Outside Sales Representative Req Id: 2586 Workplace Type: Remote Job Shift: 1st Job Location: Columbus, Pittsburgh Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry. Join Ryerson as an Outside Sales Representative, where you will play a crucial role in our sales operations. In this position, you will collaborate closely with Inside Sales and Regional Sales teams to develop precise and strategic quotes and contract proposals. Your efforts will be instrumental in addressing customer needs while ensuring profitable sales outcomes for Ryerson. This position is supporting a territory from Columbus, OH to Metro Pittsburgh. We are looking for a candidate that resides somewhere in or between those two geographies. Roles and Responsibilities - Quickly builds strong relationships with contacts at all levels across various functions within customer organizations, especially with purchasing decision-makers. Develops customer trust and confidence in Ryerson and its representatives - Keeps customers informed about industry and economic trends and Ryerson's ability to assist customers in adapting to change - Understands and keeps up-to-date on the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels and working capital decisions - Increases revenue from assigned customers by increasing product lines or items sold and converting general line sales to fabrication sales - Involves service center management, regional management, Global Accounts, or other corporate management, and Ryerson supplier representatives in establishing and maintaining relationships at all levels of customer organization - All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice Requirements - High School diploma required, Bachelor's Degree preferred - 3 plus years of experience - metals or similar manufacturing/industrial sales preferred - Prior experience working directly with inside sales team members is a plus - Strong MS Office skills (Word, Excel, Outlook) - Possess creative and complex thinking skills to best resolve customer's wants and needs - Must be able to travel and work in a high-stress, fast-paced environment

• Driving utilization at customer sites. • Provide high quality of clinical and technical support to help sites achieve procedural success and increased therapy adoption. • Educate customers to ensure that products and therapy are understood and used effectively. • Understand the clinical data and be able to translate that to physician/patient benefit, ensuring the Reducer is used appropriately. • Probe to understand and confirm customers’ need, handle objections and gain commitment. • Respond to customer requests and resolve complaints in a prompt and effective manner and follow internal complaint policies. • Can work collaboratively with internal and external partners to facilitate access to new technologies. • Develop and maintain accurate account and territory records. • Build and execute ambitious territory business plans. • Provide regular reports on progress to the National Sales Manager through weekly calls and the Quarterly Business Review process. • Assist the National Sales Manager in the development of quarterly forecasts and business goals for own territory.

• Retain and grow existing accounts and solicit new business by executing our sales strategy • Build a strong and trusting relationship with our customers in territory during regular site visits and sales calls • Develop and maintain sales activity at key regional fleets and dealers • Motivate our customers by offering high performance products, technology solutions as well as your product expertise • Own the launch process of our new products and services for successful integration into our product line • Monitor progress and adjust strategy by conducting market analysis and article forecasting • Resolve operational and administrative issues, respond internal and external inquiries, and prepare routine and special reports as required by management

• Sell and maintain 100% distribution of all “authorized” Hershey Items in assigned territory. • Ensuring flawless retail execution of Headquarter Sales and Merchandising Plans (Retail Execution Plan) with various retailers. • Achieve all merchandising objectives through the effective use of Permanent Secondary Displays and other display vehicles established within the Retail Execution Plan. • Reporting of weekly activity, expenses, account changes, promotions and all administrative functions within assigned territory. • Reporting of Daily activities through the use of tablets, submitting upon completion of each day. • Responsible for Sales Territory - Varies due to territory size, number of retailers, and location.