• Leads, mentors, and develops revenue operations, growth operations, and customer operations teams, fostering a high-performing, accountable, and collaborative culture • Drives alignment of commercial operations processes, systems, data and reporting to help the commercial organization operate with less friction and create scalability • Oversees operational functions that support customer onboarding, adoption, retention, and expansion to ensure consistency and high customer satisfaction • Deploys commercial operations advancements through effective training, communication, tracking, and reinforcement across the Commercial and cross-functional stakeholders • Develops and optimizes key commercial reporting and dashboards that provide actionable insights into pipeline health, revenue performance, customer outcomes, and operational efficiency • Builds strong, collaborative relationships across matrixed teams to ensure alignment and effective execution of commercial operations initiatives • Applies data, stakeholder insights, and financial acumen to continuously improve commercial operations and overall commercial effectiveness • Supports strategic planning and execution of commercial initiatives in alignment with company objectives • Drives disciplined planning, clear communication, and consistent execution across all commercial operations activities and holds team members accountable • Delivers executive-ready content and participates in executive-level forums

• You are the face and voice of Oyster to our customers and team members when they need support and guidance about the offboarding process and usage of the Oyster platform. You are facilitating the important, and sensitive phase of their journey where companies, local employers, and team members part ways; • Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team to create a great experience for our customers, and to keep the streamlined process. • Respond to and resolve requests raised accurately and in line with agreed service levels, using a range of tools, including the Oyster ticketing platform (Zendesk) and internal resources, e.g., Help Centre articles, macros, internal FAQs; • Maintain and help to develop our self-service tools and knowledge bases externally and internally so that we can help the customer help themselves as much as possible.

• Establish and enforce the operating rhythm / cadence. • Cross-functional partnership with Sales Leadership & others. • Own the entire Territory Design lifecycle. • Define Rules of Engagement (ROE). • Lead Annual/Quarterly Planning.

• Lead a team of spacecraft and subsystem engineers during launch and early orbit activities to commission the space vehicle(s) for service • Perform duties of lead technical authority during mission operations for both the space and ground segments • Support every aspect of the mission lifecycle, from proposal/mission modeling, design, integration and test, space vehicle shipment, launch and on-orbit operations, to decommissioning • Define ground and mission operations requirements, and flow mission requirements back to the space vehicle team • Define mission concept of operation and design reference missions • Improve future vehicle designs by cataloguing lessons learned from on-orbit exercises • Support the ground segment design, including command and control, mission planning, mission data processing, and the associated infrastructure to support all activities • Implement and test space vehicle fault and autonomy, including fault detection and response, autonomous space vehicle behavior, and on-board command and control • Develop and implement methods of operational automation, to reduce day-to-day operator responsibilities • Create and execute space vehicle simulator tests to validate mission/fault/autonomy design • Create and execute in-factory flight vehicle tests to validate mission design compatibility with flight hardware • Conduct critical ground segment testing, including radio-frequency compatibility testing, remote ground facility interface testing, and acceptance testing of critical ground assets/locations • Forms and leads anomaly response team when off-nominal vehicle conditions arise • Contribute to customer briefings/debriefings for orbital events • Design and validate the mission “sequence of events” for bus commissioning, payload checkout/calibration, and mission operations • Contribute to Mission Rehearsal events to train the mission team and to validate the mission design