Referral Jobs (askreferral.io)

• Responsible for solving tickets per week across various Remote verticals • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy. • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales. • You’ll be the voice and the ear for our users

• Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface • Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early • Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations • Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally • Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail • Operational excellence - Vitally hygiene as system of record - clean handovers • AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework • Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled • Team impact - visible contribution via customer-facing projects and informal mentoring

• Defining outbound strategy for the Sales Development organization. • Provide strong leadership and strategic direction to the Sales Development team. • Coach and mentor SDRs and more junior Leaders, driving them and their teams to achieve outbound pipeline generation goals and aiding in their career progression. • Develop and implement effective programs to enhance SDR effectiveness and optimize results. • Collaborate closely with regional Sales Leaders and the Sales Development Leadership team to continually improve the quality and quantity of sales pipeline. • Work closely with the Growth, Revenue Operations, and Enablement, providing input on lead acquisition strategies, streamlining internal processes, and producing effective training materials. • Regularly report on key individual and team metrics to identify areas for improvement and refine our qualification and prospect engagement strategies for long-term, sustained success. • Proactively manage the performance of direct reports and advise on performance management of sub-teams, becoming actively involved as required. • Hire, onboard, and develop new SDR and Leadership talent. • Facilitate and foster a culture of high performance and continuous learning within the team.

• Contribute to and lead delivery of CX automation and AI initiatives, from scoping and design through to production and ongoing iteration. • Build and maintain AI agents and automated workflows that improve specialist effectiveness, reduce manual handling, and increase consistency across CX operations. • Deploy AI capabilities responsibly: design for failure, ensure appropriate human oversight is built in, and maintain the logs and auditability expected in a customer-facing support environment. • Stay across developments in AI and automation tooling, surface well-reasoned recommendations for your manager and the CX leadership team to evaluate. • Own the technical delivery of CX tooling: the integrations, applications, and automated workflows that connect the platforms CX teams depend on every day. • Build and maintain integrations across the CX technology stack, including Zendesk and its application framework, Remote's internal platform, REST APIs, webhooks, and emerging integration standards such as MCP, ensuring data flows correctly, triggers fire reliably, and tooling holds up under operational load. • Manage complex, multi-phase delivery: own dependencies, communicate proactively, and bring initiatives across the line without needing to be chased. • Use operational data and CX performance metrics to inform priorities and validate what is working. Build visibility into the impact of automation for CX leadership. • Work closely with CX operations and front-line teams to understand workflow pain points, validate solutions before they ship, and support adoption after they do. • Partner with engineering, product, and data teams across Remote to align on architecture and escalate when a problem needs more than automation to solve. • Communicate clearly and regularly with stakeholders at all levels: operational teams, CX leadership, and cross-functional partners.

• Negotiate with vendors to secure the best pricing while aligning with Remote’s terms • Manage the entire procurement process in Coupa in partnership with key business owners and stakeholders • Track and monitor software license renewals to ensure timely renewal of services • Partnership with Remote’s Data Privacy, IT, Finance, Legal, and Security teams to ensure compliance with all applicable laws, regulations, and internal company policies • Prepare and maintain accurate records of all procurement activities • Maintain constant communication with vendors to address and resolve day-to-day issues (i.e. addressing/escalating vendors non-performance)

• Define and evolve Remote’s brand voice • Shape a distinctive, consistent voice that reflects Remote’s clarity, confidence, and global perspective. Establish tone and editorial standards that scale across campaigns and our website. • Own creative campaign storytelling end-to-end • Lead messaging and writing for creative campaigns — from big ideas and narratives to execution across channels. Develop work that is memorable, differentiated, and deeply aligned with our audience. • Elevate the Remote website • Write and optimize high-impact website content that clearly communicates our value, simplifies complex topics, and drives conversion. Continuously refine messaging based on performance and audience insight. • Create scalable content systems • Develop repeatable formats, messaging frameworks, and modular content that can be reused and adapted across campaigns and web experiences. • Turn attention into action • Craft content that doesn’t just inform — it moves people. Help transform visitors into customers, and customers into advocates through compelling, conversion-oriented storytelling. • Experiment and push the brand forward • Explore new formats, channels, and creative approaches. Bring fresh, modern storytelling techniques into Remote’s brand ecosystem. • Scale with AI (thoughtfully) • Leverage AI to increase speed, consistency, and creative ambition — while maintaining a strong editorial point of view and human quality bar. • Collaborate across Remote • Partner with marketing, product, design, and leadership to bring sharp, differentiated perspectives to life. Translate complex global employment topics into clear, engaging narratives. • Raise the bar for brand writing • Set a high standard for craft, clarity, and creativity. Continuously improve how we tell Remote’s story across every touchpoint.

• Lead end-to-end Italy payroll implementations: discovery → requirements → configuration → data migration → testing → go-live. • Conduct structured due diligence on customer payroll setups and constraints. • Act as a true subject matter expert for the specified country / region. • Manage data migration and validation, including mapping, consistency checks, and loading historical/progressive values when required. • Plan and execute testing cycles (including parallel runs when needed) and ensure reconciliation to agreed acceptance criteria. • Act as the customer’s trusted point of contact during implementation—communicating complex topics clearly and pragmatically. • Partner with internal teams to improve templates, tooling, documentation, and automation—reducing repetitive work and increasing quality. • Participate in Sales hand-over, Lead client hand-over and client kick-off calls. • Lead the planning, execution, and monitoring of global payroll implementation projects, ensuring timely delivery. • Lead the process from inception through to Parallel runs and the first month of ‘Live’ payroll before handing over to Payroll Operations. • Ensure that there is a record of all decisions that were taken throughout the implementation process and ensure Payroll Operations have full visibility.

• Strategize, draft, and negotiate complex partnership agreements • Partner closely with Partnerships, Sales, Finance and other cross-functional teams • Develop and improve templates, playbooks, processes and other knowledge resources • Serve as an additional legal point of contact for EMEA sales • Provide legal training and guidance to Partnership and other GTM stakeholders • Bring a solutions-focused mindset to every negotiation

• You'll be embedded directly inside the business, working closely with senior leaders to drive performance, build high-performing teams, and own talent strategy execution within your client groups. • Act as a trusted strategic partner to senior leaders across your client groups - from org design and headcount decisions to talent strategy and leadership effectiveness • Own and resolve complex employee relations cases with confidence, care, and commercial awareness. Guide and coach Associate/People Business Partners as needed. • Lead talent strategy execution within your client groups - performance calibration, succession planning, high-potential and manager development, and internal mobility • Serve as an escalation point on complex People Partner and employee relations issues. Act as a bridge for Legal. • Use people data and talent insights to identify trends, inform strategy, and drive proactive interventions • Embrace and leverage AI tools - we're building the next generation of talent infrastructure at Remote, and we expect our PBPs to be curious, experimental, and comfortable working alongside AI-driven tools • Partner with People Programs - contribute to the design of frameworks, toolkits, and programmes and drive their application within your client groups • Drive People team initiatives - take ownership of high-value cross-functional projects that shape the Remote people experience; 70-80% of your time is dedicated to your client groups, with 20-30% assigned to priority projects • Coach and mentor fellow People team members

• Develop, execute, and manage paid social strategies (Meta, LinkedIn, X/Twitter) focused on high-value B2B target accounts. • Own audience architecture, including building Ideal Customer Profile (ICP) audiences using Clay, exclusion lists, and leveraging intent data and predictive audiences for personalized ad experiences. • Manage end-to-end campaign execution, covering awareness, retargeting, and demand generation objectives across various geos (AMER, EMEA, APAC). • Conduct daily pacing, performance audits, and continuous ad copy and creative formats testing to optimize efficiency (cpMQL/cpOPP) and scaling. • Partner with creative teams to develop a creative testing roadmap and ensure assets align with platform best practices, managing creative refresh cadences (e.g., every 3-4 weeks). • Ensure robust conversion tracking (e.g., CAPI/X Pixel integration) and UTM architecture for accurate measurement and ROI attribution across CRM and marketing automation platforms.