• Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies. • Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas. • Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships. • Develop and maintain multi-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles. • Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels. • Serve as the primary executive point of contact for assigned accounts, ensuring alignment between customer objectives and solution outcomes. • Partner closely with Account Technology Specialists, along with Channel and Alliance partners organizations to drive adoption and value realization. • Maintain disciplined pipeline management, deal execution, and forecasting accuracy across expansion and renewal opportunities. • Navigate Federal procurement processes, compliance requirements, and contracting vehicles to support timely customer outcomes. • Provide customer feedback and market insights to inform go-to-market strategy, product roadmap priorities, and adoption programs.

Role Description Cision is looking for an Enterprise Account Director to focus on retaining and growing our footprint within our most valued strategic customers. The position will sit under the Sales organization and is designed to focus on expanding our services footprint across your assigned account base consisting of mostly Fortune 100 type accounts. You will love to engage clients to share the value of marketing technology, data, analytics, and strategic services to build higher revenue streams with major brands. We want a person who understands how to oversee renewal and upsell programs in conjunction with customer success managers to continuously add value to our clients while growing their commitment to Cision. Reporting to the Regional Vice President of Sales, you will use your position to bring the best thinking to this important role to meet the needs of our brand clients, and deliver sustained revenue growth by developing and executing on strategic account plans. What you'll do: - Be assigned revenue targets in assigned key accounts, and meet other key account objectives defined by company management; - Establish productive, professional relationships with key personnel in assigned customer accounts; - Introduce new offers to existing users and expand our presence to new divisions and subsidiaries; - Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map Cision product features and associated benefits to address their needs; - Collaborate with marketing and pre-sales teams to build and launch upsell programs that highlight the value of new offers; - Work with internal stakeholders, including Product, Customer Success and Client Services teams to evangelize Cision’s product offering to clients, and meet customer expectations and performance objectives; - Introduce Cision solutions to additional client teams and groups to advance our position across key accounts; - Coordinate the development of strategic account plans with the customer success teams to align timing and sequence of sales processes in conjunction with renewal and retention effort; - Onsite travel to meet with your clients (minimum of 30% travel); - Achieve and exceed assigned sales quota in designated strategic accounts. Qualifications - 5+ years’ experience in sales or account management role; - Genuinely curious about how earned and social data can solve business problems; - Experienced in crafting and executing sales strategies to win business; - Ability to develop high level relationships across an organization in fortune 100 accounts; - Completely comfortable leading meetings in front of large groups and pitching offers; - Dedicated to teamwork and able to deliver in competitive sales engagements; - An exceptional communicator and relationship builder; - Drive to work autonomously and proactively in a remote work environment. Requirements - Experience working in digital, social, media relations and marketing, analytics research and insights teams; - Knowledge of the marketing technology sector including public relations, digital, social, marketing automation, data integration, attribution and consumer and market insight; - Prior roles in sales and account management. Benefits - Competitive salary range: $210,000-230,000 OTE; - Inclusive environment where all employees can be their authentic selves; - Commitment to diversity, equity, and inclusion.

• Increase revenue and build lasting relationships with customers while representing our comprehensive portfolio of scientific products and services • Develop and implement strategic sales plans, manage key account relationships, and ensure customer satisfaction through consultative selling • Work with cross-functional teams to provide tailored solutions that meet customer needs while achieving sales targets • Serve as a trusted advisor to help customers advance their scientific goals through a combination of customer visits and virtual engagement

Role Description Are you a self-starter who thrives on delivering measurable value to enterprise clients? Do you love building deep, strategic relationships with senior stakeholders? Are you looking to make a high-impact contribution on a small but fast-growing team? Then we’re looking for you! FMX is seeking an Enterprise Customer Outcome Manager to join our award-winning Customer Success team, often referred to as our "secret weapon." Our 98% customer satisfaction rating is no accident! We’re relentless about driving outcomes, ensuring adoption, and helping our customers succeed. In this role, you will serve as the strategic point of contact for some of FMX’s largest and most high-profile accounts post-implementation. You will partner with customer leadership to maximize platform value, proactively identify growth opportunities, and ensure FMX remains mission-critical to their operations. Responsibilities: - Serve as the primary strategic advisor to enterprise accounts post-implementation - Own the overall customer relationship and ensure adoption, retention, and satisfaction - Deliver and lead quarterly business reviews with key stakeholders and decision-makers - Identify upsell and cross-sell opportunities and collaborate with Sales to close them - Proactively monitor account health and usage to ensure customers are realizing full value - Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects - Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat - Act as the internal voice of the customer, advocating for feature requests and enhancements - Travel to key customer sites and events (~25% travel) - Build executive relationships and serve as a trusted strategic partner across accounts Qualifications - Experience in enterprise account management, customer success, or a similar client-facing role in SaaS - A strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies - Familiarity with facilities or operations management software (FMX experience is a plus) - Confidence building rapport and influencing VP and C-level stakeholders - Proven experience managing a book of complex, high-value accounts - Comfort analyzing usage data and translating it into actionable insights - Experience with Salesforce, Planhat (or similar CS platforms), and Microsoft Excel - Strong time management and organizational skills with a high attention to detail - A positive, proactive mindset and the ability to think strategically under pressure - Excellent written, verbal, and presentation skills, including the ability to facilitate executive-level reviews - A match with our core pillars: Excellence, Teamwork, and Integrity. Requirements - Apply! Submit your resume and answers to the application questions via the Workable portal - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. - Assessment: Selected candidates will complete an assessment activity as part of the hiring process. - Final Panel Interview: A 60-minute panel interview with teammates you’ll be working with on a regular basis. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental and vision insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll provide up to $500 to help with equipment, furniture and accessories. - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. Compensation - The base salary range for this position is expected to be $70,000 annually. - This position is also eligible for a Company Performance Bonus. - 401(k) and medical / dental / vision / short and long term disability / life insurance. - The candidate for this position can be located anywhere in the US.