• Aerospace business development • Strategic sales growth & customer expansion • Cross-functional global collaboration • Salesforce pipeline & forecasting management • Market intelligence & new product initiatives

• Develop customers/distributors/agencies/OEM and other partners • Ensure to achieve sales objectives in new segment. • Utilize deep understanding to segment, customers and competitors • Develop and implement feasible sales strategies of new segment. • Develop customers, build pipelines and track effectively to win orders • Realize sales revenue from 0 -1 in new segment within the first year. • Build customers and partners engagement with Signode and maintain a long term and sustainable business relationship. • Marketing intelligence e.g.: competitors, new technology, development trend • Work as the window/bridge between internal and external to drive business/orders to meet customer requirements. • Timely feedback to company required reports • Other tasks being assigned

• Develop a deep understanding of client goals and business objectives, positioning HCM software optimization as a strategic solution. • Act as the clients advocate within the organization, ensuring their needs are prioritized and met. • Serve as the voice of the client within the organization. • Build and maintain strong relationships with client leadership to enhance their experience and satisfaction. • Develop and implement effective strategies for client retention and satisfaction, utilizing feedback to drive continuous improvement. • Recognize and celebrate client milestones to strengthen relationships. • Own a book of complex client engagements, ensuring that Key Performance Indicators are met or exceeded while efficiently using internal tools and resources. • Utilize analytics to monitor client health scores, track engagement metrics, and identify at-risk clients for targeted retention efforts. • Proactively detect potential issues to client relationships and establish action plans to mitigate risks, collaborating with cross-functional teams as necessary. • Identify opportunities to improve internal processes and efficiencies to drive financial success of the client relationship. • Serve as an informal leader within the organization by mentoring and guiding colleagues, fostering a collaborative and high-performing environment. • Build strong cross-functional relationships to address client needs effectively and ensure transparency across teams. • Track and monitor request turnaround times, budgets, and deliverables, keeping all stakeholders informed and accountable as applicable. • Effectively manage client escalations, ensuring prompt resolution of issues while maintaining clear communication with all parties involved. • Develop action plans to address concerns and prevent future occurrences. • Partner with the sales team to identify upsell or cross-sell products/services opportunities. • Stay informed on industry trends and major competitor activities and initiatives, providing valuable insights and recommendations to clients. • Prepare and present Executive Business Reviews (EBRs) to key decision-makers, highlighting successes, future initiatives, and opportunities for growth.

• Represent one of the leading brands in the HVAC distribution channel • Promote the Bosch portfolio in the assigned market • Sell Residential and Commercial HVAC equipment, parts, and supplies to HVAC contractors • Develop partnerships with existing customers to increase share of wallet • Recruit new customers into the York family to increase market share • Support internal and external customers with technical commercial issues • Drive sales and increase margins through proactive calls to customer base • Order entry and shipment tracking as necessary • Post-sale support as required • Facilitate product returns and train customers on warranty processing