• Assist in the system administration and maintenance of a (PSA) Professional Services Automation tool (currently Monday.com) including: PS Opportunity and/or Project creation and maintenance. • Understanding PSA and the data structures to pull relevant data into reports or dashboards. • Create, design, deliver and maintain processes and specifications as requested by PS leadership • Prepare and present reports, dashboards, and recommendations based on data analysis. • Provide training and guidance to team members on operational processes and tools when necessary. • Other responsibilities as assigned • Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase

• Manage the technical and operational functions within assigned Workers Compensation Team • Ensure compliance with all Provincial Workers Compensation Boards across Canada • Oversee claim costs and drive cost containment programs • Act as point of contact for stakeholders

Role Description The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company’s Field Services division to ensure they are a profitable contributor to the business. - Exemplify Marco’s vision, mission and values and Gold Standard culture. - Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. - Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. - Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. - Actively participate in the development of the company’s strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. - Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company’s growth and changing objectives. - Provide management, direction and mentorship to Field Services division leadership and personnel. - Recruit, attract and retain key personnel. - Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. - Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. - Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. - Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. - Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI’s are met. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. Qualifications - Bachelor’s degree or equivalent 10 years+ of industry experience. - Valid Driver’s License, proof of personal insurance and an acceptable driving record. Requirements - Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. - Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. - Excellent communication and presentation skills. - Function as a good educator who is trustworthy and willing to share information and serve as a mentor. - Excellent negotiation skills. - Energetic, forward-thinking, and creative. - Highly decisive possessing a “big picture” perspective. - Treat people with respect, work with integrity and ethically and uphold organizational values. Benefits - Wage Range: $137,731 - $227,256 Salary - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

• Own the project management ecosystem (Trello/Asana/Notion). • Oversee onboarding, scheduling, and client-matching workflows for 60+ self-employed coaches. • Manage multiple executive and departmental inboxes, triaging and resolving complex queries. • Protect the organisation’s five-star rating by handling escalations with empathy and speed. • Actively deploy AI and automation tools (ChatGPT, Claude, Zapier, Make) to improve team output.