• Responsible for providing technical direction and support to customers on operation and maintenance of company products • Serve as customer contact on technical and service-related problems • Demonstrate uses and advantages of products • Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up • Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management • Provide preventative maintenance in accordance with published procedures • Keep performance and maintenance records on the equipment • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Analyze equipment failures to determine cause and recommend corrective action • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations • May participate in installation planning phase • Maintain customer good will through effective communication of all services rendered and maintaining a proper business appearance as defined by service management • Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools • All employees are responsible for ensuring compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems

• Troubleshoot and perform repairs on a wide range of medical imaging equipment, ensuring maximum uptime and reliability across healthcare sites in Scotland. • Communicate clearly and professionally with customers and internal stakeholders to ensure service expectations are met and exceeded. • Collaborate closely with local Sales and Clinical Applications teams to support customer needs and drive solution-oriented service delivery. • Identify and support opportunities for business growth within the region by leveraging technical insights and customer relationships. • When required provide remote technical support to customers, ensuring fast resolution and an optimal customer experience.

• Provide technical support during the sales process • Assist customers in maximizing product benefits • Troubleshoot and repair complex systems • Collaborate with sales teams

• Installation, Maintenance & Repair of critical diagnostic testing instrumentation • Provide on-time scheduled preventative maintenance for contract customers • Drive the sale of value-added options to our customers • Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions • Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition