Role Description Upstream Rehabilitation is looking for an Account Manager - Washington to join our team! In this role, you’ll lead strategic partnerships, drive business growth, and promote our trusted brands and exceptional clinicians across a defined region. - Develop and follow an effective call strategy for assigned region to increase the referral outcomes of existing and potential partners. - Reports regularly to the Regional VP of Operations and VP of Sales on the status of the plan, including progress and challenges. - Communicates often and effectively with Regional VP and VP of Sales on goals, strategies and outcomes. - Builds effective relationships with customers and community leaders in assigned region. - Works well both independently and with our team of Clinic Directors, Therapy staff and Business Office staff and peers. - Effectively presents our company information, service array, and outcomes data to existing and potential partners. - Uses reporting and data tools to convey the high quality and clinical excellence of our team members and the services they provide. - Identifies opportunities for publicity, coordinates community events, and attends and participates in Regional meetings as requested. - Requires the ability to effectively present our company information including outcomes data using appropriate medical terminology. - Other duties as assigned. Qualifications - Bachelor’s degree or equivalent work experience in the sales field. - 2+ years of sales and marketing experience to physicians, medical offices, employers, or related field. - Medical/Healthcare Sales Experience is a positive. - Experience in a team lead role with a focus on mentoring, developing, and coaching peers is strongly desired. - Excellent verbal and written communication skills. - Ability to manage multiple conflicting priorities. - Experience working in an environment with multiple objectives. - Confident and persuasive in guiding the sales process. - Connects well with customer prospects. - High ability to sell intangibles such as ideas and concepts. - Flexible, adaptive, engaging and enthusiastic. - Self-starter and independent requiring limited supervision. - Resourceful, inventive, thorough and diligent. - Competitive and Determined to win. - Build business relationships with customers and community leaders. Requirements - Travel up to 70% of the time throughout the assigned region. - While performing the duties of this job, the associate is often exposed to road travel and clinical environments, such as hospitals, physician offices, and clinics. Benefits - Monthly auto stipend or company vehicle. - 401K plan, available to all employees, matching contribution on discretionary basis. - 3 healthcare options: medical, dental, and vision insurance. - Paid Holidays and 3 weeks paid time off. - Flex Spending and Dependent Care Flex Spending accounts. - Others included: Life insurance, Supplemental Life Insurance for Dependents, Short and Long-Term disability, and Accidental Insurance. - Annual paid Charity Day to give back to a cause meaningful to you. Company Description Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. - 1,200+ locations nationwide. - 26 brand partners. - 8,000+ employees. - Invest in our people through leadership development programs, ongoing education, and professional growth opportunities.

• You conduct conversations with potential customers and maintain existing contacts through regular, reliable communication • You document your activities clearly in the CRM and record your next steps • You work closely with a friendly, supportive team and receive help with structure, outreach, and professional development

Role Description Not all Account Management roles are the same. Some are built around meetings and status updates. This one sits at the centre of operational performance, client strategy, customer experience and people leadership. We are looking for an exceptional bilingual Account Manager to join our growing BPO organisation and become the critical link between our clients and our operational teams. You will be responsible for managing multiple client accounts across ecommerce and customer experience operations, ensuring service excellence, commercial confidence and consistently high performance delivery. This is a high-impact role within a small, highly experienced leadership team with exceptional stability, strong client partnerships and a genuine focus on quality over volume. If you understand contact centre operations, thrive in fast-moving client environments and know how to turn KPIs, SLAs and CX insight into long-term client success, we want to hear from you. Qualifications - Fluent English and German, spoken and written - Proven experience within a BPO, contact centre or outsourced CX environment - Strong understanding of contact centre KPIs, SLAs and operational reporting - Experience managing multiple client relationships - Team management and people leadership experience - Ability to lead through Team Leads and support operational development - E-commerce and customer experience understanding - Experience with CX platforms and contact centre software, including Zendesk, Gorgias, Freshdesk or similar - Confidence in configuring reporting, workflows and operational processes within support platforms - Ability to interpret data and convert insight into action - Highly proactive and solutions-oriented mindset Requirements - Manage multiple client accounts simultaneously - Grow trusted, long-term client relationships - Lead operational performance across customer support programmes - Ensure KPIs and SLAs are consistently achieved and exceeded - Understand each client’s business goals, brand vision and customer expectations - Drive continuous improvement initiatives across teams and processes - Deliver proactive reporting, operational insights and strategic recommendations - Support and develop Team Leads who report directly to you - Oversee multiple worldwide multi-lingual operations ranging from small specialist teams through to larger programmes of up to 80 agents - Work closely with internal departments to ensure operational alignment and delivery excellence - Maintain high standards of customer experience, brand tone and service quality - Lead the onboarding of new client accounts following established operational processes and implementation frameworks Benefits - Genuine influence and ownership - Exposure to international e-commerce brands - A collaborative and supportive leadership environment - Long-term career growth opportunities - The opportunity to shape processes, strategy and client success - A business that genuinely values customer experience excellence - Remote working

• Responsible for leading clients that predominantly focus on Google and Meta ads. • Lead day-to-day client activity that drives growth for our clients, including client communication & education, project management for campaign execution, planning and thought leadership for service strategy. • Monitor and analyze account activity (i.e., volumes, key performance indicators/metrics, incidents, trends, etc.) across their clients. • Understand partner marketing objectives and work with cross-functional teams at Cardinal to create innovative strategies that maximize program performance. • Manage client and agency team expectations, day in and out, and helping clear roadblocks to success. • Lead client meetings to present and discuss program optimization, execution, and marketing best practices. • Responsible for day-to-day implementation of project deliverables; ensures deliverables are client-ready.