• You conduct conversations with potential customers and maintain existing contacts through regular, reliable communication • You document your activities clearly in the CRM and record your next steps • You work closely with a friendly, supportive team and receive help with structure, outreach, and professional development

Role Description Not all Account Management roles are the same. Some are built around meetings and status updates. This one sits at the centre of operational performance, client strategy, customer experience and people leadership. We are looking for an exceptional bilingual Account Manager to join our growing BPO organisation and become the critical link between our clients and our operational teams. You will be responsible for managing multiple client accounts across ecommerce and customer experience operations, ensuring service excellence, commercial confidence and consistently high performance delivery. This is a high-impact role within a small, highly experienced leadership team with exceptional stability, strong client partnerships and a genuine focus on quality over volume. If you understand contact centre operations, thrive in fast-moving client environments and know how to turn KPIs, SLAs and CX insight into long-term client success, we want to hear from you. Qualifications - Fluent English and German, spoken and written - Proven experience within a BPO, contact centre or outsourced CX environment - Strong understanding of contact centre KPIs, SLAs and operational reporting - Experience managing multiple client relationships - Team management and people leadership experience - Ability to lead through Team Leads and support operational development - E-commerce and customer experience understanding - Experience with CX platforms and contact centre software, including Zendesk, Gorgias, Freshdesk or similar - Confidence in configuring reporting, workflows and operational processes within support platforms - Ability to interpret data and convert insight into action - Highly proactive and solutions-oriented mindset Requirements - Manage multiple client accounts simultaneously - Grow trusted, long-term client relationships - Lead operational performance across customer support programmes - Ensure KPIs and SLAs are consistently achieved and exceeded - Understand each client’s business goals, brand vision and customer expectations - Drive continuous improvement initiatives across teams and processes - Deliver proactive reporting, operational insights and strategic recommendations - Support and develop Team Leads who report directly to you - Oversee multiple worldwide multi-lingual operations ranging from small specialist teams through to larger programmes of up to 80 agents - Work closely with internal departments to ensure operational alignment and delivery excellence - Maintain high standards of customer experience, brand tone and service quality - Lead the onboarding of new client accounts following established operational processes and implementation frameworks Benefits - Genuine influence and ownership - Exposure to international e-commerce brands - A collaborative and supportive leadership environment - Long-term career growth opportunities - The opportunity to shape processes, strategy and client success - A business that genuinely values customer experience excellence - Remote working

• Responsible for leading clients that predominantly focus on Google and Meta ads. • Lead day-to-day client activity that drives growth for our clients, including client communication & education, project management for campaign execution, planning and thought leadership for service strategy. • Monitor and analyze account activity (i.e., volumes, key performance indicators/metrics, incidents, trends, etc.) across their clients. • Understand partner marketing objectives and work with cross-functional teams at Cardinal to create innovative strategies that maximize program performance. • Manage client and agency team expectations, day in and out, and helping clear roadblocks to success. • Lead client meetings to present and discuss program optimization, execution, and marketing best practices. • Responsible for day-to-day implementation of project deliverables; ensures deliverables are client-ready.

Title: Field Account Manager - Philadelphia, PA Area Location: Philadelphia PA United States Full time Sartorius is seeking a Field Account Manager for the Philadelphia, PA territory within its Lab Essentials market. This field-based position focuses on driving sales growth across mid-sized and large customer accounts while building and maintaining strong client relationships aligned with the company's strategic objectives. The product portfolio includes balances, water purification systems, pipettes, bench-top filtration solutions, and microbiology testing products. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets. Remote-based role covering the Philadelphia, PA area. What you will accomplish together with us: - Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets - Identify new business opportunities aligned with the organization's overall market and growth strategy - Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system - Analyze SFDC data for assigned customers to identify trends, generate customer insights and track sales performance - Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity - Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate - Develop and implement account plans and request and coordinate resources in line with the account plans - Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account - Coordinate and participate in marketing activities in assigned territory - Frequently assess the potential of each customer and plan to realize it into business - Manage and build strong customer relationships for long term partnership - Willingness and ability to travel frequently What will convince us: - Bachelor's degree in life sciences or engineering (higher level of education would be beneficial) - 3+ years field sales experience, with preferable laboratory/process-based experience in Life Science - Hands-on knowledge and proactive usage of SFDC and other CRM tools - Excellent communication and negotiation skills - Self-motivated, energetic, results oriented, capacity to work independently with a strong sense of responsibility - Good teamwork skills and proven ability to also work with cross-functional teams - Proven software skills, e.g. Microsoft Office - Identification with our core values: Sustainability, Openness, Enjoyment What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network" Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service