Title: Peer Leader Specialist Location: San Antonio TX United States Full-time Job Description: Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you. When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as: - A flexible hybrid work schedule (three days in the office, two days' work from home) - Full medical, dental, and vision coverage for both teammates AND family members - Competitive pay and performance incentives - A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you're ready to get started, we're ready for you. The Wounded Warrior Project (WWP) Alumni Peer Leader Specialist cultivates the relationships of Alumni team members and the volunteer wounded warriors who serve as WWP volunteers to connect, serve, and empower wounded service members and their families around the country. The Alumni Peer Leader Specialist supports the Alumni program by assisting with identification of and coordination of the vetting process for potential Alumni peer leaders, and by providing oversight of volunteer-led engagement activities and of the administrative functions of the volunteers. DUTIES & RESPONSIBILITIES - Establish and maintain a standard method of communicating with all assigned peer leaders in order to strengthen teamwork and culture - Propose and execute regionally based training to be conducted, on an annual basis, as a refresher to initial volunteer training. - Oversee administration, logistics, support, and execution for the Alumni peer leader activities and personnel, including volunteer development and coaching, formal recognition, and annual performance reviews. - Identify and coordinate vetting of potential Alumni peer leaders in conjunction with the manager. - Develop and facilitate virtual programming content via Zoom, Facebook Live, and other technology-based platforms. - Support planning of peer leader events, specifically Peer Support Groups and Warrior-led activities. - Establish effective working relationships and work collaboratively with WWP teammates across the country to develop and implement impactful events and activities to connect, serve, and empower wounded warriors. - Assist the Peer Leader Trainers with planning and execution of Peer Leader Training Summits. - Attend Alumni events, recreational events, and fundraising events, and support programs as appropriate. - Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., SalesForce. - Regularly communicate and network with wounded warriors, serving as a resource and mentor. - Communicate the benefits of WWP programs and services to members of the community and encourage them to become involved with and support the WWP vision. - Ensure proper expense controls and accurate records. - Perform Alumni teammate duties as necessary to support the Alumni program. - Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. - Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES - Demonstrated volunteer management skills. Demonstrated ability identify and coordinate appropriate volunteer leaders and oversee engagement activities. - Demonstrated experience in a training environment creating or augmenting curriculum. - Demonstrated experience with the logistics and responsibilities associated with event planning. - High energy level. Self-starter; willing to take initiative. - Demonstrated understanding of the level of communication, relationship building, and conflict resolution required to manage peer leaders. - Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. - Demonstrated success leading, coaching, and mentoring individuals. Proven management skills that foster an open dialog. Team-oriented and a desire to engage with others on day-to-day activities. - Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships. - Demonstrated ability to build rapport with veterans and their families. - Strong written and verbal communication skills. - Strong presentation skills. Confident communicator with demonstrated ability to present information effectively to large audiences, small groups, and individuals. - Demonstrated ability to establish credibility, be decisive, influence others, and influence change. - Strong organizational and time management skills. Effectively complete assignments and meet deadlines. - Demonstrated understanding of budget management and fiduciary oversight principles. - Ability to travel in support of WWP programs and services outreach. - Unequivocal commitment to the highest standards of personal and business ethics and conduct. - Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements - Four years of experience coordinating events or activities with volunteers. Three years of experience successfully performing in a WWP programmatic position may be substituted for the volunteer coordination experience. - Three years of experience developing and building relationships and partnerships, e.g. with military organizations, veteran's associations, community partnerships, or corporate relationships. Preferences - Four years of experience planning events or community activities, especially in a non-profit organization. - Four years of experience with volunteer management. - Three years of experience working with WWP, and having a familiarity of WWP programs and services. EDUCATION Requirements - Bachelor's degree. Equivalent combination of education, applicable military experience, training, and certification may be considered in lieu of degree. CERTIFICATIONS & LICENSURE Requirements - Valid state-issued driver's license. - Ability to obtain ASIST Certification within 1 year of hire. Preferences - ASIST Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS - General office environment; temperature controlled - Participation in outdoor activities and events under varying weather conditions. - Up to 25% travel. - May require lifting/carrying items up to 25 pounds. - ca-cb #LI-HYBRID Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

• Work on innovative customer service projects for exciting clients. • You work from your location – all you need is a dedicated workspace and a stable internet connection. • As a freelancer you have flexible scheduling and decide how to structure your workday. • Handle customer inquiries by phone and in writing – always with a focus on excellent customer service. • You answer customer questions, resolve issues, and ensure a positive customer experience. • You are the first point of contact for customers and work closely with our internal teams.

Role Description This is a remote role open to residents of Arizona only. The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart. Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management. Responsibilities - Patient Registration and Scheduling - Demonstrates ability to navigate web-based products or system applications required for registration or scheduling. - Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned services. - Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting medical services. - Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment. - Provides explanation of legal forms and secures signature of patient/authorized party as required for services. - Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations. - Eligibility/Authorization Management - Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services. - Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements. - Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented. - Demonstrates basic knowledge of CPT, ICD10 diagnosis coding documentation as required for medical services. - Financial Counseling - Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers. - Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s). - Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps. - Revenue Cycle Support - Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments. - Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance. - Compliance/Safety - Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner. - Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility. - If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates. - Completes all company mandatory modules and required job specific training in the specified time frame. Qualifications - High School Diploma or GED - Required - Medical Terminology Coursework - Preferred - Basic level of computer skills including keyboarding of 25 - 35 words per minute - Preferred - 1 year of call center or customer service experience, or 1 year of experience in a medical facility - Preferred - Proficiency in Microsoft Applications (Excel, Word, PowerPoint) - Preferred

Role Description This position is Remote in Eastern, Central, OR Mountain Time Zone. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position is full-time, Monday-Friday. Employees are expected for work one of our standard 8-hour shifts below with the flexibility to work occasional overtime and weekends: - 10:00 AM – 6:30 PM CST / 11:00 AM – 7:30 PM EST / 9:00 AM – 5:30 PM MST / 8:00 AM – 4:30 PM PST - 11:30 AM - 8:00 PM CST / 12:30 PM - 9:00 PM EST / 10:30 AM - 7:00 PM MST / 9:30 AM - 6:00 PM PST We offer a comprehensive 9-week paid training program. The hours during training will be 9:00am - 5:30pm CST from Monday - Friday. Please note that 100% attendance is required throughout the training period to ensure your success in the role. Training will be conducted virtually from your home and will be required to turn your camera on. Primary Responsibilities: - Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. - Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider. - Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. - Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - 1+ years of customer service OR call center experience. - Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer systems. Requirements - This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods. - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours between 10:00am- 8:00pm CST including the flexibility to work occasional overtime and weekends. Preferred Qualifications - Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations and Medicaid). - Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design). - Sales OR account management experience. - Experience with successfully working in a remote, home-based environment, maintaining productivity, communication, and collaboration using digital tools. Telecommuting Requirements - Reside within the Eastern, Central, OR Mountain Time Zone. - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. (UHG requires a wired internet connection: cable, DSL or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download/5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.