• Embed with current pilot participants and ensure their success • Convert pilot discussions into structured insights for the product roadmap • Own the external description of Branch Concept across various platforms • Find and onboard the next cohort of pilot users • Partner with leadership on pricing, packaging, and sales motions as we approach general availability

Role Description Join The Williston Northampton School as our Manager of Customer Success. In this role, you will: - Develop and implement strategies to enhance student and family engagement, ensuring a positive experience throughout their journey with the school. - Lead and manage a team of customer success specialists, providing guidance and support to ensure high levels of service delivery. - Collaborate with academic and administrative departments to resolve any student or parent concerns promptly and effectively. - Analyze feedback and data to identify areas for improvement in service offerings and processes, recommending actionable solutions. - Organize and conduct workshops and seminars to educate students and families about the school's programs, resources, and opportunities. Qualifications - Bachelor's degree in Education, Business, or a related field is a plus. - Strong interpersonal and communication skills to effectively interact with students, parents, and faculty. - Proven ability to lead and motivate a team to achieve goals and maintain high customer satisfaction. - Excellent problem-solving skills and a proactive approach to identifying and addressing client needs. Benefits - Competitive salary and comprehensive benefits - Medical, dental, and vision insurance - Retirement savings plans - Paid vacation, holidays, and sick leave - Professional development opportunities - Supportive and inclusive campus community - Opportunities for career growth and advancement Company Description The Williston Northampton School is an independent college preparatory boarding and day school located in Easthampton, Massachusetts. With a focus on academic and social success, the school offers a comprehensive program, diverse extracurricular activities, and a commitment to inspiring students to live with purpose, passion, and integrity.

• Serve as a trusted partner for district leadership, fostering strong and collaborative relationships with superintendents, board members, district leaders, and other senior stakeholders. • Develop and maintain a strong understanding of assigned district contracts, service expectations, commitments, deliverables, and partnership requirements. • Proactively identify and address partner needs to support satisfaction, retention, contract alignment, and organizational goals. • Support partner retention, renewal readiness, and appropriate upsell, cross-sell, and expansion opportunities within existing partnerships. • Develop and execute partner success plans for each assigned district, focusing on partner satisfaction, retention, renewal readiness, partnership health, and appropriate growth opportunities. • Use evidence-based insights, including enrollment trends, funding metrics, Graduation Candidate outcomes, engagement trends, and satisfaction indicators, to customize support and recommendations for districts. • Monitor and report on partner performance metrics, including enrollment growth, Graduation Candidate outcomes, engagement trends, and satisfaction indicators. • Leverage data analysis tools, including Excel and Sheets, to manage and interpret performance data and inform partner success strategy. • Present regular updates to district stakeholders, highlighting successes, challenges, partnership health, and actionable insights. • Partner with Regional Vice Presidents, executive leadership, and internal stakeholders to monitor partnership health, review contract-related requirements, identify potential risks or gaps, and support follow-through on action items. • Support audit and compliance-related reviews connected to district contracts, partner expectations, required deliverables, documentation needs, and operational follow-up. • Assist with identifying, organizing, and tracking audit and compliance-related items that may require action from Operations, RVPs, executive leadership, or other internal teams. • Escalate potential contract, compliance, audit, or partner concerns to the appropriate internal leaders and support timely follow-through. • Collaborate with cross-functional teams, including marketing, operations, sales, finance, and product, to support seamless service delivery, partner experience, and internal alignment. • Represent Acceleration Academies at district meetings, community events, and conferences to strengthen visibility and partnership engagement. • Facilitate proactive issue resolution to maintain alignment with partner expectations and organizational goals. • Support change management initiatives that help Acceleration Academies adapt to evolving partner needs and organizational priorities.

• Have a deep understanding of Addepar's Key & Strategic Client segment including industry challenges, and goals, coupled with a strong understanding of how they are using Addepar to increase client adoption, growth, and ensure account retention • Provide strategic oversight during the entire client journey, including implementation, optimization, growth, renewal so your team can deliver a seamless handover of knowledge and responsibilities where appropriate • Partner with your Account Executive to deliver quarterly business reviews to align on business priorities, optimization opportunities, Addepar’s product roadmap, and to review product usage and adoption patterns and/or insights • Be the voice of the client to Product Management, Product Marketing, Support, Renewals, Services, Finance, etc. building strong working relationship with each to ensure client success and consistency of contact • Build and maintain a high level of client happiness and reference-ability by successfully diagnosing business operations of clients and prescribing appropriate solutions and Services • Key to the position is a strong work ethic, creativity of approaches in covering clients, sense of urgency in everything you do, and strong leadership capabilities which include building, cultivating and supporting a high-performance team, supporting team objectives and driving client success. This person must have a successful track record of: collaborating with multiple cross-functional team members, including sales, marketing, R&D, Finance and Legal; interacting regularly with senior level leaders and C-level management to ensure GTM objectives are met. They must maintain a deep understanding of Addepar technology and be able to articulate Addepar’s propositions to the partner community