• Manage a portfolio of Group and Enterprise customers, supporting their success and growth on the athenahealth platform • Build and manage relationships with assigned customers to understand business goals and drive successful outcomes • Develop and maintain success plans aligned with customer priorities and performance objectives • Partner with internal teams (e.g., product, training, support) to ensure customers achieve value from athenahealth solutions • Conduct regular performance reviews with customer stakeholders to track progress and identify opportunities for improvement • Monitor customer performance using benchmarks and data insights, recommending workflow or configuration improvements • Maintain consistent communication with customers to address questions, updates, and ongoing initiatives • Identify risks to customer satisfaction or retention and implement mitigation strategies in collaboration with internal teams • Support product adoption and readiness for new features and enhancements • Partner with account teams to identify opportunities for growth and expansion • Familiarity with AI-enabled productivity tools, automation platforms, or data-driven customer engagement models.

Role Description The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success. The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value. This is a fully remote position. Key Responsibilities - Develop and execute customer success plans based on their main desired business outcomes - Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses - Consult with customers to help them solve problems and achieve their goals - Analyze data to track customer progress and identify areas for improvement - Stay up-to-date on industry trends and best practices - Work collaboratively with other departments and teams to ensure customer success - Work with customers to create new use cases/success stories - Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem Qualifications - Experience in B2B SaaS – 2 years of experience MUST - Customer-facing experience - Superb written and verbal communication skills - Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment - Experience in helping customers deploy and see the value of the products they have purchased - Experience in building relationships with senior business & platform stakeholders - A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together Advantage - Experience working in a global team, for an international company - Experience working in an international, remote-first SaaS company - Background in HR Tech, Workforce Management, or related industries Salary Range 100-120K Benefits - Medical coverage - Insurance plan - Paid time off for vacation, sick days - 401(k) Company Description Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

Role Description Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. As a Client Onboarding & Success Manager for the Italian Market, you'll own the full client journey — from onboarding new customers through to long-term retention and growth. What You'll Do - Onboarding: - Collaborate with Sales and CX to ensure efficient onboarding of new Italian-market accounts, with clear handoffs and cross-functional alignment. - Run training sessions that educate clients on Breezeway best practices and how to get the most out of the platform for their specific operations. - Actively monitor onboarding health — tracking timelines, milestones, and early adoption signals across your book. - Troubleshoot client issues to resolution or escalate to the right internal resource quickly. - Build and iterate on onboarding materials, processes, and documentation in Italian as a foundation for the market. - Collaborate cross-functionally with Sales and Product to translate client feedback into practical improvements. - Client Success: - Maintain continuous engagement with clients post-onboarding to drive adoption, build confidence, and increase platform value. - Identify churn risks early and develop action plans to address them before they escalate. - Develop engagement and success strategies informed by data and client feedback; identify upsell and cross-sell opportunities. - Serve as the primary Italian-speaking point of contact — a trusted partner, not just a support resource. - Represent the voice of the client internally, bringing feedback that enables continuous improvement in how we serve this market. - Apply a solutions-oriented approach to client needs and escalate issues quickly when needed. Qualifications - Driven to understand client needs, empower them with best practices, and build genuine trust. - A self-starter who thrives in fast-paced, ambiguous environments. - A clear, confident communicator who can adapt your style across a property manager in the field and an executive in a QBR. - Operationally minded — you think in systems, sweat the details, and enjoy building processes from scratch. - A creative problem-solver with a proven track record of finding practical solutions for clients. - Committed to a collaborative, inclusive team environment built on customer empathy. Requirements - 2–4 years of experience in implementation, client success, or account management — ideally in a SaaS environment. - Fluency in Italian and English (written and spoken). - Strong project management and prioritization skills; proven ability to juggle multiple clients and competing priorities. - Experience with CRM software and web-based tools; comfortable navigating Google Suite, Zoom, and Slack. - Solid Excel skills — conditional formatting, VLOOKUP, formula functions, sorting and filtering. - Experience in the short-term rental or property management industry is a strong plus. - Startup or early-stage company experience is a bonus. Benefits - Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. - We embrace diversity and are committed to creating an inclusive workplace. - We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. - All qualified applicants will receive consideration for employment without regard to these factors. - If you need accommodation during the application process, please let us know.

• You will own the full client lifecycle from onboarding to ongoing account management, act as the primary point of contact for a growing portfolio of clients, and work hand-in-hand with the media buying team to ensure results, retention, and an exceptional client experience. • This role reports directly to the founder and is designed to take all client-facing responsibilities off leadership's plate so the company can continue to scale. The right person will have a clear growth path into a Director-level leadership position as the team expands.