• Provide remote support with a combination of dedicated support and helpdesk support • Troubleshoot and resolve complex technical problems • Drive customer satisfaction through service excellence • Ensure escalation situations are managed quickly • Provide 2nd line support to reseller/distributors • Work with Technical Account Manager and Product Manager • Run tests and simulations at the facility • Train new service engineers • Manage the day to day tickets assigned on the SMC Service Portal • Experience with generating and presenting quality reports

Role Description This is a remote, hourly position requiring 100% travel across the Northeast region. With overtime, travel, and supplemental earnings, MCE Technicians have the potential to earn over $100,000 per year. If you enjoy traveling and want to grow your electrical and mechanical skills while working on exciting projects, join our Travel Repair/MCE Team and help power communities with clean energy. As a Major Component Exchange/Repair Technician, you’ll be at the forefront of specialized wind turbine repair and optimization. Traveling to sites across the region, you’ll lead or support major component exchanges – ensuring minimal downtime and peak turbine performance. Your work helps keep turbines turning and communities powered. Key Responsibilities - Ensure safety for everyone involved, including: - Risk Assessment: Identify potential hazards before starting. - Protective Measures: Use appropriate gear, follow protocols, and maintain a safe environment. - Compliance: Adhere to safety regulations and standards to prevent accidents. - Perform major component exchanges including gearboxes, generators, and other critical systems. - Execute maintenance, minor to medium repairs, design modifications, retrofits, and special projects – all following established procedures. - Travel extensively to support turbine operations across multiple platforms and site conditions. - Collaborate with teams to ensure safe, efficient, and high-quality work. - Conduct safety inspections and ensure a secure working environment. Qualifications - Prioritize safety above all else. - Preferred wind turbine experience with hands-on MCE work. - Minimum one year of wind technician experience, or six months wind technician experience with a Wind Technician certificate/education, or 2 years of transferrable mechanical, electrical, and/or hydraulic experience. - Proven expertise in troubleshooting and executing major repairs on various platforms. - Comfortable with 100% travel and working in varied site conditions. - A collaborative technician who thrives on solving complex challenges. - Physically fit, comfortable working in various conditions, and at heights. - Ability to speak, read and follow instructions in English. - High school diploma (or equivalent), a valid driver’s license, and legally authorized to work in the U.S. without the need for current or future sponsorship. Training & Equipment Vestas invests in your growth, providing access to comprehensive training programs and certifications like GWO Safety & Technical Training. You’ll also receive all necessary PPE and equipment to perform safely. Benefits - Medical, dental, and vision coverage for you and your family. - Paid time off, holidays, and parental leave. - Opportunities for career progression and pay-for-certification growth. - 401(k) with company match, life insurance, and disability coverage. - An established safety culture and inclusive, collaborative workplace. Salary & Career Growth We offer attractive pay packages, performance bonuses, and opportunities to support your professional development. The base pay salary range for this position is $27.43-$33.43/hr., with potential for additional variable compensation. Pay will be determined based on experience and qualifications. We are offering a $2,500 USD Sign On Bonus. Physical Demands - Ability to stand and walk for prolonged periods of time. - Hearing ability to use telephones, close range radios or related devices. - Visual acuity including depth perception, field of vision and the ability to distinguish between colors. - Ability to stoop, kneel, crouch or crawl as needed, as well as hand-eye coordination and manual dexterity. - Ability to climb stairs & vertical ladders to heights of 60 to 100 meters and supervise work in confined space environments. - Ability to lift, push, pull, carry items up to, but not more than 50 lbs. in weight. - Ability to observe training and obtain certification in required safety programs. - Combined weight of prospective employee, required PPE and gear shall not exceed 300 lbs. Our Commitment to Fair Hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply.

• Installer, configurer, maintenir, dépanner et réparer les systèmes et équipements des clients. • Gérer l'entretien préventif. • Assurer la satisfaction des clients. • Travailler sur site ou à distance selon les besoins.

• Deliver high-quality technical support by managing service contracts, coordinating site activities, and contributing to the commissioning of FACTS and HVDC equipment. • Manage service contracts, oversee site activities, and provide hands-on support during commissioning of FACTS and HVDC equipment. • Maintain system availability, resolve technical issues, and ensure safe, efficient execution of service activities. • Lead and execute maintenance, onsite interventions, and technical support activities across FACTS and HVDC transmission systems.