Role Description As a Senior Product Operations Manager at SmartRecruiters, you will play a key role in building scalable, efficient, and high-impact product operations. Your work will enable Product Managers, Designers, and R&D teams to focus on delivering outstanding products for our customers. You are passionate about how great products are built. In this role, you will: - Evolve, scale, and optimise how product and R&D teams discover, build, and deliver products. - Partner with Design to strengthen customer feedback practices that drive better product decisions. - Lead cross-functional initiatives that improve product operations and customer experience. - Own launch execution for a small portfolio of key releases, including new products and strategic updates, in close partnership with Product Marketing. - Provide stakeholders with clear visibility into progress, risks, and outcomes, and help drive leadership decision-making and alignment. - Drive release coordination across R&D in conjunction with a cross-functional GTM release taskforce. - Partner across Product, Engineering, Marketing, Customer Success, Support, and the wider business to create consistent visibility and alignment on product direction, progress, and priorities across the organisation. - Partner with Product Analytics to strengthen data-informed decision-making across product teams. - Identify and apply AI and automation opportunities to improve how product teams work, reduce manual effort, and increase the speed and quality of decision-making. - Oversee the product operations technology stack, ensuring tools and systems are effective, integrated, and aligned with company strategy. - Identify and drive optimisation opportunities with Product and Engineering partners. Qualifications - An experienced Product Operations professional. - A Product Manager whose experience and interests strongly align with Product Operations, motivated to focus on scaling how product teams work rather than solely owning product features. - 5+ years of dedicated experience in Product Operations or equivalent product-operating roles within a B2B SaaS environment. - Strong systems thinking with the ability to understand, connect, and improve how people, processes, and tools work together across product teams and the wider organisation. - Proven ability to drive adoption of new ways of working through influence, coaching, and stakeholder engagement. - Ability to navigate uncertainty, create clear paths forward, and balance multiple initiatives in complex environments. - Hands-on experience using AI and automation to improve operational outcomes and scale how teams work. - Analytical skills and comfort using data to diagnose problems and drive change. - Excellent communication and stakeholder-management skills across all seniority levels. - A bias toward outcomes, pragmatism, and continuous improvement. - Strong organisational and prioritisation abilities in complex environments. - Curiosity and interest in emerging practices, tooling, and technology. Benefits - Remote-friendly culture. - Competitive salaries. - Strong internal mobility ensuring meaningful growth opportunities. - Environment built on respect and empowerment. Company Description SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win. Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive.

Role Description Als Product Operations Manager wirst Du zur zentralen Drehscheibe zwischen unserem Produkt, unserem Team und unseren Kunden. Du steuerst interne Projekte rund um unser Produkt, treibst die Weiterentwicklung einzelner Produktbereiche voran und sorgst dafür, dass neue Module und Funktionen nicht nur sauber intern an den Start gehen, sondern auch direkt mit unseren Kunden aus dem Gesundheitswesen getestet und validiert werden. Du bist also weder reine:r Projektmanager:in noch reine:r Produktmanager:in – sondern die Person, die alles zusammenhält und dafür sorgt, dass aus Ideen echte, gelebte Features werden. Als Product Operations Manager bei cinify ist es Deine Aufgabe, dafür zu sorgen, dass unser Produkt sauber gesteuert, klar kommuniziert und konsequent am Kunden ausgerichtet weiterentwickelt wird. Dabei wirst Du: - einzelne Produktbereiche definieren, strukturieren und gemeinsam mit dem Team priorisieren. - interne Projekte rund um neue Module und Funktionen eigenständig steuern und ans Ziel bringen. - Anforderungen sauber formulieren und durch den Entwicklungsprozess begleiten. - direkt mit Kunden in Kontakt treten, neue Features mit ihnen testen, Feedback einholen und Erkenntnisse zurück ins Team spielen. - den Überblick über unser Produkt behalten und dafür sorgen, dass die richtigen Dinge zur richtigen Zeit ans Laufen kommen. - als Brücke zwischen Entwicklung, Data-Analysten, Sales und Kunden agieren – intern wie extern. Qualifications - Erste Berufserfahrung im Produkt-, Projekt- oder Operations-Management, idealerweise im SaaS- oder IT-Umfeld - Technisches Grundverständnis – Du musst nicht selbst programmieren, aber Du verstehst, wovon Entwickler:innen sprechen, und kannst technische Zusammenhänge greifen - Erfahrung mit oder ausgeprägtes Interesse an BI-, Daten- oder Workflow-Tools (z.B. PowerBI, Qlik, Tableau) - Strukturierte, eigenständige Arbeitsweise und Spaß daran, viele Bälle gleichzeitig in der Luft zu halten - Kommunikationsstärke und Lust auf direkten Kundenkontakt - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Benefits - Remote-first - Falls gewünscht EGYM-Wellpass - Flexible Arbeitszeiten - Engagiertes, modernes und kreatives Arbeitsumfeld in einem aufstrebenden Start-up - 1x im Quartal Team-Events (unsere letzten Team-Events: Weihnachtsmarkt, Escape-Room, VIP-Lounge Basketball Alba Berlin, Spielshow, Beachvolleyball) - Betriebliche Altersvorsorge mit 20% Zuschuss Company Description Wir sind cinify, ein junges Start-up, das den BI-Bereich im Gesundheitsmarkt aufmischt. Unser Tool ermöglicht Unternehmen, Daten aus verschiedenen Systemen zu bündeln, aufzubereiten, in Workflows zu integrieren und schließlich in schicke Dashboards und Reports zu verwandeln. Wir sind seit November 2022 auf dem Markt und suchen motivierte Developer, die mit uns durchstarten wollen!

• Own our vendor relationships end-to-end: Healthie (EMR), Candid Health (RCM), HubSpot (CRM), and others as we grow • Drive active implementation projects from requirements through go-live, including managing timelines, escalations, and issue resolution with vendor partners • Run structured vendor evaluations when we're considering new tools — define criteria, manage demos and pilots, and produce clear recommendations • Serve as the primary point of contact for implementation partners, escalating to the CPO only when strategic decisions are required • Take ownership of complex, multi-stakeholder initiatives that span Product, Engineering, Clinical Operations, and the Executive team • Manage competing priorities and dependencies across teams, surfacing blockers before they become crises • Keep projects moving fast without sacrificing coordination — you know when to push and when to align • Build and maintain project documentation, status updates, and stakeholder communication so nothing falls through the cracks • Maintain and improve the operational infrastructure of the product organization: roadmap tooling, meeting cadences, reporting rhythms, and documentation standards • Partner with Engineering and Data to ensure our internal tools serve the teams using them — and flag when they don't • Identify process bottlenecks and fix them, not just flag them • Use AI tools (Claude, ChatGPT) as a core productivity layer, not an occasional shortcut: drafting vendor communications, synthesizing project status, building briefing materials, and distilling complex information should all happen faster because of how fluently you use these tools • Model what AI-native work looks like for the rest of the team — sharing tools, workflows, and prompting approaches that help teammates do more with less • Partner directly with the CPO to manage her priority list and ensure the highest-leverage work is moving forward at all times • Attend cross-functional meetings on behalf of the CPO when appropriate, representing product interests and capturing decisions with fidelity • Prepare briefing materials, vendor summaries, and project status updates for leadership and board audiences

Role Description The aim of our R&D Operations team is to ensure the smooth and efficient functioning of all operational, project, and cross-functional activities that support our product and engineering organization. This involves: - Coordinating procurement - Managing vendor relationships - Tracking critical metrics - Driving compliance and governance programs We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently — from daily cloud cost controls to weekly health metrics. Ultimately, we are dedicated to enabling our R&D teams to focus on delivery by handling the operational backbone that keeps everything running. Qualifications - 2–4 years of experience in an operations, project coordination, or business analyst role, preferably within a software or technology organization - Strong organizational and time-management skills, with the ability to manage multiple concurrent workstreams - Proven ability to coordinate cross-functionally across engineering, finance, legal, and vendor teams - Experience working in or alongside Agile/Scrum development teams - Strong verbal and written communication skills, including experience preparing management-level presentations and metric reports - Experience with vendor management, procurement processes, and contract coordination - Proficiency with JIRA for ticket tracking and project coordination - Familiarity with cloud platforms (AWS, IBM, or Azure) at a conceptual level for cost monitoring purposes - Advanced proficiency in Microsoft Excel, including pivot tables, charting and graphing, advanced formulas (e.g., XLOOKUP, INDEX/MATCH, array formulas), and data analytics techniques for deriving insights from operational datasets - Strong proficiency in Microsoft PowerPoint, with the ability to build clear, visually compelling presentations - Experience with project and work management platforms such as Monday.com, Asana, or equivalent tools for coordinating tasks and team workflows - Working understanding of basic database querying concepts, including the ability to read and construct simple SQL SELECT queries for data retrieval and reporting purposes - Foundational understanding of software development concepts, including the software development lifecycle (SDLC), version control, release cycles, and how development, QA, and operations teams interact within a product organization Requirements - Cloud Cost Controls – Perform regular monitoring of R&D cloud spend; coordinate with R&D teams on individual spending overages; track the cost impact of new and ongoing projects; produce weekly cloud spend health reports. - Procurement Coordination – Act as the coordination layer for procurement activities by aligning with procurement managers, legal, security, and R&D teams; manage timelines, facilitate communication, drive approvals, and support peer evaluation of vendor solutions to ensure well-rounded selection decisions. - Internal Accounting & Vendor Management – Maintain tracking of different vendor products to ensure that renewals and usage align with our agreements, coordinate any billing related items vendors, and budget related items within the team. - Development Cycle Planning – Coordinate with Leaders to reorganize teams for each new development cycle; track project assignments and team compositions as they are finalized, and follow up with team leads to ensure squad buildouts and project selections are completed on time. - Frequent Reporting & Presentations – Maintain and update numerous source files used for weekly reporting, these will come from a variety of tools, teams, and processes, the end products will be used in presentations. - Meeting Coordination – Facilitate recurring weekly meetings for various internal groups; take and distribute meeting notes; update required tools such as slides, Monday.com, or equivalent platforms. - Development Hours Logging – Work with Development leads to identify and track hours spent on innovation to create precise auditable records, these will be used for different financial reporting projects. - Escalations Management – Intake escalations coming from Support, Sales, Services, and other internal teams; update and manage JIRA tickets escalated to the R&D team. - Translation Coordination – Coordinate regular translation projects between the R&D and vendor. - Accessibility Compliance – Support client’s accessibility needs with Product Management, Compliance, R&D, and Vendors to produce necessary reports and coordinate product gaps. - Security & Compliance – Coordinate with the Compliance team to ensure all outstanding training and security tests are completed across R&D teams. Review open-source tooling for compliance eligibility and direct product security escalations to the appropriate R&D team. - People Programs & Events – Coordinate team events (large and small) including venue/vendor scheduling, catering, invitations, and on-site execution; ensure events run smoothly and that budgets and payments are properly arranged. Benefits - Market Leading Compensation Package. - Wellness Programs to Support Health and Wellbeing. - Working with the latest tools and technologies in a fast-paced environment. - Remote Work Flexibility. - Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance. - Annual Time Off: Time off is provided in accordance with applicable legislative requirements. - Global Connected Culture: Hubs in Romania, UK, US, Canada. - Dynamic Work Culture: Thrive in our innovative and multicultural environment. - Grow with Us: Continuous development opportunities.