. - Excellent communication skills (written and verbal) in English language. - Ability to communicate correctly and understand the issues. - Ability to concentrate and follow up on issues without distraction to resolution. - Work successfully in a team environment as well as independently. - Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser, and excellent typing skills. - Demonstrates an ability to successfully navigate websites. - Deep diving skills. - Experience with advanced use of SQL for data mining, or experience in creating process improvements with automation and analysis. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.