• Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions • Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams • Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination • Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership

• Operate the QA cadences end-to-end — daily anomaly standups, weekly quality reviews, monthly business reviews, and quarterly rubric calibration sessions. Maintain meeting hygiene: agendas, decisions logged, action items assigned with clear owners and due dates. • Manage the central tracker that captures every quality signal raised and routes it to a named owner across the five action workstreams. Publish and enforce service-level agreements; surface adherence (target ≥95%), escalation cycle times (target ≤7 days), and signal-to-action lag (target ≤5 days) to leadership weekly. • Collaborate with Engineering, Product, L&D, Automation, and Operations teams to ensure every quality signal has a destination, every action has an owner, and every outcome is measured. • Work with QA leadership, Product, Data Science, and cross-functional Analytics teams to understand quality trends, prioritize roadmap initiatives, and shape the future of AI-assisted auditing, rubric evolution, and contact-prevention work. • Regularly communicate outcomes and insights to cross-functional stakeholders, including senior leadership, to guide strategic decision-making and drive process and performance improvement. • Build and maintain QA dashboards and reporting that surface critical KPIs such as quality scores, customer sentiment, first contact resolution, average handle time, audit coverage, and action SLA adherence across the customer, retailer, and shopper pillars. • Write SQL queries against contact and audit data to investigate spikes, isolate root causes, identify auditor variance, and answer ad-hoc business questions from CX, Product, and Operations leadership. • Analyze audit data, customer sentiment, and contact-driver patterns to identify systemic issues, calibration drift, and opportunities for contact prevention. • Partner with Data Science, the broader Analytics organization, and QA leads to design dashboards and reporting models that provide a unified view of QA performance across contacts. Work closely with Operations and Legal teams to meet reporting requirements and audit needs. • Develop forward-looking analyses (“if we take action X, what should we expect in metric Y”) to support quarterly goal-setting and ROI assessment for QA-driven initiatives. • Build automated reporting systems to keep CX and operations leaders informed of trends, variations, and opportunities across regions, pillars, and channels.

• Develop comprehensive test plans based on functional and technical specifications to ensure complete coverage • Create, maintain, and execute detailed manual test cases using Zephyr integrated with JIRA • Actively participate in daily squad stand-ups, sprint planning, reviews, and retrospectives in an Agile environment • Log, track, and manage defects in JIRA, verify fixes, and coordinate retesting activities to ensure quality resolution • Validate user stories and tickets to confirm compliance with defined acceptance criteria before release • Apply a Shift-Left testing approach by engaging early in the development lifecycle and collaborating closely with Product Owners and Development teams • Partner with Frontend engineers to transition manual test scenarios into automated test scripts using Cucumber, Gherkin, and Playwright • Contribute to CI/CD pipelines by enhancing automated test coverage and supporting reliable, stable deployments • Perform and support network, performance, smoke, and visual regression testing in production and customer-facing environments

Role Description This Quality Engineering role reports to the VP of Quality and is responsible for maintaining and improving compliance of the Quality Management System used at Beacon Biosignals worldwide. The position will be located in the US, preferably in or near a Beacon hub (Boston or New York). What success looks like: - Support of a 21 CFR Part 820 and ISO 13485 compliant quality management system (QMS) including drafting, revising, reviewing and approving procedures. - Work with internal stakeholders on the qualification and approval of suppliers. - Work with suppliers to address changes, nonconformances, and implement corrective actions, as necessary. - Perform supplier qualification activities, including evaluations and audits. - Maintain QMS processes in compliance as assigned by QA leadership including but not limited to nonconformity management, CAPA management, deviation management, employee training. - Maintain CAPAs and Corrections in compliance with respect to due dates, ensuring tasks are completed on time and items are recorded appropriately by responsible personnel. - Ensure company is compliant with training completion and on time training completion by following up with personnel who are not compliant. - Ensure deviations are opened and closed in a timely manner and documentation is compliant. - Improve processes for compliance, implementing the least burdensome approach. - Manage scheduling, coordination, and meetings for audits with external parties and internal Subject Matter Experts. - Manage audit results/reports, and any actions that arise from audits. - Manage all tasks related to customer and external audits. Qualifications - Bachelor’s degree in relevant scientific/technical field such as Biomedical, Electrical, Systems Engineering or equivalent. - 5 years experience in a regulated industry. - 5+ years quality management experience in a regulated environment following ISO 13485:2016 and 21CFR Part 820. - Experience with electronic Quality Management Systems (eQMS). - Certified Quality Auditor, Certified Quality Engineer or Certified Software Quality Engineer desired, but not required. - Experience auditing and being audited. - Proven ability to work autonomously with hands-on problem solving expertise and strong analytical skills. - Exceptional interpersonal and relationship-building abilities, with a talent for managing projects and guiding decisions across multiple internal and external stakeholders. - Strong analytical, organizational, and communication skills, with a demonstrated ability to adapt effectively to changing circumstances. - Ability to handle multiple projects simultaneously, prioritizing based on risk. - Strong team player, as this position interacts with every Beaconeer. Benefits - The base salary range for this role is determined based on past experience, specific skills and qualifications. - The base salary is one component of the total compensation package, which includes equity, PTO and other benefits.