• Build end-to-end analytics of CS processes across customer requests. • Own core process metrics: repeated contacts, cost, full handling time, escalation rate, backlog, aging, SLA, and time in each stage. • Build dashboards, datasets, and reports that help CS leadership, team leads, Product, and Operations identify where the process breaks. • Translate business problems into analytical and technical requirements for better logging, CRM structure, and process design. • Step in beyond your scope when needed — we value ownership over rigid roles.

Role Description This is an exciting opportunity for a motivated individual to join OCS's compliance function as a Data Protection Analyst. Working closely with the Data Protection Officer (DPO) and the wider Data Protection & Compliance team, you will play an active role in supporting OCS's data protection obligations under UK GDPR and the Data Protection Act 2018. - Assist with the processing of data subject access requests (DSARs), erasure requests, and other rights requests - Maintain accurate records and logs of all requests received and actions taken - Support the review and maintenance of OCS's Records of Processing Activities - Engage with internal stakeholders to capture and update data processing information - Ensure the ROPA remains accurate, complete, and up to date - Assist in the completion of Data Protection Impact Assessments for new projects, systems, and processes - Identify and escalate privacy risks in collaboration with the DPO - Support the review and update of data protection policies, notices, and procedures - Assist with the recording, investigation, and reporting of data breaches and near-misses - Assist in the review and maintenance of Vendor Questionnaires for third-party suppliers - Conduct due diligence checks on suppliers' data protection practices - Compliance - Client site audits & OCS office audits for ISO27001 compliance Qualifications - Good computer literacy skills - Experience with Microsoft tools such as Teams, PowerPoint, Word, etc. - An understanding of UK GDPR and data protection awareness - High level of integrity and accountability - Good organisational skills - Ability to work autonomously - Genuinely curious about data protection, privacy law, and information governance - Ability to handle sensitive and confidential information with professionalism and discretion - A proactive, 'can-do' attitude and willingness to learn - Able to travel nationally How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

• Produce recurring reporting for senior leadership, including maintaining and updating Monthly Business Review (MBR) slides with company-level KPIs and narrative context. • Build, own, and continuously improve self-serve dashboards for organizations/teams. • Respond to reporting requests from Philanthropy, translating questions into clear requirements, pulling the right data, and delivering outputs on schedule. • Align on metric definitions, reconcile discrepancies, and partner with data/engineering where instrumentation or pipeline issues impact reporting. • Create lightweight analyses to add context to reporting and communicate findings in plain language. • Improve reporting workflows by templating, documenting processes, and automating repeatable tasks.

• Partner with Program Directors to understand and define data analysis requirements • Review project scopes of work and translate them into actionable task assignments • Develop data analytics strategies to support proposal (RFP) responses • Assess research and data needs to enhance transportation data analysis services • Oversee data aggregation, validation, and review processes • Interpret, translate, and present technical findings to stakeholders • Lead, mentor, and inspire a team of data professionals to deliver high-quality solutions • Define and execute vision, strategy, and architecture for data systems and analytics