Role Description At Motorola Solutions, we support customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager , you will lead the deployment of a suite of Next Generation 911 (NG911) solutions. Your role is vital in enhancing the ability of first responders to manage emergency situations through cutting-edge technology and seamless system integration. Core Responsibilities - Project Integration & Planning - Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes. - Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives. - Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects. - Scope & Schedule Management - Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline. - Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911. - Financial & Cost Management - Maintain project budgets encompassing both labor and capital expenditures. - Monitor financial objectives including revenue recognition, margin health, and cash flow. - Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints. - Risk & Quality Management - Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans. - Promptly alert management of significant risks or problems and prepare actionable recovery plans. - Ensure all projects adhere to Motorola Solutions’ designated standards and Quality Assurance processes to ensure mission-critical reliability. - Communications & Stakeholder Management - Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams. - Establish and nurture relationships with customers and channel partners. - Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders. Qualifications - Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required. - PgMP, PMP and/or Certified Associate in Project Management (CAPM) are strongly desired. - Remote position based in the United States with the ability to travel up to 10% of the time. - Experienced with Public Safety communications systems is considered an asset. - Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules. - Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies. - Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost. - Experienced with project risk assessment and risk mitigation strategies. - Must be a self-motivated team player able to work effectively with general guidance toward objectives. - Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements. - Must have excellent interpersonal, presentation, and negotiation skills. - Must be able to think outside of the scope of responsibilities and take initiative. - Must be able to work collaboratively with regional and territorial management. - Must be able to effectively communicate with relevant peers and senior stakeholders. - A Master's Degree is considered an asset. Requirements - Bachelor's Degree with 3+ years of experience in project management OR 5+ years of experience in project management. - Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!