Data Analyst – Customer Service
Location
Kazakhstan
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Data Analyst – Customer Service
SALMON ROBOTICS LIMITED
• Build end-to-end analytics of CS processes across customer requests. • Own core process metrics: repeated contacts, cost, full handling time, escalation rate, backlog, aging, SLA, and time in each stage. • Build dashboards, datasets, and reports that help CS leadership, team leads, Product, and Operations identify where the process breaks. • Translate business problems into analytical and technical requirements for better logging, CRM structure, and process design. • Step in beyond your scope when needed — we value ownership over rigid roles.
Job Requirements
- 2–3+ years of hands-on experience in data analytics.
- Organized, reliable, and able to manage multiple priorities independently.
- Strong SQL skills and analytical thinking.
- Ability to document metric logic, assumptions, data sources, and limitations.
- Strong English communication skills for working with both business and technical stakeholders.
- Degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, Economics, or a related field.
- Experience with operational, Customer Service (CS), CRM, or process analytics data.
- Experience using Python or pandas for ad hoc analysis, validation, and data preparation.
- Experience with statistical analysis is a plus, but not the main focus of the role.
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