• Partnering with sales to shape deals, deliver standout demos, analyse client environments, and design winning SAP, Oracle, PeopleSoft, and Managed Services solutions • Owning technical accuracy, competitive positioning, and seamless handovers while ensuring every opportunity is set up for commercial and delivery success • Defining strategy, establishing operating rhythms, and embedding best practice selling across global teams • Leading, coaching, and growing presales and sales enablement talent through structured onboarding, continuous training, and competency frameworks • Connecting sales, marketing, product, delivery, and customer success to ensure unified messaging, smooth processes, and powerful go ‑ to ‑ market execution. • Analysing win rates, cycle times, CRM insights, and market trends to sharpen strategy, improve efficiency, and influence decision-making at senior levels • Balancing hands-on client delivery with leadership of enablement strategy, ensuring readiness, consistency, and measurable uplift in sales effectiveness.

• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows. • Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations. • Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities. • Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data). • Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team. • Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization. • Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

• Develop and maintain demo environments for solution engineers • Collaborate with product managers to define and design new features • Innovate using Salesforce APIs and AI tools • Ensure demo quality and security • Mentor and train team members

• Integrating and leading the deployment of the API Security Platform and its components across diverse enterprise ecosystems. • Resolving deployment issues across Kubernetes platforms, virtual appliances, cloud infrastructure, networking, API gateways, authentication flows, hybrid architectures, and distributed applications. • Acting as a partner to customer engineering, DevOps, cloud, networking, or security teams to deploy and operationalize Akamai API Security Platform. • Analyzing API traffic to identify misconfigurations, authentication gaps, performance bottlenecks. • Supporting configuration of in/out-bound traffic sources for major API gateways and platforms (such as F5, Citrix, Apigee, Kong, NGINX, or MuleSoft). • Developing enterprise architecture diagrams, integration patterns, deployment plans, and operational runbooks. • Leading customer workshops, technical enablement sessions, and architectural reviews.