• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process. This includes co-pilot for adjuster guidance, Photos & Documents analysis (data extraction, summarization, automation), and designing code-less AI Agent workflows. • Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools, developing objective metrics to show impact and ROI, and help customers adopt these new processes across their organizations. • Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities. • Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters (e.g., model settings, context window data). • Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams. Translate customer needs into actionable feature requests and serve as the first line of technical support for the engineering team. • Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization. • Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

• Develop and maintain demo environments for solution engineers • Collaborate with product managers to define and design new features • Innovate using Salesforce APIs and AI tools • Ensure demo quality and security • Mentor and train team members

• Integrating and leading the deployment of the API Security Platform and its components across diverse enterprise ecosystems. • Resolving deployment issues across Kubernetes platforms, virtual appliances, cloud infrastructure, networking, API gateways, authentication flows, hybrid architectures, and distributed applications. • Acting as a partner to customer engineering, DevOps, cloud, networking, or security teams to deploy and operationalize Akamai API Security Platform. • Analyzing API traffic to identify misconfigurations, authentication gaps, performance bottlenecks. • Supporting configuration of in/out-bound traffic sources for major API gateways and platforms (such as F5, Citrix, Apigee, Kong, NGINX, or MuleSoft). • Developing enterprise architecture diagrams, integration patterns, deployment plans, and operational runbooks. • Leading customer workshops, technical enablement sessions, and architectural reviews.

Role Description - Design and implement SAP IS‑U application solutions in line with business requirements and the company’s digital strategy - Define solution architecture and participate in technical and architectural decision‑making - Prepare and maintain functional and technical specifications - Coordinate and/or contribute to SAP IS‑U development, configuration, and integration activities - Ensure proper integration of SAP IS‑U modules with internal and external systems - Provide ongoing application maintenance focused on SAP IS‑U modules and interfaces - Consult and support internal stakeholders in assessing and evolving their IT needs - Collaborate with internal teams and external vendors involved in solution delivery - Monitor SAP platform developments and promote technology and best‑practice awareness Qualifications - Strong knowledge of the SAP ecosystem (5+ years) - Proven experience with SAP IS-U functional solutions - Hands-on experience with SAP development tools and technologies (ABAP, ODATA, Web Services) - Experience in designing and implementing application solutions aligned with business and digital strategy - Ability to write functional and technical specifications - Strong communication skills and ability to work closely with internal clients - Proactive, resilient mindset with a focus on continuous improvement - University degree, EPF diploma, or equivalent qualification in Information Technology Requirements - Experience working with public-sector or utility companies (nice-to-have) - Familiarity with SAP platform evolution and long-term system modernization (nice-to-have) - Experience in application lifecycle management and integration projects (nice-to-have) - Exposure to sustainability, energy transition, or smart utilities initiatives (nice-to-have)