Ticketmaster

• Utilise bespoke ticketing software to program a variety of ticketing work requests. • Prepare, create, check and maintain a large variety of events and offers, including some of the most complex submissions, ensuring all work is programmed accurately. • Working on set ups for medium/large system venues. • Help train new starters. • Liaise effectively with internal departments and external clients to make sure all events are set up correctly to meet the client’s needs in a timely manner. • Work within a team of people to ensure the Event Programming department works efficiently and maintains a high level of quality and consistency. • Analyse and organise individual workload employing strong attention to detail. • Follow rigorous checking procedures and set guidelines for events and offers. • Become fully conversant with Event Programming processes and bespoke Ticketmaster software packages. • Additional Event Programming or Client Services duties as required. • Working flexible hours as required. • Work in a time pressured environment whilst maintaining a high level of service. • Provide tiered support to other departments at point of on sale. • Anticipate problems within event building and plan contingencies and strategies to deal with them.

• Manage a specific client base and develop long-term partnerships • Plan and deploy ticketing strategies for clients • Identify new business opportunities and participate in client presentations • Coordinate with internal teams for client events and services

Role Description As a Technology Recruiter, you will focus on finding and hiring talent in the fast-paced and competitive fields of Engineering and Product. This will require experience of recruiting in these fields and knowledge of terminology and different technologies to fully understand hiring requirements, candidate expertise and best strategies. What You Will Be Doing - Manage end to end recruitment campaigns from intake call to screening resumes, sourcing talent, making the initial call with candidates, scheduling interviews and extending offers. - Maintain broad partnership with hiring managers, certain leaders and HRBPs to plan for recruitment needs. - Collaborate with hiring managers to determine effective recruitment strategies, which may involve advertising, direct sourcing, agencies, and exploring internal solutions. - Partner with the sourcing team to find the best talent and build pipelines for future requirements. - Manage and coordinate all communications with candidates during recruitment process; working to build and maintain strong relationships with active and passive candidates. - Participate in employer branding activities to attract top tech talent and enhance our reputation in the tech industry. - Emphasize the importance of diversity and equity in the recruitment process. - Attend recruitment events when required, speaking to potential candidates. - Assist with other ad-hoc projects as required. Qualifications - Proven experience in end-to-end in-house or agency recruitment role. - Experience as a Tech Recruiter with a track record of successfully placing candidates in engineering or product roles. - Knowledge of the tech industry, technical roles and the latest industry trends. - Experience with Workday or another ATS. - Experience with sourcing candidates using LinkedIn Recruiter and other sourcing platforms. - Experience working closely with hiring managers to fill the requirements in a timely manner. - Knowledge of commonly used concepts, practices, and procedures within Recruiting. - Working knowledge of Excel. Requirements - Managing Relationships: Able to manage relationships across multiple levels of an organisation and different disciplines, managing their expectations and delivering on agreed outcomes. - Sourcing: Able to understand the needs of a position and identify key factors, translating that into a search for candidates who align with those requirements. - Analytical Thinking: Able to take large amounts of information and distil this to the key factors, then using these key factors to direct efforts. - Planning and Organizing: Efficiently manage own workload, ensuring that assignments are completed within specified timeframes and in line with hiring needs. - Problem Solving: Able to address problems as they arise and find suitable solutions. - Result Focus and Initiative: Focused on achieving the end goal of filling positions but also takes initiative to solve problems as you can see them coming. - Teamwork: Demonstrates awareness of the team's workload and challenges and is able to offer support when needed. - Adaptability and Flexibility: Able to manage workload across various roles and levels. - Customer Focus: Able to provide a high level of service to candidates, hiring managers, and senior stakeholders. - Able to work across multiple time zones in a global team environment and commit to occasional travel. Benefits - HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA). - YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. - WEALTH: 401(k) program with company match, stock reimbursement program. - FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support. - CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. - OTHERS: Volunteer time off, crowdfunding match.

• Diriger les missions de conseil de la phase de découverte à la réalisation • Établir un rythme de travail régulier et faciliter les forums décisionnels • Concevoir et mettre en œuvre des mécanismes de fiabilité réutilisables • Analyser les incidents complexes et s'assurer de l'application des leçons

• Lead consulting work from discovery through delivery by aligning stakeholders on priorities, sequencing work, and communicating measurable outcomes. • Establish working cadence and facilitate decision forums to surface risks, map dependencies, and drive clear ownership and timelines. • Align product, platform, and engineering stakeholders on reliability targets and trade-offs using SLOs and error budgets. • Partner regularly with Engineering Managers, product managers, Staff and Principal engineers, and platform leads to keep dependencies, decisions, and delivery aligned. • Identify systemic risks across shared dependencies and coordinate remediation across multiple teams to reduce recurring incidents. • Drive change adoption by embedding reliability mechanisms into partner team routines such as planning, PRRs, and on-call practices. • Design and implement reusable reliability mechanisms, templates, and tooling that can be adopted across teams. • Establish and evolve production readiness review practices with partner teams to improve launch quality and change safety. • Drive observability strategy for partner domains by improving signal quality, alerting philosophy, and operational dashboards. • Lead complex incident investigations and ensure learnings translate into durable fixes with clear owners and verification. • Lead reliability-focused design and code reviews and guide teams toward simpler, safer architectures. • Mentor Senior engineers and other consultants through pairing, reviews, and structured coaching to multiply impact. • Partner with internal platform engineering to influence roadmaps and deliver shared capabilities that accelerate SRE adoption. • Improve CSRE Consulting playbooks and operating practices based on repeated patterns observed across teams.

• Maintain and strategically modernize high-throughput payment processing systems handling real financial transactions in real time • Drive platform migration work, including migrating a core Windows C++ authorization gateway to Linux via Clang and Bazel • Develop robust payment integrations with third-party gateways (Chase Paymentech, Barclays, HSBC, AMEX, Adyen, Braintree, Klarna, Shift4, and others) • Decompose legacy IPC frameworks into gRPC services, enabling payment components to be reused across the broader payments ecosystem • Implement security-critical features involving encryption, PCI compliance, and sensitive payment data handling • Optimize performance of transaction processing pipelines where latency directly affects whether a customer completes a purchase • Incrementally steer legacy codebases toward modern C++ practices (RAII, ownership semantics, safe string handling) without breaking the payment flows that depend on them • Design and implement comprehensive testing including unit tests, integration tests, and fuzz testing for security-critical components • Debug and resolve production issues in systems with complex interdependencies and real operational takes • Collaborate with payment operations teams to onboard new payment methods and gateway providers • Ensure compliance with PCI-DSS and other financial industry standards • Participate in on-call rotation for production payment system support

Role Description We are seeking a Director of Technology & Product Finance to partner with senior leadership across Engineering, Product, and Design to shape how we invest in technology and product development. This role sits at the intersection of finance, product strategy, and technology investment, providing financial insight and governance across a large-scale technology portfolio. You will lead financial planning for the Delivery organization while advising leaders on investment prioritization, resource allocation, and long-term technology strategy. This is a highly visible role with direct impact on how we deploy technology investments to drive scalable growth and innovation. What You Will Be Doing - Strategic Finance Partnership - Act as a trusted advisor to technology and product leaders, translating financial and operational data into actionable insights that shape investment decisions. - Partner with Engineering and Product teams to connect roadmaps and initiatives to measurable financial outcomes (e.g., revenue impact, cost efficiency, scalability). - Provide guidance on investment decisions, trade-offs, and resource prioritization across the technology portfolio. - Planning & Financial Performance - Lead annual planning, forecasting, and monthly financial performance reporting for Engineering, Product, and Design organizations. - Oversee key cost drivers including headcount, infrastructure, vendor spend, and operating investments. - Partner with leadership in business reviews to assess performance, risks, and opportunities. - Technology Investment Governance - Guide financial evaluation of technology and product investments to assess ROI and strategic alignment. - Support investment decisions across engineering and product initiatives. - Partner with Accounting on software capitalization and investment reporting. - Investment Transparency & Analytics - Improve visibility into software development investments and technology spend through financial frameworks and reporting. - Own tooling that tracks engineering investment allocation and capitalizable development work. - Identify & analyze cost drivers across engineering and infrastructure, aligning operational activity and product usage with consumption-based technology spend (e.g., cloud and platform services). - Leadership - Lead, mentor, and develop a high-performing technology finance team supporting the Delivery organization. - Drive improvements in financial processes, reporting, and analytics to strengthen investment discipline. Qualifications - 8-12+ years of experience in FP&A, strategic finance, investment banking, or consulting. - Experience partnering with engineering, product, or technology leadership on investment decisions and resource prioritization. - Experience evaluating technology investments, including software development and ROI analysis. - Strong understanding of technology cost structures, including engineering headcount, infrastructure, vendors, and software development & capitalization. - Experience managing financial planning for large or complex technology investment portfolios. - Strong financial modeling and analytical skills with the ability to synthesize complex data. - Excellent executive communication and stakeholder management skills. - Experience with ERP systems and BI tools supporting planning and reporting. - Bachelor’s degree in Finance, Economics, Engineering, or related field (MBA or CPA preferred). - Knowledge of coding languages such as SQL, or use of AI would be a plus. Requirements - Build strong partnerships and influence senior stakeholders through clear, data-driven insights. - Demonstrate strategic thinking and sound judgment in complex, ambiguous environments. - Communicate effectively with both technical and non-technical audiences. - Act with integrity and uphold high standards in financial governance and decision-making. - Lead with accountability while developing and empowering high-performing teams. - Adapt quickly to change and continuously seek opportunities to improve processes. Benefits - Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA). - Free concert tickets, generous paid time off including paid holidays, sick time, and personal days. - 401(k) program with company match, stock reimbursement program. - New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support. - Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment. - Volunteer time off, crowdfunding match.

• Lead consulting work from discovery through delivery • Establish working cadence and facilitate decision forums • Align stakeholders on reliability targets and trade-offs • Identify systemic risks and coordinate remediation • Drive change adoption by embedding reliability mechanisms • Design and implement reusable reliability mechanisms • Lead complex incident investigations and ensure learnings translate into durable fixes

• Participate and lead development work across globally distributed software teams • Ensure applicability of global applications to global markets • Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals • Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success • Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning • Meaningful participation in service layer architecture design • Spike and prototype • Write exemplary code • Own the full development and deployment cycle for your software • Encourage and grow developers in their craft • Debug and triage production application issues, often not your own • Automate testing, deployments, performance, and recovery

Role Description This job advertisement is for an existing, immediate vacancy for a Senior Software Developer (Abuse and Fraud Prevention) at Ticketmaster, located in Toronto, ON (Remote). You will be joining the diverse Global Ticketmaster Abuse and Fraud Prevention engineering team. As a Senior Software Engineer, you will be responsible for: - Analysing, coding, and maintaining protective services for Ticketmaster. - Delivering unique, high quality, efficient, maintainable, and easy to use services. - Working closely with engineers, product owners, managers, and business representatives. In this role, you’ll guide the development and delivery of Abuse and Fraud Prevention products that help protect over 10 billion dollars of revenue annually. You will: - Deliver high quality, maintainable, and performant solutions. - Lead, manage, and inspire engineers. - Emphasize collaboration and mutual support. - Work towards aligning technologies and products globally. Due to the nature of the business, you may occasionally be required to work out of hours or provide on-call duty on a rota basis. Qualifications - Demonstrable senior engineering and development experience. - Experience with Agile methodologies. - Strong backend development skills. - Proven ability to design and implement clean, scalable, and well-structured APIs. - Java 17+ programming language experience or other JVM languages. - Experience with modern frameworks such as Springboot. - Test-Driven Development experience. - Understanding of Continuous Integration practices. - Knowledge of current software architectural trends and practices. - Previous experience with Design Patterns and SOLID principles. - Experience working with AWS or other Cloud Providers. - Experience with CI/CD servers (Gitlab/Jenkins). - Experience with Docker and Kubernetes or other orchestration/scheduling frameworks. - Experience working in an SOA development environment. - Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL). - Strong communication skills and the ability to collaborate closely with remote team members. Requirements - Experience in DevOps (nice to have). - Familiarity with Prometheus, Grafana, and Splunk stack (nice to have). - Experience with Databricks or Spark (nice to have). - Experience working with Terraform (nice to have). - Experience with Helm package manager (nice to have). - Experience with distributed systems (nice to have). - Knowledge of best practices and IT operations in always-up, always-available services (nice to have). - Ability to clearly communicate technical topics to non-technical people (nice to have). - Demonstrated ability to work well in a fast-paced, multidisciplinary team environment (nice to have). Benefits - Inclusive work environment. - Encouragement for professional and personal development. - Support for work-life balance. Company Description We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. - We are the world’s largest ticket marketplace. - We provide enterprise tools and services for the live entertainment business. - We are driven by accessible leaders, attentive managers, and enthusiastic teams. We value reliability, teamwork, integrity, and belonging.