• As a Senior Solutions Engineer, you will be a key driver of Neo4j’s growth across India, with a primary focus on Public Sector customers including Government Ministries, Public Sector Undertakings (PSUs), Defence, Smart Cities, Law Enforcement, and other strategic government agencies. • You will partner closely with Enterprise Account Executives, customers, and ecosystem partners to articulate business value, shape technical solutions, and accelerate the adoption of graph technology across some of the country's most complex and mission-critical initiatives. • This role requires a combination of technical expertise, consultative solution selling, and an understanding of the Public Sector procurement landscape, stakeholder ecosystem, and regulatory requirements. • Engage in deep technical and business discovery, support the sales process through value-based selling, and collaborate with key partners, including hyperscalers (AWS, Azure, GCP), strategic ISVs, and System Integrators to drive joint go-to-market initiatives.

• Partnering with sales to shape deals, deliver standout demos, analyse client environments, and design winning SAP, Oracle, PeopleSoft, and Managed Services solutions • Owning technical accuracy, competitive positioning, and seamless handovers while ensuring every opportunity is set up for commercial and delivery success • Defining strategy, establishing operating rhythms, and embedding best practice selling across global teams • Leading, coaching, and growing presales and sales enablement talent through structured onboarding, continuous training, and competency frameworks • Connecting sales, marketing, product, delivery, and customer success to ensure unified messaging, smooth processes, and powerful go ‑ to ‑ market execution. • Analysing win rates, cycle times, CRM insights, and market trends to sharpen strategy, improve efficiency, and influence decision-making at senior levels • Balancing hands-on client delivery with leadership of enablement strategy, ensuring readiness, consistency, and measurable uplift in sales effectiveness.

• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows. • Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations. • Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities. • Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data). • Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team. • Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization. • Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

• Develop and maintain demo environments for solution engineers • Collaborate with product managers to define and design new features • Innovate using Salesforce APIs and AI tools • Ensure demo quality and security • Mentor and train team members