Role Description Estamos neste momento a recrutar um Técnico de Suporte ao Cliente (2ª Linha) para integrar uma equipa dedicada à resolução de avarias em soluções TV, Net e Voz para clientes do segmento residencial. - Análise e resolução de avarias técnicas em serviços TV, Internet e Voz para clientes residenciais - Realização de contactos outbound com clientes para despiste e acompanhamento de incidentes - Atendimento inbound para suporte técnico e esclarecimento de situações reportadas - Articulação com técnicos de terreno para diagnóstico e resolução de avarias - Acompanhamento e monitorização de reclamações e incidentes técnicos - Execução de ações de despiste técnico e follow-up com o cliente final Regime de trabalho: 100% remoto Horário: 13h - 22h, Folgas rotativas Qualifications - 12º ano de escolaridade ou Curso profissional técnico em telecomunicações (ou área similar) – valorizado - 2 anos de experiência em funções semelhantes - Experiência em suporte ao cliente de 1ª e/ou 2ª linha, em contexto residencial ou empresarial - Experiência prévia na Vodafone (Valorizada) - Conhecimento de processos de gestão, acompanhamento e resolução de avarias e reclamações - Experiência em despiste técnico e contacto telefónico com cliente final Benefits - Trabalho 100% remoto - Acompanhamento personalizado e focado no desenvolvimento de carreira. - Wonder4You - Programa de benefícios exclusivos para colaboradores do grupo Wondercom

• Copy edit, proofread, and format environmental resource reports, proposals, résumés, and other various internal documents • Participate in (at minimum) weekly meetings with the editing team to review the Document Assignment Record to receive tasks, collaborate on workloads, troubleshoot issues, and provide individual expertise as necessary • Participate in monthly internal team quality assurance and quality control meetings • Participate in monthly internal team continuing education sessions • Participate in annual Eocene Style Guide audit and résumé updates • Report directly to the administrative project manager for editorial progress, performance feedback, and weekly workload/schedule management • Maintain regular and punctual attendance at work and meetings • Support, actively participate, and act in accordance with Wright’s and Eocene Environmental Group’s culture of safety and employee ownership • Comply with applicable federal, state, and local laws, rules, and regulations; maintain knowledge of and follow all company policies and procedures

Role Description As Technical SEO Lead, you'll be the person who makes sure Hostinger's organic foundation is solid, scalable, and ready for what search looks like today — and tomorrow. This is a senior IC role — no direct reports, high cross-functional influence. The craft is the job. - Diagnose and fix: - Run continuous technical audits across Hostinger's large-scale, multilingual site — and own the fix end-to-end, not just the ticket. - Lead pre- and post-migration audits for domain migrations, re-platforming, URL restructures, and CMS or framework changes. - Investigate performance anomalies (traffic drops, ranking shifts, crawl issues) and resolve them before they compound. - Own the roadmap: - Build and drive the technical SEO roadmap — prioritized by commercial impact, sequenced with Product and Engineering planning cycles. - Build SEO QA into pre- and post-launch workflows: review staging environments, prevent regressions, catch issues before they cost rankings. - Build the business case for technical SEO projects — owning the impact, effort, and prioritization rationale end-to-end. - Build for scale: - Design and maintain technical SEO automations: indexability monitoring, sitemap validation, hreflang checks, redirect monitoring — using GSC API, DataForSEO MCP, and n8n. - Own technical SEO best practices documentation so DRIs across SEO, Content, and Localization can enforce consistent standards without reinventing them. - Run technical SEO split tests and advise on methodology for broader specialist testing initiatives. - Stay ahead: - Own Hostinger's technical readiness for AI-powered discovery — structured data for LLM citation, AI bot crawlability, and monitoring how AI crawlers access content at scale. - Translate technical wins into language stakeholders care about — not "847 crawl errors fixed" but "we unlocked X pages blocking organic traffic to [product]." Qualifications - 5+ years of hands-on technical SEO on large, complex websites — with a track record of diagnosing real problems and shipping real fixes. - Multi-locale SEO at scale. - Deep expertise across the full technical stack: crawlability, indexation, site architecture, structured data, Core Web Vitals, JS rendering, hreflang, and multilingual SEO. - Experience leading pre- and post-migration audits — you know what breaks, why it breaks, and how to stop it. - Commercially minded: you prioritize by business impact, connect technical work to acquisition and billings, and never present a finding without a "so what". - Confident working with engineering teams — you can scope a ticket, validate the fix, and explain the trade-off to a non-technical stakeholder in the same breath. - Experience building technical SEO automations — Python, API integrations, or workflow tools; you reduce manual overhead, you don't just live with it. - Proficient with core tooling: GSC, Screaming Frog, Ahrefs, Lumar or Botif. Requirements - Hands-on experience with AI search readiness: structured data for LLM citation, entity optimization, AI crawler monitoring. - Familiarity with DataForSEO, GSC API, and workflow automation tools like n8n. - Experience with JS-rendered environments (React, Next.js). Benefits - 🚀 360 Growth: We provide limitless learning opportunities: access to platforms like Reforge and CoachHub, global conferences, feedback culture, digital libraries, and industry-leading subscriptions. Advance your career with internal mobility, and grow with a team eager to share knowledge and support your success. - 🎯 Freedom & responsibility: Work on your terms, whether from the comfort of home or anywhere in the world. With a home office budget, you can elevate your workspace. Enjoy the flexibility to manage your schedule while bringing your ideas to life in a fast-paced, dynamic environment. - 💪 Wellness simplified: Your health comes first with company-provided sick days, 20 paid suspension days, Headspace subscriptions, and recharge leave. Participate in wellbeing-dedicated events and simply enjoy the balance of a lifestyle that prioritizes wellness. - 🎉 Work hard - play hard: Celebrate your achievements with company events like Town Hall, Meet the Client initiatives, team-building experiences, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Role Description Assurer les installations, les maintenances préventives et curatives, les mises à niveau des équipements chirurgicaux, lasers et diagnostiques commercialisés par Alcon. Développer la satisfaction client par la qualité du service rendu. Vous interviendrez sur le territoire suivant : 07, 12, 15, 26, 30, 34, 43, 48, 84 (référent sur le territoire mais vous pouvez également intervenir sur d’autres secteurs en national selon les besoins du service). Missions Principales - Assurer les interventions techniques pour les appareils distribués par Alcon, principalement sur une zone géographique donnée (Secteur Sud). - Respecter les plans de maintenance commandés par les clients et maximiser la fiabilité des instruments. - Assurer un haut niveau de satisfaction client sur la zone géographique donnée. - Promouvoir l'implantation des contrats d'entretien en collaboration avec la Force de Ventes et le Support Clinique. - Participer à l'atteinte des résultats financiers du Service Technique et d'Alcon France. - Gérer le stock de pièces détachées dédié. - Maintenir à jour la base installée client et fournir à la Force de Ventes des opportunités commerciales. - Contribuer à la sécurité et à la surveillance des produits Alcon en transmettant tout effet indésirable et/ou plainte dont il aurait connaissance. Qualifications - Bac+2 min en Electronique/Maintenance industrielle ou équivalent. - 3 ans min d'expérience pratique du service technique avec des équipements médicaux - en ophtalmologie/optométrie serait un plus. - Bonne connaissance technique : Windows 7/8/10, Outil Microsoft : server 2012 & 2016, Office 365. - Bonne connaissance des réseaux LAN / WAN (Tcp / Ip, VLAN, STP, Routing, NAT / PAT, VPN, etc ...). - Expérience clinique/patient est un plus. - Bon niveau d’Anglais technique. - Connaissance du dépannage et de l’utilisation d’outils biométriques et diagnostiques. - Forte orientation client. - Excellente communication, tant d'un point de vue technique qu’interpersonnel. - Doit être capable de soulever et de porter 25 kg. - L'acuité visuelle et la dextérité manuelle sont nécessaires pour manipuler les outils et l'équipement afin d'accomplir les fonctions essentielles. Company Description