• Increase revenue and build lasting relationships with customers while representing our comprehensive portfolio of scientific products and services • Develop and implement strategic sales plans, manage key account relationships, and ensure customer satisfaction through consultative selling • Work with cross-functional teams to provide tailored solutions that meet customer needs while achieving sales targets • Serve as a trusted advisor to help customers advance their scientific goals through a combination of customer visits and virtual engagement

Role Description Are you a self-starter who thrives on delivering measurable value to enterprise clients? Do you love building deep, strategic relationships with senior stakeholders? Are you looking to make a high-impact contribution on a small but fast-growing team? Then we’re looking for you! FMX is seeking an Enterprise Customer Outcome Manager to join our award-winning Customer Success team, often referred to as our "secret weapon." Our 98% customer satisfaction rating is no accident! We’re relentless about driving outcomes, ensuring adoption, and helping our customers succeed. In this role, you will serve as the strategic point of contact for some of FMX’s largest and most high-profile accounts post-implementation. You will partner with customer leadership to maximize platform value, proactively identify growth opportunities, and ensure FMX remains mission-critical to their operations. Responsibilities: - Serve as the primary strategic advisor to enterprise accounts post-implementation - Own the overall customer relationship and ensure adoption, retention, and satisfaction - Deliver and lead quarterly business reviews with key stakeholders and decision-makers - Identify upsell and cross-sell opportunities and collaborate with Sales to close them - Proactively monitor account health and usage to ensure customers are realizing full value - Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects - Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat - Act as the internal voice of the customer, advocating for feature requests and enhancements - Travel to key customer sites and events (~25% travel) - Build executive relationships and serve as a trusted strategic partner across accounts Qualifications - Experience in enterprise account management, customer success, or a similar client-facing role in SaaS - A strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies - Familiarity with facilities or operations management software (FMX experience is a plus) - Confidence building rapport and influencing VP and C-level stakeholders - Proven experience managing a book of complex, high-value accounts - Comfort analyzing usage data and translating it into actionable insights - Experience with Salesforce, Planhat (or similar CS platforms), and Microsoft Excel - Strong time management and organizational skills with a high attention to detail - A positive, proactive mindset and the ability to think strategically under pressure - Excellent written, verbal, and presentation skills, including the ability to facilitate executive-level reviews - A match with our core pillars: Excellence, Teamwork, and Integrity. Requirements - Apply! Submit your resume and answers to the application questions via the Workable portal - Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. - Hiring manager conversation: A 60-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. - Assessment: Selected candidates will complete an assessment activity as part of the hiring process. - Final Panel Interview: A 60-minute panel interview with teammates you’ll be working with on a regular basis. - Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental and vision insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: We’ll provide up to $500 to help with equipment, furniture and accessories. - Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? - Flexible Schedule: We offer a flexible schedule to help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. Compensation - The base salary range for this position is expected to be $70,000 annually. - This position is also eligible for a Company Performance Bonus. - 401(k) and medical / dental / vision / short and long term disability / life insurance. - The candidate for this position can be located anywhere in the US.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Account Manager (SAM) will maintain and expand relationships with strategically important customers in the closet and home organization industry. The SAM will travel within a defined geography promoting a relevant assortment of Häfele hardware to a group of pre-defined manufacturers and designers in the closet and home organization industry. The SAM will lead the customer account planning and will be accountable for driving growth, increased share of wallet and delivering results. The SAM will drive customer satisfaction and demonstrate a deep insight into the customer’s business. - Prior Closet Industry experience required - This role is REMOTE, but individual must live in the greater Orlando, FL area ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned: - Develop and manage a detailed sales and support plan in Salesforce for the portfolio of accounts, including strategic and tactical sales planning. - Achieve sales account and plan objectives. - Establish strong, long-term client relationships. - Travel daily within the defined geography to visit customers and potential customers, including owners, production personnel, designers and decision makers. - Provide solutions and innovative ideas to meet client needs. - Develop a daily agenda of customer visits to demonstrate current and speculative products and assist in customer hardware decisions including new product development. Determine the customer’s needs. - Provide accurate reports on daily activities to Sales Management at regular intervals. - Prepare price quotations and write orders subject to approval by Häfele Management. - Maintain detailed files on previous, current and future customer product presentations and associated meetings. - Travel to trade shows within and outside of the territory. This may include nights and weekends. - Participate in required training (product, computer, sales, etc...) within and outside of the territory. - Keep company informed on competitive products, promotional matter, sales techniques, pricing, warranty and marketing policies. - Complete product and market research reports as directed by Sales and Marketing Management. - Communicate as needed with Customer Service, Sales Management, Marketing Management and other internal personnel via phone, fax and e-mail regarding customer activities on a regular basis. - Maintain a home office to conduct business exclusively for Häfele America Co. Qualifications - Bachelor’s degree from a four-year college or university and 1 to 2 years of related sales experience; or an equivalent combination of education and experience in the closet and home organization industry. - Ability to read, analyze and interpret general business documents, technical procedures and basic technical drawings. - Ability to write reports, business correspondence, and procedures. - Ability to effectively present information and to respond to inquiries from managers and customers. - Basic computer skills are required. Requirements - Ability to understand how a product works and communicate features, benefits and alternative products as needed to customers. - Ability to schedule, develop and perform customer specific presentations at customer locations or industry trade shows. - Ability to calculate figures and amounts, such as discounts, proportions, percentages, area, circumference, volume, metric conversions, and apply basic concepts of algebra and geometry. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of technical instructions in mathematical and diagram form and deal with abstract and concrete variables. - Experience using the Microsoft Office suite of products, with an emphasis on using Excel regularly. - Experience with Salesforce a plus but not required. - Physical demands of the position include travel to the customer’s place of business, use of hands to demonstrate products, good verbal skills and the ability to lift up to 50 pounds. Benefits - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment - The work environment varies as to the customer’s business. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintaining and building new customer relationships • Demonstrating and communicating product specifications and their benefits to customers • Supporting customers from start-to-delivery • Travel will be required to meet with customers, attend meetings/inspections at manufacturing facility, participate in regional trade shows and attend company events