• Own regional operating results with full accountability for revenue growth, profitability, client retention, safety, and operational execution • Partner closely with commercial leaders to drive organic growth, strengthen customer relationships, and expand strategic partnerships • Recruit, develop, and retain exceptional leaders capable of delivering results and building strong teams • Drive consistency, standardization, and continuous improvement across all operational processes

Role Description Fetch is seeking a Product Strategy & Operations Director to drive high-priority strategic and operational initiatives across the Product & Technology organization. In this high-impact senior individual contributor role, you’ll help shape organizational direction, drive prioritization and investment decisions, and improve how Product, Technology, Growth, Marketing, and Go-To-Market teams operate together. You’ll partner closely with senior leadership (including CPO, CTO) to bring structure to ambiguous problems, improve operating rhythms, and ensure strategic priorities translate into measurable business outcomes. This role requires someone who can operate at both the strategic and operational level — moving fluidly between long-term planning, organizational problem-solving, and hands-on execution. This role sits at the intersection of strategy, operations, analytics, and execution. You’ll help connect company strategy to product direction, roadmap prioritization, operational decision-making, and cross-functional execution across some of the company’s most important growth initiatives. This role is best suited for someone who is comfortable stepping into undefined spaces, identifying what matters most, and independently driving progress across teams and leadership stakeholders. The ideal candidate is highly analytical, comfortable operating in ambiguity, and able to influence organizational direction through strong judgment, structured thinking, and operational leadership. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 10+ years of experience in strategy & operations, product operations, consulting, product management, business operations, or related fields. - Strong strategic problem-solving skills with the ability to structure and lead complex, ambiguous initiatives. - Highly analytical with experience using data to drive decision-making and influence senior stakeholders. - Proven ability to drive multi-functional initiatives from strategy through execution in fast-paced, high-growth environments. - Strong cross-functional leadership skills and ability to influence without direct authority. - Excellent communication skills, including experience building executive-level narratives, recommendations, and decision-making materials. - Familiarity with product development lifecycles, growth organizations, and technology teams preferred. Requirements - Drive strategic planning, roadmap prioritization, and investment tradeoff discussions across Product & Technology. - Partner with senior leadership to shape priorities, identify organizational risks, and drive alignment across teams. - Help define portfolio-level prioritization across product, growth, and platform initiatives. - Translate long-term business and product strategy into operational direction and execution plans. - Bring structure and clarity to ambiguous or cross-functional business challenges. - Drive Product & Technology planning cycles, business reviews, operational cadences, and executive decision-making processes. - Shape operating models, planning processes, and cross-functional decision-making frameworks across teams. - Ensure strategic initiatives are properly prioritized, sequenced, and executed across functions. - Identify operational friction, dependency gaps, and execution risks before they become larger organizational issues. - Lead multi-quarter strategic initiatives tied to company growth and product strategy. - Conduct deep-dive analyses on product performance, operational trends, user behavior, and business impact. - Translate complex analyses into actionable recommendations and executive-level narratives. - Build frameworks, metrics, and reporting that improve prioritization, investment decisions, and organizational effectiveness. - Help leadership teams define success metrics and evaluate business impact across strategic initiatives. - Partner across Product, Engineering, Design, Data, Finance, Marketing, Growth, and Commercial teams to drive alignment on strategic priorities. - Lead high-priority initiatives that require coordination across multiple functions and senior stakeholders. - Drive alignment between product strategy, growth priorities, go-to-market execution, and operational planning. Benefits - Competitive compensation packages including base, equity, and benefits. - Base salary range for this position is $173,000-$204,000.

Role Description This position provides operations leadership, coaching, and oversight for functions of all Wholesale lines of business, with a focus on managing the Client Experience through the accurate application of enterprise guidelines and risk tolerance framework. In addition, as a member of the larger Production Support team, partner with other stakeholders to deliver credit-based and strategy-based initiatives to credit employees across all Divisions. Liaison with Wholesale sales leadership and Wholesale client support leadership. Essential Duties and Responsibilities - Minimum of 2 years Reverse Operations Experience across CLS, PA, and Broker channels, including leadership experience within Operations. - (DE) Underwriting experience is preferred. - Oversees daily loan operations workflow to ensure tasks are completed accurately and within required SLAs. - Work with the sales team to deliver excellent customer service and support to third party partners. - Review escalations for resolution of complex issues with both internal and external partners. - Identify areas for improving process efficiency and recommend possible improvements. - Assists the Wholesale Operations Manager with onboarding and training team members. - Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards. - Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously. - Strong leadership, communication and organizational skills. - Other duties as assigned. Qualifications - Minimum of 2 years Reverse Operations Experience. - Leadership experience within Operations. - (DE) Underwriting experience is preferred. - Strong leadership, communication and organizational skills. Requirements - Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously. - Understanding of government, regulatory and Mutual guidelines. Benefits - Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. - Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. - 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday). - Multiple PPO Medical Plans, as well as HDHP eligible plan. - Dental Coverage. - Vision Coverage. - Company Paid Life Insurance. - 401K with a generous employer match. - Additional Benefits including – Optional Life, FSA, Pet Insurance etc. - Free Legal Services. - Employee Loan Program. - 100% Remote.

• Manage and develop a team of senior level project managers, business system analysts, and product owners. • Manage the project portfolio and coordinate projects, ensuring understanding of Humana's strategic goals. • Partner with IT and business stakeholders to facilitate IT budget management and drive IT prioritization consistent with business needs. • Support Program Increment (PI) planning, ensuring proper intake and prioritization of work in Azure DevOps (ADO). • Oversee User Acceptance Testing (UAT), coordinating with business representatives to ensure effective testing coverage. • Coordinate closely with Department of Health Services (DHS) and attend all required meetings. • Drive operationalization of the annual strategic plan in coordination with Market Development and Engagement leadership, maintaining a two-way communication process for reviewing and prioritizing new initiatives. • Maintain a two-year roadmap for projects to support long-term planning and transparency. • Ensure compliance with Humana's governance standards and project management best practices.