Trivium Group is a full-service Amazon agency that helps brands scale profitably on Amazon.
Client Success Manager
Location
United States
Posted
14 hours ago
Salary
$55K - $60K / year
Seniority
Junior
Job Description
Client Success Manager
Trivium Group
• You will own the full client lifecycle from onboarding to ongoing account management, act as the primary point of contact for a growing portfolio of clients, and work hand-in-hand with the media buying team to ensure results, retention, and an exceptional client experience. • This role reports directly to the founder and is designed to take all client-facing responsibilities off leadership's plate so the company can continue to scale. The right person will have a clear growth path into a Director-level leadership position as the team expands.
Job Requirements
- Experience: 1–3+ years in a client-facing role — client success, account management, customer success, or similar.
- Communication: Exceptional verbal and written English. Must present as a native-level American English speaker on client calls — this is non-negotiable.
- Meta Ads Literacy: Ability to learn and speak confidently about Meta Ads Manager, campaign metrics, and lead generation fundamentals. You do not need to be a media buyer, but you must be able to answer client questions.
- Tools: Comfortable working with Google Suite (Sheets, Docs, Drive), project management platforms (e.g., ClickUp), CRM systems and Meta Business Suite / Ads Manager.
- Mindset: Proactive, coachable, high-ownership operator who thrives in a fast-paced, scaling environment. You take initiative, solve problems independently, and treat the business like your own.
- Availability: Able to work 10:00 AM – 6:00 PM ET (or 10:00 AM – 7:00 PM ET to accommodate West Coast clients). Flexible on non-client-facing hours.
Benefits
- Salary: $55,000 – $60,000 per year (base).
- Growth: Direct mentorship from the founder.
- Culture: Performance-driven but genuinely caring. Transparent communication, open-door leadership.
- Impact: High-visibility, high-impact role where your work directly determines client retention, revenue growth, and company trajectory.
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