• Support our clients in their digital training strategy through the 360Learning platform. • Lead the setup and support for clients across our North American markets during the launch of their new collaborative learning software. • Ensure the renewal of contracts through the coordination of different resources (technical, educational, etc.) • Ensure the business impact of our solution is in line with the clients’ business objectives. • Work closely with the North American Account Management team to ensure client KPIs are met. • Create and develop processes, reporting, and communication to handle a one-to-many approach.

• Design email campaigns in Figma that reflect our brand and drive impact • Partner on website updates, new pages, and design explorations • Interpret briefs, connect the dots, and carry work from concept to handoff • Design with clarity, always putting the customer first • Bonus if you can bring some illustration magic to the table

• Embed with current pilot participants and ensure their success • Convert pilot discussions into structured insights for the product roadmap • Own the external description of Branch Concept across various platforms • Find and onboard the next cohort of pilot users • Partner with leadership on pricing, packaging, and sales motions as we approach general availability

Role Description Join The Williston Northampton School as our Manager of Customer Success. In this role, you will: - Develop and implement strategies to enhance student and family engagement, ensuring a positive experience throughout their journey with the school. - Lead and manage a team of customer success specialists, providing guidance and support to ensure high levels of service delivery. - Collaborate with academic and administrative departments to resolve any student or parent concerns promptly and effectively. - Analyze feedback and data to identify areas for improvement in service offerings and processes, recommending actionable solutions. - Organize and conduct workshops and seminars to educate students and families about the school's programs, resources, and opportunities. Qualifications - Bachelor's degree in Education, Business, or a related field is a plus. - Strong interpersonal and communication skills to effectively interact with students, parents, and faculty. - Proven ability to lead and motivate a team to achieve goals and maintain high customer satisfaction. - Excellent problem-solving skills and a proactive approach to identifying and addressing client needs. Benefits - Competitive salary and comprehensive benefits - Medical, dental, and vision insurance - Retirement savings plans - Paid vacation, holidays, and sick leave - Professional development opportunities - Supportive and inclusive campus community - Opportunities for career growth and advancement Company Description The Williston Northampton School is an independent college preparatory boarding and day school located in Easthampton, Massachusetts. With a focus on academic and social success, the school offers a comprehensive program, diverse extracurricular activities, and a commitment to inspiring students to live with purpose, passion, and integrity.