• Provide administrative and coordination support to the Chief Operations Officer. • Manage key operational processes. • Strengthen communication, compliance, and efficiency across the AMS function. • Draft, review, and prepare correspondence, reports, presentations, and other documentation to company standards. • Provide general administrative assistance, including photocopying, scanning, collating, and filing. • Coordinate team meetings, including scheduling and booking meeting rooms. • Arrange travel and accommodation for the COO and AMS team. • Write, design, and finalise policies, procedures, and process maps for review and approval. • Prepare and distribute the monthly Aged Debtor Report. • Support internal audits of real estate licensing compliance. • Manage the AMS SharePoint site, including graphics, design, and content updates. • Maintain AMS quality documentation in Resolve. • Provide administrative support during major transitions within AMS. • Build and maintain strong relationships with internal stakeholders, including the national service line team, managers, and employees. • Build and maintain professional relationships with external stakeholders, including clients and contractors.

Role Description We are excited to offer a remote opportunity for a Dutch-speaking Client Operations Specialist. In this role, you will be the key point of contact for our clients, ensuring smooth operations and excellent service delivery in a dynamic fintech environment. - Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews. - Handle sensitive customer and client information in compliance with PCI and GDPR policies. - Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution. Qualifications - Flawless communication skills, proficient (both written and oral) in English (B2). - Ability to work in a sensitive and classified information environment is an advantage. - Ability to work quickly and efficiently under deadline pressure. - Very good accuracy and attention to detail, understanding that small details can make the biggest difference. - Proven ability to work and make decisions with minimal supervision. - Proactively utilize strong problem-solving skills to deliver customer-focused solutions. - Working in a back-office environment with customer satisfaction in mind. - Excellent written and verbal communication skills. - Interest in self and team KPIs – focusing on what can be done instead of what cannot be. - Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that. - Flexibility is required and will occasionally involve overtime work. - Extraordinary teammate, thriving in an environment where camaraderie matters. Benefits - Private Health Insurance from day one. - Free Portuguese lessons. - Great opportunity to grow quickly within the company. - Excellent work opportunity in a dynamic leading multinational company. - Stable work and career progression. - Investment in training (ongoing training) and personal development. - Modern, centrally located buildings with canteen facilities and an excellent public transportation connection. - Free company events and activities.

• Define platform strategy and multi-year roadmap priorities aligned to business and commercial goals • Lead discovery efforts to understand business needs, pain points, and future-state requirements • Develop high-level business requirements and process design recommendations • Partner with cross-functional teams to shape solution concepts and support decision-making • Prioritize platform enhancements and improvement opportunities based on business value and impact • Support governance forums and provide recommendations on platform direction, scope, and sequencing • Monitor adoption, user feedback, and process performance to identify opportunities for improvement • Align platform decisions with broader commercial strategy, integration needs, and downstream impacts • Actively monitor the platform vendor roadmap — identify standard functionality releases that could replace custom-built solutions and bring recommendations to avoid over-customization • Drive platform adoption – determine if gaps are due to a process design issue, a training gap, or a leadership engagement issue

Role Description The client is seeking a proactive and highly organised Operations/Admin Coordinator to support the day-to-day coordination of active projects to support the owner. This role is focused on managing operational workflows, scheduling materials, maintaining job records, coordinating invoicing preparation, and ensuring projects continue moving smoothly behind the scenes. The successful candidate will become a key support person within the business, taking ownership of project administration and workflow management through BuildPaperless, while helping reduce administrative bottlenecks and freeing up the owner to focus on site operations and business growth. Responsibilities - Job Coordination & Operations Support (Primary Focus) - Coordinate day-to-day operational and administrative activities across active projects - Schedule and organise project requirements ahead of delivery and commencement - Monitor project progress and ensure key tasks are completed on time - Assist with workflow management across multiple active jobs - Track upcoming deadlines, supplier requirements, and project milestones - Maintain visibility of project schedules and outstanding actions - BuildPaperless System Management - Manage and maintain project workflows within BuildPaperless - Create, update, and monitor job records throughout the project lifecycle - Ensure project information, notes, documentation, and workflow stages are kept accurate and up to date - Monitor workflow status and proactively identify bottlenecks or outstanding actions - Assist with ongoing optimisation of internal processes and system usage - Materials & Supplier Coordination - Book and coordinate concrete deliveries for upcoming projects - Arrange steel orders and supplier bookings - Liaise with suppliers to confirm delivery schedules and project requirements - Ensure materials are organised and available to support project timelines - Follow up on supplier communications and scheduling changes as required - Administrative & Project Support - Manage project-related documentation and records - Support email communication and customer follow-up where required - Prepare and coordinate invoicing for completed and active projects - Ensure job information, supplier costs, and supporting documentation are accurately recorded prior to invoicing - Submit invoices to the owner for final review and approval - Maintain accurate invoicing records within BuildPaperless and related systems - Coordinate information between field staff, suppliers, and office operations - Help maintain organised systems and documentation across the business Qualifications - Previous experience in operations, project coordination, construction administration, scheduling, or a similar operational support role - Experience using construction workflow or job management software such as Build Paperless, Buildxact, SimPRO, AroFlo, or similar systems - Strong proficiency in Microsoft Office and Google Workspace for project tracking, documentation, reporting, and communication - Ability to coordinate multiple active projects, competing priorities, and deadlines simultaneously - Strong organisational, administrative, and time management skills - Excellent communication and stakeholder coordination abilities - High attention to detail with strong process management capabilities - Comfortable learning, managing, and taking ownership of construction workflow systems - Proactive problem-solving skills and the ability to work independently with minimal supervision - Experience coordinating suppliers, deliveries, schedules, and operational workflows is highly desirable Desirable - Experience using BuildPaperless, Buildxact, SimPRO, AroFlo, or similar construction management software - Experience in the construction, concreting, trades, or building industry - Familiarity with supplier coordination and project scheduling - Understanding of construction project lifecycles and site operations - Australian Work Hours