Neuron

• Own and manage the complete release lifecycle—planning, scheduling, coordination, deployment, and validation

• You are the first point of contact for our global customer base • You will lead the customer on-boarding process with optimized solution • Integration of their CRM systems with Neuron7 products • Data integration steps with engineering teams • Collaboration with customer PM for change management activities • Development of training content • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team • Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams • Learn the new AI / NLP products / features as they are released and showcase demos to customers • Develop templates / models and train new customer success team members as needed

• Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows • Configure and deliver compelling product demonstrations • Define success criteria and manage the scope of Pre-Sales POCs • Partner with the sales team to build ROI models • Lead responses to RFPs, RFIs, and InfoSec questionnaires • Act as the feedback loop between the market and the Neuron7 Product team.

• Managing day-to-day finance and accounting activities across business units • Working across cloud platforms including QuickBooks, Google Workspace, Stripe, Bill.com, HubSpot, and banking platforms • Preparing budgets by coordinating across multiple functions • Owning monthly consolidated financials and management reporting • Preparing board meeting materials and investor updates as required • Managing Accounts Receivable (AR), Accounts Payable (AP), and revenue recognition (Rev Rec) • Supporting payroll processing, payroll tax compliance, and state requirements • Managing expense approvals and reimbursement processes • Maintaining accurate records, reconciliations, reporting, and documentation • Ensuring statutory, financial, and operational compliance to keep the company in good standing • Managing multiple priorities, proactively escalating risks, and meeting deadlines • Identifying process improvements and supporting automation initiatives • Partnering with cross-functional teams on finance and operational workflows • Mentoring junior team members and contributing to a collaborative team culture

• You are the first point of contact for our global customer base • You will lead the customer on-boarding process with optimized solution • Integration of their CRM systems with Neuron7 products • Data integration steps with engineering teams • Collaboration with customer PM for change management activities • Development of training content • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team • Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams • Learn the new AI / NLP products / features as they are released and showcase demos to customers • Develop templates / models and train new customer success team members as needed