• Develop and execute strategic plans to drive the growth and profitability of the Business Units. • Establish short-term and long-term goals for the Business Units in alignment with overall company objectives. • Identify and evaluate new business opportunities, partnerships, and markets. • Oversee day-to-day operations, ensuring efficiency and high performance across all functions across multiple Business Units. • Develop and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement across the portfolio. • Implement best practices and process improvements to enhance operational efficiency and effectiveness across all Business Units. • Champion a customer-centric culture within the Business Units, ensuring that customer needs and expectations are at the forefront of decision-making. • Lead efforts to enhance customer service, ensuring that customer needs and expectations are consistently met or exceeded across the portfolio. • Guide the development and enhancement of products across multiple Business Units, working closely with engineering teams to innovate and improve offerings. • Manage the Business Units’ financial performance, including budgeting, forecasting, and P&L responsibilities. • Partner with cross-functional teams such as Sales, Finance, and Platform & Payments to align strategies and drive overall business objectives. • Develop and implement strategies to achieve revenue and profitability targets across the portfolio of Business Units. • Build and lead high-performing teams across multiple Business Units, fostering a culture of excellence and continuous improvement. • Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth across all Business Units. • Set performance goals and regularly evaluate teams’ progress, providing feedback and guidance to ensure high standards are met across the portfolio. • Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance. • Represent the Business Units in executive meetings and contribute to company-wide initiatives and projects. • Ensure compliance with all relevant laws, regulations, and industry standards across all Business Units. • Identify and mitigate risks associated with the Business Units’ operations, products, and services. • Implement and maintain robust internal controls and governance processes across the portfolio.

• Build and maintain forecasting models for high-priority production materials including raw materials, resins, chemicals, etc. • Track and maintain supplier signals across the supplier base with particular focus on long-lead and high-risk, critical materials. • Develop initial buy plans for new lab launches and capacity expansions, coordinating across procurement, operations, and lab teams. • Manage the full PO lifecycle in NetSuite from requisition through vendor confirmation, receipt, and closure. • Review and update NetSuite stocking levels and reorder points on a regular cadence, aligned with weekly consumption reporting and lab-level demand changes. • Monitor inventory consumption and proactively identify slow-moving, excess, and obsolete materials. • Manage day-to-day relationships with key production material suppliers, focusing on on-time, in-full delivery. • Identify and execute cost reduction opportunities in a dynamically growing business, including material substitutions, vendor negotiations, and volume consolidation strategies. • Own the intake and execution of material change requests ensuring affected teams are aligned and BoMs are updated accordingly. • Build and maintain standard operating procedures for key procurement workflows.

• Assist in the system administration and maintenance of a (PSA) Professional Services Automation tool (currently Monday.com) including: PS Opportunity and/or Project creation and maintenance. • Understanding PSA and the data structures to pull relevant data into reports or dashboards. • Create, design, deliver and maintain processes and specifications as requested by PS leadership • Prepare and present reports, dashboards, and recommendations based on data analysis. • Provide training and guidance to team members on operational processes and tools when necessary. • Other responsibilities as assigned • Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase

• Manage the technical and operational functions within assigned Workers Compensation Team • Ensure compliance with all Provincial Workers Compensation Boards across Canada • Oversee claim costs and drive cost containment programs • Act as point of contact for stakeholders