• Contact potential & existing customers through various channels to create a pipeline of leads. • Engage and build rapport with potential customers and determine the suitability of company products/services to their needs. • Schedule sales demos and meetings. • Set up & manage a CRM or contact list. • Collaborate with internal teams to align lead generation efforts with overall sales strategy. • Set sales goals to increase revenue & report sales team performance results. • Create, distribute, and collect customer surveys, compiling the results in a datasheet or report. • Conduct general administration tasks. • Handle customer inquiries and complaints as the first point of contact. • Reaching out to students/graduates who are in default on loans • Making phone calls to ensure they return to making payments • Working with default processing side to manage accounts • Ad hoc tasks

• Outbound Student Outreach Contact students and graduates who are currently in loan default to discuss account status and next steps. • Payment Recovery Calls Make phone calls to encourage and guide borrowers toward resuming payments or entering approved repayment arrangements. • Account Coordination Work closely with the default processing team to manage, update, and track student loan accounts.

• Identify and qualify new sales opportunities through inbound lead follow-up and proactive outbound prospecting. • Research prospective clients, identify key players, and generate interest. • Collaborate closely with the Sales team to develop and implement lead strategies and plans. • Schedule and conduct online product demonstrations and webinars. • Work with channel and distribution partners to leverage leads and build pipeline and awareness.

• Research accounts and contacts—primarily in the higher education and student property markets—to understand roles, challenges, and goals • Craft and send personalized prospecting emails to engage ideal customers • Make outbound phone calls and build rapport with prospective customers • Utilize Salesforce, HubSpot, cold calling, social media, LinkedIn Sales Navigator, email, and referrals to connect with potential leads • Set up meetings or calls between qualified prospects and Account Executives • Understand StarRez products, solutions, value propositions, and customer pain points • Overcome objections and stay informed on competitive offerings and market trends • Collaborate with Sales, Marketing, and Enablement teams to align on outreach strategies and messaging • Meet or exceed monthly goals for pipeline generation, bookings sourced, and outreach activity • Report regularly to Sales leadership on progress through weekly and monthly updates, team meetings, and huddles • Identify opportunities to improve tools, suggest new technologies, and refine workflows to increase results • Continuously update your outreach approach, experimenting with new tactics to drive performance.