• Administer and maintain Windows Server environments (primarily Windows Server 2016, 2019 and later), including installation, configuration, patching, and performance tuning. • Manage and support core Microsoft services, including Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, NTP and DHCP. • Manage and support VMware infrastructure, including vSphere, vCenter Server, ESXi hosts, VMware HA, and DRS configurations. • Support and maintain virtual and physical server infrastructure within datacenter hosting environments. • Perform monthly patching across multiple servers and ESXi hosts using centralized patch management tools and processes. • Implement and maintain security best practices to protect systems and data; support vulnerability management processes. • Provide technical support to clients, effectively troubleshooting and resolving issues related to Windows and VMware environments. • Provide Problem Management support, including Root Cause Analysis (RCA) for client-impacting incidents and resolving complex underlying issues. • Collaborate with team members on infrastructure planning, upgrades, migrations, and changes. • Assist with server decommissioning and migration activities as required. • Maintain clear and accurate documentation for system configurations, procedures, and troubleshooting guides. • Coordinate effectively with vendors for technical support and procurement. • Participate in an on-call rotation in an escalation capacity.

Role Description This is a remote consulting opportunity supporting a government client. This is not an employee position. The successful consultant must be incorporated and able to provide services through their corporation. The Senior Systems Administrator – Desktop Expertise provides advanced technical leadership within enterprise Helpdesk operations, supporting the deployment, management, and support of end-user technologies across the organization. The role is responsible for delivering Tier 2 and Tier 3 technical support, ensuring reliable desktop environments, and maintaining high levels of service quality for end users within remote and distributed operating environments. Key Responsibilities - Design, deploy, administer, and maintain desktop and laptop environments including inventory management - Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals - Manage operating systems and software deployments including updates, patches, and firmware - Support deployment tools such as SCCM and Intune within an enterprise environment - Provide Tier 2 and Tier 3 technical support for escalated service incidents - Track, document, and update service incidents and work orders with accurate reporting - Administer Active Directory for user account creation, access rights, and policy enforcement - Install and configure Microsoft 365 tools, Outlook, and enterprise applications - Perform inventory and asset management for workstation hardware and software - Conduct routine maintenance on client workstations and software applications - Provide coaching and mentorship to technical support staff and field technicians - Support knowledge sharing and continuous improvement initiatives Key Deliverables - Resolved service incidents and escalated support issues - Accurate incident, work-order, and asset documentation - Desktop deployment and configuration standards - Inventory and asset management records - Technical support documentation and operational reports - Process improvement recommendations Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field considered an asset - Certifications in Microsoft technologies, desktop management, or endpoint management considered an asset - ITIL or service management certifications considered an asset - Proven experience supporting enterprise desktop and laptop environments - Strong experience with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory - Experience using SCCM, Intune, and deployment tools - Extensive Helpdesk experience including incident tracking and management - Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms - Strong organizational, documentation, and communication skills - Demonstrated analytical and problem-solving skills - Experience providing technical leadership or mentoring staff considered an asset

• Participarás con un cliente líder en el sector bancario, implementando, dando mantenimiento y mejorando la infraestructura usada por sus equipos de desarrollo y operaciones.

• Design, develop and maintain software programs for healthcare technology • Collaborate with clinical teams to provide needed tools • Engage in the leadership of technology projects • Ensure the quality and accessibility of patient care tools