Role Description Do you have a passion for building great products that deliver measurable value? Do you believe that Product Operations can be the secret ingredient in driving high-performing product teams? Are you energized by the opportunity to embed AI into how a team thinks and operates — not just what it ships? Are you looking for a role that can have a major impact on a growing company? If the answer to all of the above is YES, we may have the perfect role for you. The Lead, AI Product Operations will serve as the operational backbone of MacroHealth's product organization. Reporting to the VP, Product Management, this is a high-leverage, cross-functional role that sits at the intersection of process design, AI adoption, data and analytics, and go-to-market execution. You’ll own the systems and rituals that help our product teams move with speed and clarity — from how we structure discovery to how we launch products to market. You’ll lead MacroHealth’s AI enablement agenda, ensuring that PMs, designers, and cross-functional partners are equipped to use AI tools effectively across the full product development lifecycle (AI-PDLC). And you’ll be the operational owner of New Product Introductions (NPI), coordinating the cross-functional readiness required to bring new products and features to market reliably. This role requires a builder — someone who loves creating the infrastructure that lets great product work happen, who sees process gaps before they become problems, and who brings both the strategic vision and the operational discipline to close them. The Director will work closely with the CPO, VP of Product Management, and cross-functional leadership to continuously evolve how MacroHealth’s product organization operates and scales. Key Accountabilities - Product Operations & Operating Rhythm - Own and evolve MacroHealth’s product operating model: planning cadences, team rituals, documentation standards, and tooling infrastructure. - Design and implement scalable product management processes and workflows that grow with the organization. - Manage a consistent schedule around planning, execution, and communication — including sprint planning, roadmap reviews, portfolio planning, and retrospectives. - Track and improve product org health metrics, including delivery predictability, roadmap accuracy, and cross-functional alignment. - Identify and eliminate friction across the product org; build durable solutions that scale with the team. - Partner with Engineering, Design, Data, and GTM stakeholders to streamline handoffs, improve communication, and reduce rework. - Work closely with the CPO and product leadership to ensure ongoing evolution and effectiveness of the operating model. - AI Enablement & AI-PDLC - Define and execute MacroHealth’s AI enablement strategy for the product organization — covering tooling, workflows, training, and adoption measurement. - Champion AI-native approaches across the full product development lifecycle: discovery, prioritization, spec writing, research synthesis, analytics, experimentation, and iteration. - Curate and manage the product team’s AI tool stack; evaluate new tools using structured maturity, ROI, and responsible-use frameworks. - Measure the organization’s AI adoption progress; identify gaps and build targeted programs to close them. - Create practical playbooks, prompt libraries, templates, and training programs that help teams use AI effectively, responsibly, and at scale. - Conceive, develop, and deploy AI-powered product capabilities or internal tools that demonstrate the art of the possible for the broader team. - Stay current on the rapidly evolving AI tools and practices landscape — and bring that intelligence back to the team in actionable, opinionated ways. - Data, Analytics & Insights - Build and maintain product analytics dashboards and reporting systems that give product managers and leadership clear visibility into product performance. - Analyze product usage data, user feedback, and performance metrics to surface actionable insights. - Track and report on key product KPIs and success metrics across the portfolio. - Collaborate with data and engineering teams to ensure proper instrumentation, tracking, and data quality across systems. - Support strategic decision-making through structured market research, competitive analysis, and performance benchmarking. - New Product Introductions (NPI) & Launch Excellence - Own the end-to-end NPI process: from internal alignment and readiness reviews through market launch and post-launch retrospectives. - Develop and maintain NPI frameworks, launch checklists, and go/no-go criteria in partnership with Product, Engineering, Marketing, Sales, and Operations. - Drive cross-functional launch readiness — ensuring Legal, Compliance, Customer Success, Support, and Revenue teams are prepared well ahead of each launch. - Track launch milestones and surface risks early; keep senior leadership informed through clear, structured updates. - Establish post-launch review cadences to capture learnings and systematically feed them back into the roadmap and operating model. - Tools, Systems & Cross-Functional Coordination - Evaluate, implement, and maintain product management tools and platforms; ensure integrations between product, engineering, and data systems. - Manage product feedback loops from customer support and sales teams, ensuring insights reach the right product owners with appropriate context. - Coordinate Portfolio Planning with the CPO and, at times, act as liaison between the product team and executive leadership. - Facilitate communication across product, engineering, design, marketing, customer success, and sales teams to reduce silos and accelerate execution. Qualifications - 5+ years of experience in product management, product operations, program management, or a related strategy/operations role at a technology company. - Demonstrated experience in a product operations or ‘PM of PMs’ capacity: owning cross-functional processes, tooling, and team operating rhythms. - Conceived, developed, and deployed AI products or AI-powered workflows, successfully scaling solutions to broader adoption. - Hands-on, practical experience with AI tools in a product or operational context — e.g., using LLMs for research synthesis, spec writing, data analysis, or workflow automation. - Experience owning or co-owning a product launch or NPI process, including cross-functional coordination across GTM, Engineering, and Operations. - Strong analytical skills with experience building product dashboards, tracking KPIs, and translating data into actionable recommendations. - Excellent written and verbal communication skills; comfortable presenting to senior leadership and working across functions with competing priorities. - Strong systems thinker: you see process gaps before they become problems and build solutions that are practical and durable. - High tolerance for ambiguity — you can define structure where none exists and bring people along with you. - Bachelor’s degree in Business, Engineering, Computer Science, or related field. - Comes to work every day with a “Can-Do” attitude, passion for our customers and industry, and a genuine drive to Get Sh*t Done. Preferred Qualifications - Experience in healthcare technology, health data, or regulated industries — familiarity with payer, TPA, or provider-facing products is a strong plus. - Familiarity with AI maturity model frameworks (e.g., Gartner, MITRE, or similar). - Background in B2B SaaS product organizations, particularly those serving enterprise or health plan customers. - Experience with product analytics platforms and agile tooling (Jira, Linear, Productboard, or similar). - Prior experience building or scaling a product operations function from the ground up. - Experience in a scaling software company (Series A–C or comparable growth-stage environment). - Certification in product management, agile methodologies, or AI/ML-related disciplines. Soft Skills - Exceptional communication and interpersonal skills — with the credibility to engage executive stakeholders and deeply technical teams alike. - Strong project management and organizational abilities in complex, multi-dependency environments. - Problem-solving mindset with strong attention to detail and comfort managing ambiguity. - Ability to work effectively in a fast-paced, dynamic, remote-first environment. - Natural facilitator of cross-functional collaboration across product, engineering, sales, and operations teams. Reporting Structure This role reports directly to the Chief Product Officer and works closely with the VP of Product Management, Product Managers, Engineering leads, Design, Marketing, and other cross-functional partners across the MacroHealth organization. Compensation $160,000 - $180,000 USD annual base salary plus bonus, equity, 401k match, flexible PTO and medical/dental/vision insurance. Why You Will Love Working Here - A people-first culture where your work directly shapes how employees experience the company. - The opportunity to blend technology, compliance, and human connection. - A mandate — not just permission — to experiment with and implement AI, with real influence over how we evolve our tools and ways of working. - A chance to experiment with AI and automation to elevate efficiency and insight. - Collaborative team that believes in continuous improvement. - Direct impact on strategic growth and enterprise value creation. - Executive-level visibility and influence. - Opportunity to architect and build at scale. - Competitive compensation package including base salary, bonus, equity, comprehensive benefits, and flexible work options. - Mission-driven culture modernizing healthcare. Our Comprehensive Values - We Are One Team: - We act as one team with our fellow MacroMates and customers. - We value humility, low ego, and collaboration. - We are All for One, One for All. - Delivering on Our Promises: - We do the right thing. - We do what we say we will do. - We do it with a sense of urgency and transparency. - Macro Thinking: - We challenge ourselves to think boldly, bigger, and into the future. - We lead with a growth mindset. - We act as a thought leader for the healthcare industry. MacroHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Director, Digital Product Operations remote type Remote locations United States - Remote time type Full time job requisition id R-245531 Career Category Information Systems   Job Description Join Amgen’s Mission of Serving Patients   At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.   Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.   Director, Digital Product Operations   What you will do   Let’s do this. Let’s change the world. In this vital role you will help establish, scale, and continuously improve Amgen’s Digital Product Operating Model (DPOM) across the enterprise. Reporting to the Executive Director, Product Management Hub, this leader will own the operating infrastructure that enables Amgen’s shift from projects to products, including the DPOM playbook, product management standards, enterprise tooling strategy, adoption measurement, and integration of product ways of working into core business, technology, finance, agile, and governance rhythms. This role will translate product management principles into practical, repeatable systems that teams across Amgen can understand and adopt. The Director will be accountable for creating and maintaining the DPOM playbook as a trusted enterprise resource; defining how product practices, decision rights, lifecycle standards, OKRs, roadmaps, portfolio planning, intake, documentation, and measurement work in practice; and embedding these practices into enterprise operating cadences. The role will also lead research and recommendations for digital tools that support DPOM, including tools for roadmapping, OKRs, portfolio planning, intake, product analytics, and documentation. This leader will evaluate options, align stakeholders, present recommendations to leadership, and drive adoption of selected tools across the enterprise.   Responsibilities:   Digital Product Operating Model and Playbook Ownership - Own, evolve, and maintain Amgen’s DPOM playbook, including standards, lifecycle practices, operating rhythms, governance touchpoints, roles, decision rights, and ways of working. - Translate enterprise product management principles into clear, practical, and scalable guidance for product teams, product groups, business functions, and enabling organizations. - Partner with Product Management Hub leadership to continuously refine DPOM based on feedback, adoption patterns, maturity insights, and evolving enterprise needs. - Create clarity on what good product management looks like, including outcome orientation, customer/user problem definition, roadmap quality, prioritization, OKRs, discovery, and value realization. Product Operations, Tooling, and Enterprise Enablement - Lead research, evaluation, and recommendation of enterprise tools that support DPOM, including roadmapping, OKRs, portfolio planning, intake, product analytics, and product documentation. - Partner with business, technology, finance, governance, Agile Enablement, Enterprise Architecture, Change Management, and other enabling teams to define tooling needs and adoption requirements. - Present clear, evidence-based tooling recommendations to senior leadership and lead adoption of selected tools across the enterprise. - Establish scalable operating mechanisms that improve transparency, prioritization, planning, and value tracking. DPOM Adoption, Measurement, and Maturity - Own the enterprise measurement system for DPOM adoption, maturity, and effectiveness. - Define metrics, maturity indicators, and reporting mechanisms that show how product ways of working are being adopted across product groups and business functions. - Track adoption patterns, maturity progression, risks, and capability gaps, and provide data-informed recommendations to Product Management Hub leadership and senior stakeholders. - Use measurement to drive continuous improvement of DPOM standards, playbooks, tooling, training, and adoption approaches. Enterprise Operating Rhythm and Stakeholder Partnership - Partner closely with Agile Enablement, Finance, Governance, Enterprise Architecture, Change Management, business functions, and digital product leadership to embed DPOM into enterprise-wide cadences. - Act as a connective leader across product, technology, business, finance, and governance stakeholders. - Influence leaders across functions to adopt outcome-driven, product-centric ways of working. - Lead through influence in a complex enterprise environment, balancing consistency of standards with pragmatic adoption in different business contexts. Leadership and Change Enablement - Serve as a product operations thought leader and advocate for Amgen’s shift from projects to products. - Eventually lead and develop a small Product Operations team, expected to include 1–2 direct reports over time. - Model strong prioritization, structured problem-solving, judgment, and enterprise-minded decision-making.   What we expect of you We are all different, yet we all use our unique contributions to serve patients. The Product Operations leader we seek is an enterprise-minded product leader with these qualifications.   Basic Qualifications: - Doctorate degree and 4 years of Digital Product Management, Product Operations, or Digital Transformation experience OR - Master’s degree and 8 years of Digital Product Management, Product Operations, or Digital Transformation experience OR - Bachelor’s degree and 10 years Digital Product Management, Product Operations, or Digital Transformation experience In addition to meeting at least one of the above requirements, you must have at least 4 years’ experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.Your managerial experience may run concurrently with the required technical experience referenced above   Preferred Qualifications: - 5+ years of progressive experience in product operations, digital product management, enterprise operating model design, product transformation, or related disciplines. - Experience designing, scaling, or operationalizing product operating models in large, complex organizations. - Strong understanding of digital product management practices, including product strategy, roadmaps, OKRs, prioritization, discovery, intake, portfolio planning, product analytics, and value realization. - Experience selecting, implementing, or driving adoption of enterprise tools for roadmapping, OKRs, portfolio management, intake, analytics, or documentation. - Experience defining adoption, maturity, and effectiveness metrics for enterprise-wide transformation or operating model change. - Strong cross-functional leadership skills, with the ability to influence senior stakeholders across business, technology, finance, governance, agile, architecture, and change management teams. - Excellent communication and storytelling skills, including the ability to simplify complex concepts for executive, functional, and delivery team audiences. - Experience in healthcare, biotechnology, or other regulated industries preferred; candidates from high-tech, digital, consulting, or product-led organizations are also encouraged to apply. - Familiarity with AI-native product development, generative AI workflows, responsible AI principles, and the evolving role of AI in product management preferred. - Comfort operating in ambiguity and building new capabilities where standards, processes, and operating rhythms are still being defined.   What you can expect from us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.   The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.   In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.   Apply now and make a lasting impact with the Amgen team. careers.amgen.com   In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.   Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.   Sponsorship Sponsorship for this role is not guaranteed.   As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.   Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.   We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.   Salary Range 199,326.70USD -269,677.30 USD

Role Description We're looking for a Senior Product Manager who understands that this role is not coordination. It's ownership. Your job is to enable, capture, and expand ARR. You do that by moving through four stages: Pathfinding, Shaping, Building, and Closing. - What you'll own: - Own the product roadmap for TRM's compliance and AML suite. - Serve banks and financial services firms as the financial system migrates onto blockchain rails. - Build features that cement TRM's position in compliance workflows and drive expansion. - How you’ll work: - Pathfinding: Get in front of customers before there's anything to show them. - Shaping: Translate customer insight into a solution with your hands on it. - Building: Ship in hours and days, not weeks or months. - Closing: Be present in the deal and lead demos. Qualifications - Curiosity: Go deeper than the feature request and run discovery. - Bias for action: Ship a working V1 and iterate quickly. - AI systems dialed in: Already build agents and live in an AI-native workflow. - Product taste: Know what good looks like and define it precisely. Requirements - 5+ years of PM experience at a B2B SaaS company. - Led at least two complete product cycles from spec to launch in complex enterprise domains. - Experience building or shipping AI-powered products or workflows. - Demonstrated ability to ship in days. Benefits - High velocity, high ownership team. - Work that sits at the intersection of AI, national security, and fighting crime. - Environment that rewards urgency, adaptability, and outcomes.

• Serve as the internal product manager for Pendo — own the governance model, standards, and enablement program across a multi-product portfolio • Establish and enforce Pendo tagging conventions, naming standards, and data quality practices; manage user administration, application onboarding, and cross-product metadata alignment • Define and manage the intake and governance process for in-app content built in Pendo across all product teams • Deliver monthly Pendo usage reports per application and quarterly cross-product analytics benchmarking to PM leads • Manage the operational rhythm of the customer advisory program — scheduling, synthesis, documentation, and distribution of insights from advisor relationships • Support advisor recruitment and cohort onboarding in partnership with the Director of Product Experience, who owns advisory strategy • Deliver a regular cadence of customer insights reporting that translates behavioral and qualitative data into actionable input for product planning • Support the rollout of a shared quarterly planning cadence across product teams — coordinate scheduling, track participation, and maintain the operational rhythm once launched • Support PM leads in preparing planning materials, tracking decisions, and ensuring outputs are documented and visible to leadership • Coordinate adoption of the existing prioritization framework — identify where teams are not using it, surface friction points, and work with PM leads to close gaps • Own OKR tracking visibility across the product organization — build and maintain reporting, and surface gaps to leadership with data to support commercial prioritization and execution effectiveness assessments