• Partner with GBA leadership to establish and run the weekly, monthly, and quarterly operating cadence • Facilitate proactive operational reviews to support accurate financial, time, and utilization forecasting across primary GBA programs • Lead and participate in advanced operational reporting and forecasting structure for strategic opportunities • Create and oversee the creation of reporting required for GBA consultant delivery and account leadership • Support large pursuits through bid management coordination and execution, a of close plans to win the work • Work with Sales and Project Management Office for GBA establish sales to project start/delivery handoff procedures • Experience working across global teams • Monitor execution of GBA staffing, approval, and resource management procedures to ensure consistency and operational alignment

• Manage and resolve technical and operational support requests for a global technology community program • Troubleshoot issues involving account systems, permissions, workflows, and benefit fulfillment • Investigate root causes using terminal interfaces, command-line tools, logs, and debugging techniques • Identify repetitive operational tasks and create automation or scripting solutions to improve efficiency • Support and optimize internal tooling, workflows, and operational processes • Collaborate cross-functionally with program managers, operations teams, and technical stakeholders • Contribute to knowledge base documentation, process improvements, and self-service resources • Proactively identify gaps, inefficiencies, and opportunities for operational enhancement • Help improve support experiences through AI-based tools and workflow automation

• Support daily project intake by logging requests, gathering briefs, and routing work to the appropriate team members • Maintain project trackers and status dashboards to keep the team informed of progress and upcoming deadlines • Assist in building project timelines and workback schedules under the guidance of senior team members • Coordinate scheduling for stand-ups, kick-offs, and review meetings • Help manage asset libraries and shared resources, ensuring files and templates are organized and accessible • Support vendor and contractor coordination by tracking deliverables, invoices, and communication logs • Document processes and procedures as directed, contributing to the team's operational knowledge base • Identify bottlenecks or blockers in active projects and surface them promptly to senior team members • Use AI tools to assist with routine tasks such as drafting briefs, summarizing project updates, and organizing intake information

• Own regional operating results with full accountability for revenue growth, profitability, client retention, safety, and operational execution • Partner closely with commercial leaders to drive organic growth, strengthen customer relationships, and expand strategic partnerships • Recruit, develop, and retain exceptional leaders capable of delivering results and building strong teams • Drive consistency, standardization, and continuous improvement across all operational processes