Data Analyst – Customer Service

Location

Kazakhstan

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishPandasPythonSQL

Job Description

Data Analyst – Customer Service

SALMON ROBOTICS LIMITED

• Build end-to-end analytics of CS processes across customer requests. • Own core process metrics: repeated contacts, cost, full handling time, escalation rate, backlog, aging, SLA, and time in each stage. • Build dashboards, datasets, and reports that help CS leadership, team leads, Product, and Operations identify where the process breaks. • Translate business problems into analytical and technical requirements for better logging, CRM structure, and process design. • Step in beyond your scope when needed — we value ownership over rigid roles.

Job Requirements

  • 2–3+ years of hands-on experience in data analytics.
  • Organized, reliable, and able to manage multiple priorities independently.
  • Strong SQL skills and analytical thinking.
  • Ability to document metric logic, assumptions, data sources, and limitations.
  • Strong English communication skills for working with both business and technical stakeholders.
  • Degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, Economics, or a related field.
  • Experience with operational, Customer Service (CS), CRM, or process analytics data.
  • Experience using Python or pandas for ad hoc analysis, validation, and data preparation.
  • Experience with statistical analysis is a plus, but not the main focus of the role.

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