• Manage the technical and operational functions within assigned Workers Compensation Team • Ensure compliance with all Provincial Workers Compensation Boards across Canada • Oversee claim costs and drive cost containment programs • Act as point of contact for stakeholders

Role Description The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company’s Field Services division to ensure they are a profitable contributor to the business. - Exemplify Marco’s vision, mission and values and Gold Standard culture. - Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. - Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. - Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. - Actively participate in the development of the company’s strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. - Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company’s growth and changing objectives. - Provide management, direction and mentorship to Field Services division leadership and personnel. - Recruit, attract and retain key personnel. - Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. - Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. - Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. - Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. - Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI’s are met. - Attend required company and departmental meetings. - Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. - Perform other related duties as assigned. Qualifications - Bachelor’s degree or equivalent 10 years+ of industry experience. - Valid Driver’s License, proof of personal insurance and an acceptable driving record. Requirements - Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. - Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. - Excellent communication and presentation skills. - Function as a good educator who is trustworthy and willing to share information and serve as a mentor. - Excellent negotiation skills. - Energetic, forward-thinking, and creative. - Highly decisive possessing a “big picture” perspective. - Treat people with respect, work with integrity and ethically and uphold organizational values. Benefits - Wage Range: $137,731 - $227,256 Salary - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers .

• Own the project management ecosystem (Trello/Asana/Notion). • Oversee onboarding, scheduling, and client-matching workflows for 60+ self-employed coaches. • Manage multiple executive and departmental inboxes, triaging and resolving complex queries. • Protect the organisation’s five-star rating by handling escalations with empathy and speed. • Actively deploy AI and automation tools (ChatGPT, Claude, Zapier, Make) to improve team output.

Role Description We are looking for a working student to join Academy Operations and work directly with our Senior Operations Manager. You will be the human layer in an automated operation: we use Claude, Airtable, Demodesk, and Notion to handle most of our data and reporting, so your focus is where it matters most — keeping trainers supported, learners on track, and quality consistently high. Learning Opportunities - Apply a user-centric approach in the real world in a fast-paced, entrepreneurial work environment. - Develop critical thinking, project management skills, and the ability to evaluate and make adjustments to improve project results. - Learn to work in a remote, objective-oriented environment. - Develop tactical customer-centric skills with on-the-job training. - Take our "intro to tech sales course" for free. Tasks - Trainer relationships: serving as the first point of contact, answering questions and resolving issues. - Learner experience: handling inquiries, tracking progress, and flagging anything that needs attention. - Quality control: reviewing setcards, kickoff decks, and management sync reports before they go out. - New Trainer onboarding. - Co-delivering selected trainings once you have completed your ramp-up. Qualifications - Currently a student. - Business, International Relations, Occupational Therapy, and Education are natural fits, but we don't care what you studied as long as you're interested in learning. - Hungry to learn and curious to grow. - Passionate about people. - Sense of ownership. - Excellent communication skills: You can communicate clearly and professionally in both English and German. - Organisational accuracy is your mantra. - Available for min. 12 months, preferably more. - Are genuinely fluent with AI tools. - Are comfortable working across tools such as Notion, Airtable, and Slack. - Maintain a calm, constructive tone when situations become difficult. - Approach operations as a craft you want to develop, not as a temporary role. Benefits - Take our course for free. - Work from anywhere. - Focused on objectives. - Mentorship. Company Description Hyrise was founded in 2020 with a clear purpose: to empower people to pursue a career they love. As of today, we recruit and train the next generation of sales talent at top tech companies. - For individuals: We provide the opportunity to launch rewarding sales careers at top tech companies. Our program is free and no previous experience is necessary. - For companies: We help tech companies build world-class sales teams. Through Hyrise, companies can hire new talent, train their existing team, or both. - We have been recognized as the top tech sales training program in 2022 by Coursereport. - We are a mission-driven team, 100% remote and funded by reputable business angels. - Our latest big step was our appearance on the startup show Die Höhle der Löwen 🦁. You'd like to understand our company values? Here you go: - Take care of yourself. - Curious to grow. - Love people and their stories. - Own the outcome.