• Responsible for solving tickets per week across various Remote verticals • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy. • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales. • You’ll be the voice and the ear for our users

Role Description Mercier Consultancy is excited to offer Norwegian Speaking Customer Support Jobs in Sofia, providing a unique opportunity to work and live in this vibrant city. We are looking for motivated and customer-focused individuals fluent in Norwegian to join our team. As a Customer Support Representative, you will be responsible for providing excellent service to Norwegian-speaking clients, ensuring their inquiries are addressed promptly and effectively. - Provide high-quality customer support to Norwegian-speaking customers via phone, email, and chat. - Assist clients with questions about products, services, and account issues. - Resolve customer complaints and troubleshoot problems efficiently. - Document and track customer interactions accurately. - Collaborate with team members to improve customer satisfaction and service quality. - Stay updated on product knowledge and company policies. Qualifications - Fluency in Norwegian (written and spoken); English language skills are an advantage. - Experience in customer service or support roles is preferred. - Strong communication and problem-solving skills. - Ability to multitask and work effectively in a fast-paced environment. - Familiarity with customer support software is a plus. - Positive attitude, willingness to learn, and team spirit. - Attention to detail and excellent organizational skills. Benefits - Competitive Monthly Salary - Relocation Package - Fully Paid Training - Health Insurance - And Much More...

Title: Peer Leader Specialist Location: San Antonio TX United States Full-time Job Description: Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: - A flexible hybrid work schedule (three days in the office, two days' work from home) - Full medical, dental, and vision coverage for both teammates AND family members - Competitive pay and performance incentives - A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you. The Wounded Warrior Project (WWP) Alumni Peer Leader Specialist cultivates the relationships of Alumni team members and the volunteer wounded warriors who serve as WWP volunteers to connect, serve, and empower wounded service members and their families around the country. The Alumni Peer Leader Specialist supports the Alumni program by assisting with identification of and coordination of the vetting process for potential Alumni peer leaders, and by providing oversight of volunteer-led engagement activities and of the administrative functions of the volunteers. DUTIES & RESPONSIBILITIES - Establish and maintain a standard method of communicating with all assigned peer leaders in order to strengthen teamwork and culture - Propose and execute regionally based training to be conducted, on an annual basis, as a refresher to initial volunteer training. - Oversee administration, logistics, support, and execution for the Alumni peer leader activities and personnel, including volunteer development and coaching, formal recognition, and annual performance reviews. - Identify and coordinate vetting of potential Alumni peer leaders in conjunction with the manager. - Develop and facilitate virtual programming content via Zoom, Facebook Live, and other technology-based platforms. - Support planning of peer leader events, specifically Peer Support Groups and Warrior-led activities. - Establish effective working relationships and work collaboratively with WWP teammates across the country to develop and implement impactful events and activities to connect, serve, and empower wounded warriors. - Assist the Peer Leader Trainers with planning and execution of Peer Leader Training Summits. - Attend Alumni events, recreational events, and fundraising events, and support programs as appropriate. - Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., SalesForce. - Regularly communicate and network with wounded warriors, serving as a resource and mentor. - Communicate the benefits of WWP programs and services to members of the community and encourage them to become involved with and support the WWP vision. - Ensure proper expense controls and accurate records. - Perform Alumni teammate duties as necessary to support the Alumni program. - Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. - Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES - Demonstrated volunteer management skills. Demonstrated ability identify and coordinate appropriate volunteer leaders and oversee engagement activities. - Demonstrated experience in a training environment creating or augmenting curriculum. - Demonstrated experience with the logistics and responsibilities associated with event planning. - High energy level. Self-starter; willing to take initiative. - Demonstrated understanding of the level of communication, relationship building, and conflict resolution required to manage peer leaders. - Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. - Demonstrated success leading, coaching, and mentoring individuals. Proven management skills that foster an open dialog. Team-oriented and a desire to engage with others on day-to-day activities. - Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships. - Demonstrated ability to build rapport with veterans and their families. - Strong written and verbal communication skills. - Strong presentation skills. Confident communicator with demonstrated ability to present information effectively to large audiences, small groups, and individuals. - Demonstrated ability to establish credibility, be decisive, influence others, and influence change. - Strong organizational and time management skills. Effectively complete assignments and meet deadlines. - Demonstrated understanding of budget management and fiduciary oversight principles. - Ability to travel in support of WWP programs and services outreach. - Unequivocal commitment to the highest standards of personal and business ethics and conduct. - Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements - Four years of experience coordinating events or activities with volunteers. Three years of experience successfully performing in a WWP programmatic position may be substituted for the volunteer coordination experience. - Three years of experience developing and building relationships and partnerships, e.g. with military organizations, veteran's associations, community partnerships, or corporate relationships. Preferences - Four years of experience planning events or community activities, especially in a non-profit organization. - Four years of experience with volunteer management. - Three years of experience working with WWP, and having a familiarity of WWP programs and services. EDUCATION Requirements - Bachelor's degree. Equivalent combination of education, applicable military experience, training, and certification may be considered in lieu of degree. CERTIFICATIONS & LICENSURE Requirements - Valid state-issued driver's license. - Ability to obtain ASIST Certification within 1 year of hire. Preferences - ASIST Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS - General office environment; temperature controlled - Participation in outdoor activities and events under varying weather conditions. - Up to 25% travel. - May require lifting/carrying items up to 25 pounds. - ca-cb #LI-HYBRID Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

• Work on innovative customer service projects for exciting clients. • You work from your location – all you need is a dedicated workspace and a stable internet connection. • As a freelancer you have flexible scheduling and decide how to structure your workday. • Handle customer inquiries by phone and in writing – always with a focus on excellent customer service. • You answer customer questions, resolve issues, and ensure a positive customer experience. • You are the first point of contact for customers and work closely with our internal teams.