• Define platform strategy and multi-year roadmap priorities aligned to business and commercial goals • Lead discovery efforts to understand business needs, pain points, and future-state requirements • Develop high-level business requirements and process design recommendations • Partner with cross-functional teams to shape solution concepts and support decision-making • Prioritize platform enhancements and improvement opportunities based on business value and impact • Support governance forums and provide recommendations on platform direction, scope, and sequencing • Monitor adoption, user feedback, and process performance to identify opportunities for improvement • Align platform decisions with broader commercial strategy, integration needs, and downstream impacts • Actively monitor the platform vendor roadmap — identify standard functionality releases that could replace custom-built solutions and bring recommendations to avoid over-customization • Drive platform adoption – determine if gaps are due to a process design issue, a training gap, or a leadership engagement issue

Role Description The client is seeking a proactive and highly organised Operations/Admin Coordinator to support the day-to-day coordination of active projects to support the owner. This role is focused on managing operational workflows, scheduling materials, maintaining job records, coordinating invoicing preparation, and ensuring projects continue moving smoothly behind the scenes. The successful candidate will become a key support person within the business, taking ownership of project administration and workflow management through BuildPaperless, while helping reduce administrative bottlenecks and freeing up the owner to focus on site operations and business growth. Responsibilities - Job Coordination & Operations Support (Primary Focus) - Coordinate day-to-day operational and administrative activities across active projects - Schedule and organise project requirements ahead of delivery and commencement - Monitor project progress and ensure key tasks are completed on time - Assist with workflow management across multiple active jobs - Track upcoming deadlines, supplier requirements, and project milestones - Maintain visibility of project schedules and outstanding actions - BuildPaperless System Management - Manage and maintain project workflows within BuildPaperless - Create, update, and monitor job records throughout the project lifecycle - Ensure project information, notes, documentation, and workflow stages are kept accurate and up to date - Monitor workflow status and proactively identify bottlenecks or outstanding actions - Assist with ongoing optimisation of internal processes and system usage - Materials & Supplier Coordination - Book and coordinate concrete deliveries for upcoming projects - Arrange steel orders and supplier bookings - Liaise with suppliers to confirm delivery schedules and project requirements - Ensure materials are organised and available to support project timelines - Follow up on supplier communications and scheduling changes as required - Administrative & Project Support - Manage project-related documentation and records - Support email communication and customer follow-up where required - Prepare and coordinate invoicing for completed and active projects - Ensure job information, supplier costs, and supporting documentation are accurately recorded prior to invoicing - Submit invoices to the owner for final review and approval - Maintain accurate invoicing records within BuildPaperless and related systems - Coordinate information between field staff, suppliers, and office operations - Help maintain organised systems and documentation across the business Qualifications - Previous experience in operations, project coordination, construction administration, scheduling, or a similar operational support role - Experience using construction workflow or job management software such as Build Paperless, Buildxact, SimPRO, AroFlo, or similar systems - Strong proficiency in Microsoft Office and Google Workspace for project tracking, documentation, reporting, and communication - Ability to coordinate multiple active projects, competing priorities, and deadlines simultaneously - Strong organisational, administrative, and time management skills - Excellent communication and stakeholder coordination abilities - High attention to detail with strong process management capabilities - Comfortable learning, managing, and taking ownership of construction workflow systems - Proactive problem-solving skills and the ability to work independently with minimal supervision - Experience coordinating suppliers, deliveries, schedules, and operational workflows is highly desirable Desirable - Experience using BuildPaperless, Buildxact, SimPRO, AroFlo, or similar construction management software - Experience in the construction, concreting, trades, or building industry - Familiarity with supplier coordination and project scheduling - Understanding of construction project lifecycles and site operations - Australian Work Hours

• Conduct intake of complex sales opportunities to ensure completeness and readiness for review • Collect, review, and validate supporting artifacts, including related agreements, previously approved pricing, and prior compliance or vetting reviews • Manage collaboration with cross-functional stakeholders, including Contracts/Legal, Pricing, Compliance, Vetting, and Billing • Act as the primary liaison between Sales and internal partners during deal structuring and approval • Support Sales with follow-up items required to advance opportunities through approval workflows • Track deal progress and dependencies, holding stakeholders accountable to timelines and SLAs • Ensure all required approvals are secured, documented, and properly recorded before opportunities progress through sales stages and execution • Identify recurring issues, bottlenecks, and quality gaps in deal execution. Recommend process improvements and opportunities for automation

• Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms • Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients • Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention • Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones • Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service • Collaborate with the executive team to align operational capabilities with company growth targets • Ensure regulatory compliance across multiple jurisdictions for our fund administration clients • Drive automation and process optimization to increase capacity while maintaining our 90+ NPS • Manage relationships with key service providers and strategic partners that can support the portfolio • Implement risk management protocols and best practices across the organization