• Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements • Provide operational support for the global cloud platform, including partnering with development teams • Design scalable, automated solutions for AWS account management in a multi-account environment • Leverage AI development tools such as Claude Code to accelerate engineering workflows, automation, and troubleshooting • Establish and improve governance capabilities including security automation, IAM, and access management • Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform • Develop and operate GitOps-based workflows for infrastructure and platform delivery • Assess application and service requirements and provide architecture recommendations • Collaborate with Security, Network Engineering, and FinOps to improve cloud best practices • Implement security and governance controls to support PCI compliance and ongoing audits • Promote knowledge sharing across development teams on cloud capabilities and best practices • Contribute to agile team practices • Mentor junior engineers and collaborate on design and solutions • Respond to and resolve incidents, and implement improvements to prevent recurrence • Support technology strategy and platform alignment across teams • Build proofs of concept in collaboration with platform and product teams • Develop automation and tooling using Go, Python, or Shell • Manage code, automation, and pipelines using GitLab and CI/CD workflows • Participate in on-call rotation and after hours support as needed

• Enhance and modernize the AWS platform to meet evolving Ticketmaster requirements • Provide operational support for the global cloud platform, including partnering with development teams • Design scalable, automated solutions for AWS account management in a multi-account environment • Leverage AI development tools such as Claude Code to accelerate engineering workflows, automation, and troubleshooting • Establish and improve governance capabilities including security automation, IAM, and access management • Maintain and enhance Infrastructure as Code capabilities, primarily using Terraform • Develop and operate GitOps-based workflows for infrastructure and platform delivery • Assess application and service requirements and provide architecture recommendations • Collaborate with Security, Network Engineering, and FinOps to improve cloud best practices • Implement security and governance controls to support PCI compliance and ongoing audits • Promote knowledge sharing across development teams on cloud capabilities and best practices • Contribute to agile team practices • Mentor junior engineers and collaborate on design and solutions • Respond to and resolve incidents, and implement improvements to prevent recurrence • Support technology strategy and platform alignment across teams • Build proofs of concept in collaboration with platform and product teams • Develop automation and tooling using Go, Python, or Shell • Manage code, automation, and pipelines using GitLab and CI/CD workflows • Participate in on-call rotation and after hours support as needed

• Design, implement, and manage security controls for AI platforms and cloud environments used by Cyber74 clients (Microsoft 365 Copilot, Azure OpenAI, Google Workspace AI, and similar) • Configure and tune Data Loss Prevention (DLP) policies to prevent sensitive data exposure through AI tools and integrations • Develop and maintain alerting rules to detect abuse, anomalous behavior, and policy violations within AI-enabled platforms • Identify, remediate, and track security misconfigurations across AI and cloud environments using industry frameworks and tooling • Conduct security assessments of client AI deployments to identify gaps, risks, and areas for hardening • Collaborate with the vCISO and compliance teams to incorporate AI security considerations into broader client security programs • Document findings, configurations, and procedures; produce clear reports for both technical and executive audiences • Monitor the evolving AI security landscape and recommend new controls, tools, or policies as AI capabilities and threats develop • Support pre-sales and scoping conversations by contributing technical expertise to proposals and client discussions

Role Description We are currently seeking an EPIC ODB Engineer / Architect - Remote to join our team in PLANO, Texas (US-TX), United States (US). An Epic Operational Database Engineer or Architect (ODBA) is responsible for the core Epic database infrastructure, which includes Chronicles (Epic’s proprietary hierarchical database) and its integration with other database systems like Clarity and Caboodle. This role is highly technical and foundational, ensuring that Epic’s backend databases are performant, scalable, and stable. Chronicles Database Architecture and Maintenance: - Design, configure, and maintain Epic’s Chronicles database structures. - Ensure proper setup of master files, globals, and networked storage to support optimal performance and data integrity. - Work with Epic’s tools and guidelines to manage data growth and optimize storage layout. Performance Tuning and Monitoring: - Continuously monitor the operational database for performance bottlenecks (CPU, I/O, cache hit rates). - Analyze and optimize global builds, journaling, indexes, and data access patterns. - Collaborate with Epic TS (Technical Services) and ECSA teams to fine-tune system performance. Upgrades, Environment Builds, and Data Refreshes: - Manage and support Chronicles data refreshes, including copying environments (e.g., PRD to TST/DEV) while ensuring data integrity. - Participate in and support Epic upgrades and versioning processes from the backend/database side. - Architect and automate database components of environment buildouts. Data Integration and Interoperability Support: - Ensure seamless data flow between Chronicles, Clarity, Caboodle, and third-party systems. - Support tools like Bridges, Interconnect, Cloverleaf, and Beaker that depend on efficient and secure database interactions. Security, Compliance, and Disaster Recovery Planning: - Implement and monitor database backup, restore, and journaling strategies to ensure high availability and disaster recovery readiness. - Maintain tight control over access permissions, encryption, and HIPAA-compliant data practices. - Participate in audits and ensure compliance with Epic and regulatory standards. Qualifications - 7–10+ years of experience supporting Epic as an ODBA, DBA, or database architect. - Epic certifications in Chronicles, ODBA, or related technical modules (e.g., Cache/IRIS). - 7–10+ years of deep expertise with InterSystems Caché/IRIS, including globals, journaling, shadowing, and performance tuning. - 7–10+ years of strong understanding of Epic architecture, including Hyperspace, Interconnect, Web Blob, and ancillary systems. - 7–10+ years of proficiency with Linux/UNIX administration and shell scripting. - 7–10+ years of experience with high-availability architectures, clustering, SAN/NAS storage, and virtualization. - 7–10+ years of strong analytical and troubleshooting skills for complex, high-volume clinical systems. Preferred Qualifications - Experience with cloud-based Epic deployments (Azure, AWS, GCP). - Familiarity with Kubernetes, containerization, or infrastructure-as-code. - Experience with enterprise monitoring platforms (e.g., Dynatrace, Splunk, Prometheus, Grafana). - Background in healthcare IT, clinical workflows, or EHR modernization initiatives. - Experience leading major Epic upgrades, migrations, or performance remediation projects.